Would you have been happier if he had said "industrial robotics and automated translation services"? They're TRENDS. ATM'S AND Ticket Kiosks are TRENDS.<quoted text>
Yes, began years ago.
That is the problem with his statement. This trend is not new and makes for a poor excuse.
FACT: "rapid technological change has been destroying jobs faster than it is creating them, contributing to the stagnation of median income and the growth of inequality in the United States.... technology is behind both the healthy growth in productivity and the weak growth in jobs."