Caution is OK if you're calling 9-1-1 because you didn't get enough fries with your burger, but not in a real emergency.<quoted text>
We actually agree on something. I think a person should always use their own judgment rather than blindly follow the suggestion of a 9-1-1 operator. They can't possibly fully assess a situation from the other side of a phone line. I do believe they are scripted to err on the side of caution. T
Like when someone calls 9-1-1 while hiding from an intruder in the house and the operator tells the person to stay on the line, presumably to aid the intruder in finding the person who is hiding.