Home Depot Cuts 3 Call Centers, 950 Jobs

Full story: Orlando Sentinel
The Home Depot Inc. is cutting 950 jobs and closing three call centers that handle orders for home installation, a spokesman said Tuesday. Full Story
Osceola Watch

Kissimmee, FL

#1 Dec 5, 2007
Home Depot needs to go back to the days it gave excellent customer service and the employees actually tried to help. They built their market with good service and lower prices
sending stores like Scotty's out of business. Now they have become Scotty's that built there business the same way. Service,good prices sells. Get back to the base Home Depot.
Pat

Pensacola, FL

#2 Dec 5, 2007
Osceola Watch wrote:
Home Depot needs to go back to the days it gave excellent customer service and the employees actually tried to help. They built their market with good service and lower prices
sending stores like Scotty's out of business. Now they have become Scotty's that built there business the same way. Service,good prices sells. Get back to the base Home Depot.
Absolutely! Their home services are insanely expensive to begin with. And those damned "self check-outs" are frustrating.

“Steak Taste on Bologna Wages”

Since: Dec 07

Kentucky

#3 Dec 6, 2007
I hope HD will take care of the employees at the call centers!! Good luck to all of you!!
Core Values My Hiney

Lutz, FL

#4 Dec 6, 2007
Orange Crush wrote:
I hope HD will take care of the employees at the call centers!! Good luck to all of you!!
Thank you, Orange Crush but they won't. I do appreciate the support though.

Their "assistance" offers are a joke and an insult when some of the employees were there almost from day 1. One of my old supes had been on for *21* years. They had people in offering jobs to us for about half-70% of what we were making as a "career fair" type event and plan to continue having people in. I guess they feel real big for hiring in a firm to help us with resumes and stuff... help us with interview skills. BAH I'd rather have had some money to float me by while I cope with my emotions and the manic/depressive outbreak their actions have brought on. I am not sure if they were required by law to do right in Chicago or Dallas (different states/different labor laws) but no severance or anything for the Tampa folks. I thought I'd finally found a home and could have stability in my life after many years of job instability and bouncing from call center to call center and ending up in places that I never felt appreciated. I finally got with a management team who made me feel valued, and it's just really killed me to have this happen, especially now at Christmas. I know a lot of people are just saying to suck it up and move on, but emotionally I just can't let go of this. I feel so betrayed and belittled by this. I would like to lead some sort of campaign against them, but I figure in the long run no one really cares about me or anything. I'm just a little peon who had no real value to the company bigwigs. The original founders, Bernie and Arthur founded HD after they were axed from another company, so my only hope is that perhaps myself or one of my fellows may find themselves motivated to such success. It probably won't be me that is for sure.. I lack good social skills and have too big a heart for the corporate world.

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