Duke Energy's paperless billing is re...

Duke Energy's paperless billing is rediculous

Posted in the Charlotte Forum

James Taylor

Hickory, NC

#1 Aug 30, 2014
I recently changed from having my Duke Energy Bills mailed to my home
to paperless billing.
Big mistake.
When your bill is due, you have to enter information to get your bill,
even though they just sent part of it to you, using your email.
Who else do they think would get your bill?
Sometimes to get on their site, you have to enter information you'd think
was similar to what one would need to start the countdown for a guided
missile to destroy some nation we were at war with.
Give me a break !
Does Duke Energy thing someone will intercept your electrical bill
and pay it behind your back.
What in God's name could make them not simply send the
email, printable bill....period.?
It's bad enough having to print the bill, then make a copy for
my file and an envelope to mail it .
Totally ridiculous !
If you have your bill coming to your home....keep it that way.
Carole King

Murphy, NC

#2 Aug 31, 2014
James Taylor wrote:
When your bill is due, you have to enter information to get your bill,
even though they just sent part of it to you, using your email.
Who else do they think would get your bill?
This is for your protection. If a burglar wanted to find a house to break into, they could look at electricity usage history to find homes which might be more attractive - vacation homes, those with someone who travels frequently, has been deployed overseas, and so on.
Dur

Charlotte, NC

#3 Oct 10, 2014
why did you go paperless if you still keep a paper record and mail it back in? The logical way would be to pay online, and be actually paperless.

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