I had an aluminum fence placed in Dec 2008.
though the Fence is great, and was up in 2 days... the customer care was AWFUL!!! I had my fence dented by an outside contractor... it took Premier 1 month to give me a quote for replacement (which they should have the info in the computer already)
and has been 3 months STILL waiting for replacement parts. They say they will come, they are lazy, and never come...spoke to the owner Don, the son's owner Jason, Frank the sales guy, and Beth... This is ridiculous. If I new any better, would have went to the BBB page, and saw they have 25 complaints in 36 months about customer service, and a D rating. Save yourself the headache... do not use this company!!!