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Fed up

Grants, NM

#1 Feb 9, 2011
I have given my money for the last time to the cafeteria at GCRMC...I have given them chance after chance to work on their customer service. There is a couple employees who cook there who think they can treat people badly...We as employees and the general public do not need to deal with this sort of treatment....I have spoken to the manager as well as other employyes there, and they all say they have a problem with a couple of employees...but nobody does anything about it...the costs have raised tremendously, and the service is beyond unacceptable!!!! Sack lunches from now on....We miss you Tony...:(
Hungry

Santa Fe, NM

#2 Feb 9, 2011
Fed up wrote:
I have given my money for the last time to the cafeteria at GCRMC...I have given them chance after chance to work on their customer service. There is a couple employees who cook there who think they can treat people badly...We as employees and the general public do not need to deal with this sort of treatment....I have spoken to the manager as well as other employyes there, and they all say they have a problem with a couple of employees...but nobody does anything about it...the costs have raised tremendously, and the service is beyond unacceptable!!!! Sack lunches from now on....We miss you Tony...:(
That's sad to hear. I've wanted to try the cafeteria there for a while, but I guess I'll hold off now until I hear some better news. I have eaten in several hospital cafeterias across the country and have usually found them to be very good and very inexpensive. But it only takes one or two bad apples and a lack of strong management to ruin it for everyone.
Hungry

Santa Fe, NM

#3 Feb 9, 2011
I don't know Tony, but where did Tony go? And is the catering section still active?
seriously

Grants, NM

#4 Feb 9, 2011
Hungry wrote:
<quoted text>
That's sad to hear. I've wanted to try the cafeteria there for a while, but I guess I'll hold off now until I hear some better news. I have eaten in several hospital cafeterias across the country and have usually found them to be very good and very inexpensive. But it only takes one or two bad apples and a lack of strong management to ruin it for everyone.
It used to be really good and fair priced for quite a long time. They had a change in management probably a year or so ago ,and it has been going downhill since then. It's so sad that customer service has gone out the window.
Fed up

Grants, NM

#5 Feb 9, 2011
Tony used to be one of the cooks who worked there....heck, he's the one that kept that place running...if he was still with us, this place would still be worth a darn!!! God bless you Tony...he's looking down on us from heaven.
Hungry

Santa Fe, NM

#6 Feb 9, 2011
Fed up wrote:
Tony used to be one of the cooks who worked there....heck, he's the one that kept that place running...if he was still with us, this place would still be worth a darn!!! God bless you Tony...he's looking down on us from heaven.
Ohhhh, I'm sorry, like I said I didn't know him so didn't know he had passed. I'm sure he would be happy to know that people remember him fondly and with such esteem.
Fed up

Grants, NM

#7 Feb 9, 2011
Hungry wrote:
<quoted text>
Ohhhh, I'm sorry, like I said I didn't know him so didn't know he had passed. I'm sure he would be happy to know that people remember him fondly and with such esteem.
Yes...he had pride, and believed in customer service...something alot of people know nothing about these days...it's very sad...but hey, on the bright side, I will save money bringing my own lunch..:)
Heisenberg

Alamogordo, NM

#8 Feb 9, 2011
Years ago, many things were freshly prepared.
Get a cheesbuger there now, they just yank the patty from some bin, slap it back on the grill for a few seconds, that's it. Same with their Steak Fries, like eating cold Cardboard. Same with Breakfast, really nasty stuff they serve now.
Even the Coffee tatses a day old. Horrid.

For a carton of Juice, or Milk, Soda, yes, for any sort of food they have to prepare-cook, Nada!
You'd be wise not to waste your money there.
Hungry

Santa Fe, NM

#9 Feb 9, 2011
Fed up wrote:
<quoted text>
Yes...he had pride, and believed in customer service...something alot of people know nothing about these days...it's very sad...but hey, on the bright side, I will save money bringing my own lunch..:)
May he rest in peace because it sounds like he deserves to. And may the powers that be wake up soon and work to restore the cafeteria to what it should be, mainly so you folks that work there and family visitors are taken care of properly.

I hate to say it, and I'm not saying that this is what is happening here, but I witnessed something similar years ago when I was in college. Dorm resident students were required to purchase a meal ticket each semester, and at first the food was pretty good, but then a new company took over food service and it started going downhill from there. I found out, on the hush hush of course, that it was discovered that the food service company was paying kickback money to someone in the college in order to keep their contract with the school. Needless to say, that person was fired and the food company lost their contract anyway, and the new management focussed on what they should have been focussed on to start with - customer (student) satisfaction.
mommaZ

Albuquerque, NM

#10 Feb 9, 2011
Interesting. I ate at the hospital (as a patient) for 4 days last April. Unfortunately, at the beginning, I was on a sodium/sugar restricted diet. I was pleasantly surprised at the quality of my meals. At the end, when the restrictions were lifted, I thought they were great! My husband even really liked some things he picked up while I was there (a breakfast burrito and a hamburger come to mind). I haven't had a reason to eat there since, but I certainly would have had I been in the area. In fact, when our heat went out, I told my husband we should go up there to eat because I knew the hospital had power!
WARRIOR

Washington, DC

#11 Feb 10, 2011
WOW! That's exactly where I would want to eat at a place where sick people hang out!
Bystander

Alamogordo, NM

#12 Feb 10, 2011
Heisenberg wrote:
Years ago, many things were freshly prepared.
Get a cheesbuger there now, they just yank the patty from some bin, slap it back on the grill for a few seconds, that's it. Same with their Steak Fries, like eating cold Cardboard. Same with Breakfast, really nasty stuff they serve now.
Even the Coffee tatses a day old. Horrid.
For a carton of Juice, or Milk, Soda, yes, for any sort of food they have to prepare-cook, Nada!
You'd be wise not to waste your money there.
I'm sure the hospitals in Chicago were so much better right? Probably got 4 yolks instead of the traditional 2, got double of what you ordered....etc...
Fed up

Grants, NM

#13 Feb 10, 2011
mommaZ wrote:
Interesting. I ate at the hospital (as a patient) for 4 days last April. Unfortunately, at the beginning, I was on a sodium/sugar restricted diet. I was pleasantly surprised at the quality of my meals. At the end, when the restrictions were lifted, I thought they were great! My husband even really liked some things he picked up while I was there (a breakfast burrito and a hamburger come to mind). I haven't had a reason to eat there since, but I certainly would have had I been in the area. In fact, when our heat went out, I told my husband we should go up there to eat because I knew the hospital had power!
OK, like I said the food was pretty decent at one time, and has been going downhill since. I am mainly talking about the customer service behind the grill area...snide comments and that sort of thing...ok???? I went everyday for years...and in the last say 5 months or so, it's been getting gradually worse. Have a great day all!!!
Thisguyrighthere

El Paso, TX

#14 Feb 10, 2011
Fed up wrote:
<quoted text>
OK, like I said the food was pretty decent at one time, and has been going downhill since. I am mainly talking about the customer service behind the grill area...snide comments and that sort of thing...ok???? I went everyday for years...and in the last say 5 months or so, it's been getting gradually worse. Have a great day all!!!
The topic makes me ask: is it common for people to go to a hospital for a meal while not being a patient/relative/friend of a patient or hospital employee of some sort? I'm not from here originally, so that could be why I have never heard of such a practice.

“You cant handle the truth”

Since: Jun 09

Alamogordo, NM

#15 Feb 10, 2011
My wife was in for surgery about two weeks ago. She was in there for a week total. The entire week i ate there at the cafeteria the food was great.

Breakfast was awesome i got a big thing full of meat sauauge and biscuits and gravy for less than 5 bucks. I also ate lunch and sometimes dinner there the entire week i do not think i spent more than 25 dollars and i was eating almost all my meals there at the time. So i think possibly it is just a matter of if you work there and eat there every day you might just be getting sick of what seems like the same thing all the time.

Hungry

Santa Fe, NM

#16 Feb 10, 2011
Thisguyrighthere wrote:
<quoted text>
The topic makes me ask: is it common for people to go to a hospital for a meal while not being a patient/relative/friend of a patient or hospital employee of some sort? I'm not from here originally, so that could be why I have never heard of such a practice.
Yes guy, I would say it is a fairly common practice in many communities (if not highly advertised), not just here, especially for people looking for a nutritious meal at a relatively low cost. And for folks who are on a doctor ordered diet, many times their dietary requirements can be met at a hospital cafeteria better than any other eating establishment.

I have also known communities that did not have nice senior centers such as the one here that serves hot meals every day and the elderly were made very welcome at the hospital cafeteria, often at an even more reduced cost. For many, this was their only hot meal of the day.

One hospital I know of even hired an executive chef and advertised to the general public to get more people in. And like the catering business that is run out of the hospital here (Mountain View Catering), that chef also ran a catering business from the hospital.
Toy Story

Alamogordo, NM

#17 Feb 10, 2011
Thisguyrighthere wrote:
<quoted text>
The topic makes me ask: is it common for people to go to a hospital for a meal while not being a patient/relative/friend of a patient or hospital employee of some sort? I'm not from here originally, so that could be why I have never heard of such a practice.
When I retired and moved to Alamo, one of my neighbors suggested the hospital for breakfast because it is inexpensive and the Sr. Center for lunch because it is also inexpensive and that you could get by there depositing a dollar in the box instead of the suggested donation. I have eaten at the hospital one time when I was there for some tests. The food was not bad but not great. I don't think low price and great food go together.
Heisenberg

Alamogordo, NM

#18 Feb 10, 2011
Bystander wrote:
<quoted text>I'm sure the hospitals in Chicago were so much better right? Probably got 4 yolks instead of the traditional 2, got double of what you ordered....etc...
Never ate in a Chicago Hospital Cafeteria in my life, so I wouldn't know.
Here, you and your friend Mubarak can enjoy a video.
WARRIOR

Washington, DC

#19 Feb 13, 2011
Why would anyone want to eat and hang out where the vast majority of people are either sick or they have been around the sick! Can you say germs?
Heisenberg

Alamogordo, NM

#20 Feb 13, 2011
WARRIOR wrote:
Why would anyone want to eat and hang out where the vast majority of people are either sick or they have been around the sick! Can you say germs?
What would you expect to catch eating a cafeteria Cheesburger, or such? Malaria, Leprosy, HIV, Hepatits, Swine Flu, what?

You can catch Hepatitis at the local watering holes, if the bartenders are either too lazy, or too cheap to properly wash the glasses.

I would suspect a Hospital Cafeteria would be held to a higher standard of food handling practices-procedures, versus some hole in the wall place.

Truth is, I reckon one takes their chances no matter where they eat out at.

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