Have you ever known anyone with a true phobia or an irrational fear of something?Oh, please. "Dog phobia?" "Running" at you? Exaggerate much? He probably walked up expecting to be petted. The owner was likely unsympathetic because you're the ONLY person to ever complain. Look at it from HIS angle: some brand new female customer walks in and starts screaming about his totally harmless dog. YOU came off as the jerk customer, honey, and I say this with love. I'm with the owner on this.
If a person is truly frightened by dogs, it doesn't matter if it is Old Yeller or Benji coming to lick your hand, you freak out. The manifestations of freaking out are dramatic.One of my girls had that issue. It is impossible to insulate a kid living in the suburbs from dogs. We had to decondition her to lessen the response. Cheluzal hasn't gotten that far. Dahgt was being gentle when she said your response was unkind.