Buyer Beware--- Hillsdale Dodge & Jeep

Posted in the Adrian Forum

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1 - 3 of 3 Comments Last updated Oct 31, 2010
Irritated In Hillsdale

Macomb, MI

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#1
Jun 23, 2010
 
We bought a low mileage Ford car from Hillsdale Dodge in April 2008 along with a premium 100,000 mile extended warranty. This past Sunday it overheated so I took the car in Monday morning for repair. HDC&J called Monday afternoon and said it would be a major repair at which time they led me to believe they were already working on the car. Tuesday they again gave the impression of working to repair our car.
I went by this morning[Wednesday] 48 hours later and found out they haven't even started to work on our car.
This is the only car we have and they don't seem to care about us one bit
Much Better

Macomb, MI

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#3
Jun 25, 2010
 
The situation is much better today thanks to Hillsdale Dodge.

This is Friday morning and I just got home from Hillsdale Dodge where I talked to the Technician working on my car. He has the engine partially disassembled, he showed me at his work area, but will need to do further disasembly, He may have to remove the whole engine in order to send the engine block and cylinder heads out to be tested for cracks because oil is getting into the antifreeze. It is very difficult and tedious work to diagnose this problem.
After meeting and talking with the tech I realize he is both competent and experienced enough to make the necessary repairs. I feel much better today.
The dealership is providing us with a loaner car due to our vehicle being out of service for this extended time. We are very grateful for this courtesy from Hillsdale Dodge,
I will update this when our car is repaired.
Snortchin H Conrule

Croswell, MI

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#4
Oct 31, 2010
 
Thank god! Please keep us updated. I may not sleep until your car issues have been brought to closure. Maybe you could get a reality show based around you, your used car and your new BFF at Hillsdale Dodge.

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