Don't buy extended HDTV warranty CONSUMER REPORTS

USEFUL INFO Rear-projection HDTV sets are about three times more likely to need repair than flat-panel LCD and plasma TVs. Full Story
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edi 59

Conroe, TX

#1 Dec 16, 2007
I am fear that to buy TV set plasma and LCD
sss

Piscataway, NJ

#2 Dec 16, 2007
Definitely helpful!
When making any electronics purchase nowaday, there is this huge pressure to buy the warranty. I always feel like I'm making a mistake if I don't. Thanks for the advice.
Years Ago

Fogelsville, PA

#3 Dec 16, 2007
Years ago when they first came out with extended warranties, Consumer Reports advised everyone not to buy them.
Lenny

Bethlehem, PA

#4 Dec 16, 2007
Extended warranties are nothing but gravy for the stores. Don't get suckered into buying one. Think of it this way- The money you save on not purchasing all the warranties on the stuff you buy can be used to repair the one thing that does break one day. A better bet.
hmm

Lima, OH

#5 Dec 16, 2007
CR are idiots, they advise people not to get them, and people dont without realizing what they cover. They dont buy based of this recommendation and if they end up needing repairs will CR reimburse them? they recommended not getting it.....smart - find out for yourself
David Cr

Brooklyn, NY

#6 Dec 16, 2007
Are you sure you're not one of those sales men that offer these warranty?
Years Ago

Fogelsville, PA

#7 Dec 16, 2007
Lenny wrote:
Extended warranties are nothing but gravy for the stores. Don't get suckered into buying one. Think of it this way- The money you save on not purchasing all the warranties on the stuff you buy can be used to repair the one thing that does break one day. A better bet.
You are quite right about what you say, but, I would say that the money you save by not buying extended warranties often is enough to go out and buy new rather than repair. Buy from a reputable store and read your manufacturers warranty. I bought a brand new washer, in the box, a couple of weeks ago, got it home and hooked it up, it sounded like it was going to blow up. Bang and clang, what a racket. Called Lowe's, they said bring it back. Took it back, got my cash back, and picked out another brand.

kap

“Stop the insanity! ”

Since: Aug 07

Lehigh Valley, PA

#8 Dec 16, 2007
hmm wrote:
CR are idiots, they advise people not to get them, and people dont without realizing what they cover. They dont buy based of this recommendation and if they end up needing repairs will CR reimburse them? they recommended not getting it.....smart - find out for yourself
How about what they don't cover? That's the bigger issue for many.

CR is only giving their opinion just as they do with products they review. You have your own brain to think for yourself when buying a product. Ultimately it's your decision. No one should have to pay for your choices except you.
Hurricane

Whitehall, PA

#9 Dec 16, 2007
You MUST be a salesperson selling a warranty. Extended warranties are hugely lucrative to the companies themselves. That's why they offer them. Very few warranties are worth the money to the consumer.
By the way, consumer reports is fantastic. I've used the publication for years with a lot of success.
hmm wrote:
CR are idiots, they advise people not to get them, and people dont without realizing what they cover. They dont buy based of this recommendation and if they end up needing repairs will CR reimburse them? they recommended not getting it.....smart - find out for yourself

“Go Hillary!”

Since: Mar 07

Bethlehem

#10 Dec 16, 2007
Or maybe he's someone who had a problem with his tv and wishes that he purchased the extended warranty??
In Allentown

Whitehall, PA

#11 Dec 17, 2007
Auto warranties, a definite yes in my experience, but I would pass on appliance warranties. I don't think I've ever had a television repair.

Since: Feb 07

New York, NY

#12 Dec 17, 2007
I don't buy any of the extended warranty deals. I figure that if something is a lemon it's going to break/malfunction within the manufacturer's warranty time frame. If not, I can take all of the money saved from NOT buying the extentions for everything and apply it towards a new replacement. Seems that the extended warranty is about 1/3 of the purchase price anyway. I was offered a warranty for a $30.00 r.c. helicopter last night. Must be big-time gravy money for some of these stores!
GraMa

AOL

#13 Dec 18, 2007
'Tis very sad to see that, what was once a People-oriented entity, now represents mainstream commercial interests. The truth is deliberately slanted; intended to discourage folks from protecting their investment dollars, making
themselves vulnerable to the failures of products. This translates to more purchasing of replacements than ensuring items will last longer for the consumer by extended the workable life of their products. It is geared toward pushing everyone into a throwaway mode, not an extensible mode.

The mean-time-between-failures (MTBF) is indeed shortening --- all products, since we sent skills and materials to overseas producers. Less are surviving much beyond the manufacturers' warranty period and very few offer labor costs in their warranty processing [carefully read those "limited warranty" clauses]. Items under manufacturers' warranty are "repaired" or "refurbished" products, not new replacements.
Manufacturers of Technology products DON'T WANT CONSUMERS TO PURCHASE EXTENDED OR REPLACEMENT WARRANTIES!!! Merchants' warranties often offer full replacements should the products fail during the after-manufacture warranty periods.
Auto dealers DON'T WANT CONSUMERS TO PURCHASE THE EXTENDED WARRANTIES!!! Yes, it is offered; but they also "pooh, pooh" it as not necessary during the sales pitch -- because that means the consumers will not return for quite a while to replace the car with a new one. Before you set aside obtaining an extended warranty, consider that manufacturers' extended warranties offer full repair (parts and labor) with a nominal deposit, e.g.,$50 for replacement of a car's transmission.
Also, look for mercants' warranties that provide full replacements, should they fail.
I have had my Ford Expedition's transmission replaced twice, under the extended warranty, and only paying the $50 deductible.

Working for a retail store the past 5 years, I have observed NUMEROUS [brand name] technology products failing within 4 days of expiration of warranties; yep, even within 60 days of the original purchase. I have had a satellite radio fail within 7 months of the original purchase.
So, when purchasing a gift for a loved one or yourself, DO get the extended warranties.(With autos, also get "gap" insurance to protect your loan against total loss in an accident ... not only could you be out of a car, but still owing on the original note!!!)

ONLY YOU, THE SMART CONSUMER, CAN REDIRECT THE GREEDY ACTS OF OTHERS. DON'T BE VICTIMS ANY LONGER!!! TAKE BACK THE REINS!!!!

Since: Feb 07

New York, NY

#14 Dec 18, 2007
GraMa wrote:
'Tis very sad to see that, what was once a People-oriented entity, now represents mainstream commercial interests. The truth is deliberately slanted; intended to discourage folks from protecting their investment dollars, making
themselves vulnerable to the failures of products. This translates to more purchasing of replacements than ensuring items will last longer for the consumer by extended the workable life of their products. It is geared toward pushing everyone into a throwaway mode, not an extensible mode.
The mean-time-between-failures (MTBF) is indeed shortening --- all products, since we sent skills and materials to overseas producers. Less are surviving much beyond the manufacturers' warranty period and very few offer labor costs in their warranty processing [carefully read those "limited warranty" clauses]. Items under manufacturers' warranty are "repaired" or "refurbished" products, not new replacements.
Manufacturers of Technology products DON'T WANT CONSUMERS TO PURCHASE EXTENDED OR REPLACEMENT WARRANTIES!!! Merchants' warranties often offer full replacements should the products fail during the after-manufacture warranty periods.
Auto dealers DON'T WANT CONSUMERS TO PURCHASE THE EXTENDED WARRANTIES!!! Yes, it is offered; but they also "pooh, pooh" it as not necessary during the sales pitch -- because that means the consumers will not return for quite a while to replace the car with a new one. Before you set aside obtaining an extended warranty, consider that manufacturers' extended warranties offer full repair (parts and labor) with a nominal deposit, e.g.,$50 for replacement of a car's transmission.
Also, look for mercants' warranties that provide full replacements, should they fail.
I have had my Ford Expedition's transmission replaced twice, under the extended warranty, and only paying the $50 deductible.
Working for a retail store the past 5 years, I have observed NUMEROUS [brand name] technology products failing within 4 days of expiration of warranties; yep, even within 60 days of the original purchase. I have had a satellite radio fail within 7 months of the original purchase.
So, when purchasing a gift for a loved one or yourself, DO get the extended warranties.(With autos, also get "gap" insurance to protect your loan against total loss in an accident ... not only could you be out of a car, but still owing on the original note!!!)
ONLY YOU, THE SMART CONSUMER, CAN REDIRECT THE GREEDY ACTS OF OTHERS. DON'T BE VICTIMS ANY LONGER!!! TAKE BACK THE REINS!!!!
You've given an excellent point of view. I guess that's really the key - to be a SMART consumer.
ButchersWife

AOL

#15 Dec 18, 2007
'Tis very sad to see that, what was once a People-oriented entity, now represents mainstream commercial interests.

The truth is deliberately slanted; intended to discourage folks from protecting their investment dollars, making themselves vulnerable to the failures of products. This translates to more purchasing of replacements than ensuring items
will last longer for the consumer by extended the workable life of their products. It is geared toward pushing everyone into a throwaway mode, not an extensible mode.

The mean-time-between-failures (MTBF) is indeed shortening --- all products, since we sent skills and materials to overseas producers. Less are surviving much beyond the manufacturers' warranty period and very few offer labor costs in their
warranty processing [carefully read those "limited warranty" clauses]. Items under manufacturers' warranty are "repaired" or "refurbished" products, not new replacements.

Manufacturers of Technology products DON'T WANT CONSUMERS TO PURCHASE EXTENDED OR REPLACEMENT WARRANTIES!!! Merchants' warranties often offer full replacements should the products fail during the after-manufacture warranty periods.

Auto dealers DON'T WANT CONSUMERS TO PURCHASE THE EXTENDED WARRANTIES!!! Yes, it is offered; but they also "pooh, pooh" it as not necessary during the sales pitch -- because that means the consumers will not return for quite a while to replace

the car with a new one. Before you set aside obtaining an extended warranty, consider that manufacturers' extended warranties offer full repair (parts and labor) with a nominal deposit, e.g.,$50 for replacement of a car's transmission.
I have had my Ford Expedition's transmission replaced twice, under the extended warranty, and only paying the $50 deductible.

Working for a retail store the past 5 years, I have observed NUMEROUS [brand name] technology products failing within 4 days of expiration of warranties; yep, even within 60 days of the original purchase.

I have had a satellite radio fail within 7 months of the original purchase.

So, when purchasing a gift for a loved one or yourself, DO get the extended warranties. With autos, also get "gap" insurance to protect your loan against total loss in an accident ... not only could you be out of a car, but still owing on
the original note!!!

ONLY YOU, THE SMART CONSUMER, CAN REDIRECT THE GREEDY ACTS OF OTHERS. DON'T BE VICTIMS ANY LONGER!!! TAKE BACK THE REINS!!!!
DJ N

Salem, OR

#17 Sep 16, 2008
I think the real issue is that the line is being crossed every day on what is acceptable quality product.
I work at the nations leading electronics store, and am literally appalled at the sheer number of failures right outside of the "Manufacturers Warranty", usually as little as two weeks.
But just to clarify, Extended Warranties are VERY rare. I actually can't of a profession that actually stills sells those besides autos. Most stores sell Service Plans which do two very distinct things: give the customer a feeling of security, and build a repeat customer.
The ratio of happy customer to unhappy customer that purchases these plans is literally 100-1. Why? because they offer service, not just a false hope of repairing your product when it breaks.
I think more often than not CR is a great publication, but being on the front lines I see much more good than bad, and in all my time have NEVER had a customer tell me they felt ripped off by our Performance Service Plan.
I think GraMa is right, it is no longer a people business. Americans buy solely on name brand, because as we all know, the manufacturers love new customers(every year or so when the warranty's gone).
DJ-non commissioned, not fooled, and not going to believe it.
Foster

Houston, TX

#18 Sep 16, 2008
I buy electronics galore. They either fail immediately under warranty due to initial quality problem, or they NEVER fail before I replace them due to obsolescence.

My credit card that I use for such purchases automatically doubles the manufacturer's warranty. Good enough for me.
DJ N wrote:
I think the real issue is that the line is being crossed every day on what is acceptable quality product.
I work at the nations leading electronics store, and am literally appalled at the sheer number of failures right outside of the "Manufacturers Warranty", usually as little as two weeks.
But just to clarify, Extended Warranties are VERY rare. I actually can't of a profession that actually stills sells those besides autos. Most stores sell Service Plans which do two very distinct things: give the customer a feeling of security, and build a repeat customer.
The ratio of happy customer to unhappy customer that purchases these plans is literally 100-1. Why? because they offer service, not just a false hope of repairing your product when it breaks.
I think more often than not CR is a great publication, but being on the front lines I see much more good than bad, and in all my time have NEVER had a customer tell me they felt ripped off by our Performance Service Plan.
I think GraMa is right, it is no longer a people business. Americans buy solely on name brand, because as we all know, the manufacturers love new customers(every year or so when the warranty's gone).
DJ-non commissioned, not fooled, and not going to believe it.

“Go Hillary!”

Since: Mar 07

Bethlehem

#19 Sep 17, 2008
Foster wrote:
I buy electronics galore. They either fail immediately under warranty due to initial quality problem, or they NEVER fail before I replace them due to obsolescence.
My credit card that I use for such purchases automatically doubles the manufacturer's warranty. Good enough for me.
<quoted text>
Wow Foster! You have better luck than I do! You should play the lottery.
M Jones

Emmaus, PA

#20 Sep 17, 2008
With the sales pitches by sakespeople at Circuit City & Best Buy, they make it look like THEY will cover EVERYTHING that goes wrong with TV's, etc.

However, when you look at the contract, it will not cover broken remotes, switches, etc. When I brought this (printed contract) to the attention of a salesman at Best Buy, he said that it does. I left the store and bought elsewhere.
AJ Frugal

Houston, TX

#21 Dec 8, 2008
IMHO spend that extra warranty $$ on a reputable brand. On 3 mid lvl major appliances you will save maybe $1200 in warranty money which is more than enough repair or replace one of them in the event something breaks past the mfg warranty. Consider that in a year it will cost much less in price & you get the time value of $$ since $$ for warranty is due at purchase. Make sense 2 you?

If you don't know, "time value of money" = your money is worth more the longer you hold on to it.

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