Review: Rooter Plus
Posted in the Alpharetta Forum
#1 Aug 20, 2008
We recently had a water pipe break under our house on the weekend. What a mess! Rooterplus sent a technician out promptly and he fixed the problem quickly and for the price he quoted after he had inspected the damage. While he was there, he did a free plumbing and septic inspection on our house and pointed out a few problem areas. Gave us a fair quote for that work, which we will have done in the future. 2 thumbs up!
#2 May 20, 2009
Rooter Plus knows that you have your septic tank pumped once every 10 years or so. Rather than building lifetime customers, they advertise one price, jack it up outrageously, then get all they can out of you. They don't care about their reputation or happy customers because they know it will be 10 years till you need that service again! Worst service company ever.
Pros: Wish I could rate 0 stars
Cons: Completely rip you off
#3 May 28, 2009
Very pleased with GM-he addressed our situation and handled it to my satisfaction. I have had a change of heart for this company.
#4 Dec 18, 2009
Expert scammers. Please BEWARE once you agree to have them do the work for you, they are experts at sticking it to you. PLEASE STAY AWAY!! My wife called them and she was told we would get a high end water heater and the install would be $1050. They installed a $269 watter heater and charged us $450 for the water hearter,$200 in parts and $400 in labor for a 45 minute job. The parts were a scam, there was no special build out and maybe $20 in parts. Bottom line they rooked us for over $400 and when I told them to pull it out I was not about to pay, they told us it would be an additional $700 to do that. They are unethical business people that should be shutdown permanently. I have never felt so angry and vioated in my life. Avoid this company at all costs or they will do the same to you.
#5 Mar 26, 2013
Terrible customer service. They backed in their backhoe on a trailer then could not back it out. They caused extensive damage to several parts of the driveway and ruined the landscaping bordering said driveway. They dropped sludge and left it for the owner to clean up as well. No apology, not a single word was said and they drove off. I called several times as I was the one who contracted them and they refused to call and speak to me. Instead they called the owner who did not contract them. I will post due negative feedback and start a social media campaign to alert others. The owner and buyer will do the same.
#6 Nov 18, 2013
I don't know about any of you but I have also used other companies besides rooter plus that had given me some ridiculous estimates. I turned down the last company and went with rooter plus because they gave me just about the same estimate. I went with them because they are a much bigger company, they are professional and use quality equipment. I am almost on a first name basis with them because I use them for all my plumbing needs now. I couldn't be happier with rooter plus. If your not aware of the usual cost of plumbing and septic work, I wouldn't bash one companies name without doing some research.
#7 Feb 5, 2014
Bad service from rooter plus in 2009, so i called around this time. I got some crazy estimates from the other companies. At least they were forthright about their outrageous prices. Finally I settled on
Hulsey Environmental Services to fix my septic tank in Suwanee, they broke a pipe with thier tractor, but they owned up and deducted it from the price. They weren't the very cheapest, but at least they were upfront with their pricing.
I hate being jerked around.
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