Pony Corral (Downtown)- Bad Service a...

Pony Corral (Downtown)- Bad Service and Mice

Posted in the Winnipeg Forum

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disgusted

Winnipeg, Canada

#1 Feb 20, 2008
I was at the Pony Corral on St Mary Av last week. I wasn't too impressed with the service, but then something completely ruined the night- mice! I told the manager that the resturant had a mouse problem, and he just chuckled and said that they didn't bite. So I guess this is one place that I will not be going to in the future...
newcomer

Winnipeg, Canada

#2 Feb 21, 2008
why would anyone eat here anyway. the foods horrible
rubin

Winnipeg, Canada

#3 Feb 22, 2008
I ate at the Pony Corral twice in their existence both times ending with the runs.I agree the food sucks.How can they keep so many locations open with such bad food?
burgerguy

Winnipeg, Canada

#4 Feb 25, 2008
The food and service is the worst in Winnipeg for any franchise, hands-down!
first hand experiance

Canada

#6 May 2, 2008
I would just like to add on my way to the dinning room I ditched the toast, appolgized to the guest & brought out a new plate, with a few extra slices of FRESH toast. She didn't mind the delay & appreciated the effort ;p
JR -PONY CORRAL

Winnipeg, Canada

#8 May 14, 2008
GREAT FOOD & SERVICE
I have been a patron to the downtown Pony Corral location on a daily basis for several years and have held numerous functions at this location and find that the comments absolutely UNTRUE. I have frequented many restaurants in the city and find this restaurant clean, staff friendly, food is always plentiful and well prepared.
The comments regarding "owners" are completely out of line, especially when there is only one owner.
Comments made on this site appear to be from disgruntled employees and it is unfortunate that this site allows such nonsense to be posted.
customer

Winnipeg, Canada

#9 May 14, 2008
JR -PONY CORRAL wrote:
GREAT FOOD & SERVICE
I have been a patron to the downtown Pony Corral location on a daily basis for several years and have held numerous functions at this location and find that the comments absolutely UNTRUE. I have frequented many restaurants in the city and find this restaurant clean, staff friendly, food is always plentiful and well prepared.
The comments regarding "owners" are completely out of line, especially when there is only one owner.
Comments made on this site appear to be from disgruntled employees and it is unfortunate that this site allows such nonsense to be posted.
actually, I am a customer. You are obviously a staff member, and should LISTEN to your customers complaints, rather than writing it off as "nonsense". This is a classic example of what NOT to do when dealing with customer complaints. Good businesses address customers concerns, encourage feedback, and try to improve on their issues.

BAD restaurants (Pony Corral) blame the customer, and act as if they are not important, just as JR -PONY CORRAL has demonstrated. From my experience, the Pony Corral was a bad place to eat, but it's obvious they will not address my concerns, since they really don't care.
Sistah Lawyerencia

Winnipeg, Canada

#10 May 14, 2008
customer wrote:
<quoted text>
actually, I am a customer. You are obviously a staff member, and should LISTEN to your customers complaints, rather than writing it off as "nonsense". This is a classic example of what NOT to do when dealing with customer complaints. Good businesses address customers concerns, encourage feedback, and try to improve on their issues.
BAD restaurants (Pony Corral) blame the customer, and act as if they are not important, just as JR -PONY CORRAL has demonstrated. From my experience, the Pony Corral was a bad place to eat, but it's obvious they will not address my concerns, since they really don't care.
Hear Hear
Barb

Winnipeg, Canada

#16 Sep 18, 2008
disgusted wrote:
I was at the Pony Corral on St Mary Av last week. I wasn't too impressed with the service, but then something completely ruined the night- mice! I told the manager that the resturant had a mouse problem, and he just chuckled and said that they didn't bite. So I guess this is one place that I will not be going to in the future...
If this is true, then why post it here? Call the health and saftey people. I'm sure they will look into it and close the restaurant till the rodent problem is fixed. I think you have a personal issue with the the owner or manegment. If this is so, you are a very ruthless person. Making acquisitions of this kind can harm business, and put many people out of jobs. Think of all the lives you could be harming!
LaurelAjani

Winnipeg, Canada

#17 Sep 18, 2008
Barb wrote:
<quoted text>
If this is true, then why post it here? Call the health and saftey people. I'm sure they will look into it and close the restaurant till the rodent problem is fixed. I think you have a personal issue with the the owner or manegment. If this is so, you are a very ruthless person. Making acquisitions of this kind can harm business, and put many people out of jobs. Think of all the lives you could be harming!
The word you meant to use is accusations. Acquisitons has a totally different meaning. They should call the public health officials if they have these concerns.
Barb

Winnipeg, Canada

#18 Sep 18, 2008
Thank you! Spell check does not always work! And yes I meant health officials. Thanks again for the correction.
LaurelAjani

Winnipeg, Canada

#19 Sep 18, 2008
Barb wrote:
Thank you! Spell check does not always work! And yes I meant health officials. Thanks again for the correction.
You're very welcome. You are absolutely correct in stating that concerned people should contact the public health people rather than just dissing the place online. They could be subject to legal action. I speak with authority as I am a lawyer.
Sir Elton

Carman, Canada

#20 Sep 23, 2008
Right. Last friday, about 20 people got up and left the outside terrace. The waitress (actually hostess) spilt beer on one group of people who had been waiting 1 hr 20 mins, then a bottle rolled off the next table and broke.

It was a joke. Awful. Poor girl...
The Facts

Canada

#21 Oct 11, 2008
The "Pony" thinks they can make up for "Quality" with "Quantity".

There is always good portions, but the food not so hot unless you are having a burger & fries.

The specialty dishes need some real flavor and pizazz!

Atmosphere is always great but back to food quality needs to have its bar raised.
NFL Fan

Winnipeg, Canada

#22 Oct 12, 2008
Had lunch there this week-first time in 10 years-taco salad-poor quality lettuce amongst other things-wont be back.
Ex- Pony Worker

Winnipeg, Canada

#23 Oct 24, 2008
Dear all people complaining about the pony Corral... Props to you guys!!!!! I worked at a Pony Corral Location for several months and day by day I started to despise it greatly. I'd have to deal with orders of hot wings taking over 45 minutes to get out to the customer's...now that's embarrassing!! The kitchen crew would constantly swear, call the servers quote "Stupid" and would say that we don't know what it's like to work in the kitchen. However I've been with the restaurant industry for the past ten years and I know what it's like to work in a kitchen, and meals should not take over half an hour, busy or not, especially at the Pony Corral!! Also on top of that, The manager's were the least professional as I have ever seen, constantly swearing and ignoring customer's complaints!! They would also favour other staff members and bend over backwards for Peter Ginakes. Now that's a whole other topic , Mr. Peter Ginakes, well known over the city as a top notch for great food and being a great business owner... haha not so true. As being one of his staff members after working an 8 hour shift.. I noticed that I was only being paid seven hours and 30 minutes. He docks the pay for the supper break that we never got and also the 2 fifteen minute breaks that were never allowed either!!! And when people are sent home if it's slow.. He DOESN'T pay them for their minimum 3 hours even though they might be sent home after only one hour!! For being so Famous and well known in Winnipeg, I think people should know about the many negative aspects of him and his Pony Corral locations!! Peter Ginakes doesn't follow the legal Canadian laws of labour, but makes up his own manual that the naive workers must follow... IT's just ridiculous!!! It's not all what it seems to be, and I'd recommend not going to the Pony Corral, ever again!!
Sistah

Winnipeg, Canada

#24 Nov 15, 2008
Where are the food inspectors when you need them?
Farrah Didur

Ogden, UT

#25 Dec 10, 2008
JR -PONY CORRAL wrote:
GREAT FOOD & SERVICE
I have been a patron to the downtown Pony Corral location on a daily basis for several years and have held numerous functions at this location and find that the comments absolutely UNTRUE. I have frequented many restaurants in the city and find this restaurant clean, staff friendly, food is always plentiful and well prepared.
The comments regarding "owners" are completely out of line, especially when there is only one owner.
Comments made on this site appear to be from disgruntled employees and it is unfortunate that this site allows such nonsense to be posted.
You MUST be joking. I was hired by Pony Corral Corporate office (located at the downtown location) to sew uniforms for the female employees for all restaurants in winnipeg. I am an independent contractor. After completing the job in 35 business days and delivering the uniforms with an invoice I was told that I wasn't going to be paid what we had agreed on because I took too much time to do them and that they would pay me 7.99 per shirt instead of $9.50. Basically a loss of $172.50. This is the first time in all of my working history that I've had a company just flat out say anything along the lines of "too bad, it doesn't matter what we agreed upon, this is what were paying you" I thought I was going out of my way considering that I spent 4 hours of my time finding fabric at a discount price without charging them my hourly wage or for the price of gas.(basically a loss of $60+ to me.) I also payed for 6 spools of serger thread out of my own pocket. And haven't been reinbursed for them. Right now 2 weeks before christmas the've given me nothing, zilch, zip, zero. Yeah, GREAT ownership, I think everyone should run their business this way!!!
familiar

Winnipeg, Canada

#26 Dec 10, 2008
This sounds all too familiar. This is what some (make that most) health care facilities are like -- always on the make for slave labor, nickel and dime-ing the staff every which way they can, making sure they save money and try to get out of paying them their hard-earned cash. Not to mention that they won't even give the staff food if they get stuck at work in a blizzard. If the staff eat any of the facility food, they will be accused of and fired for theft. So if you get stuck 3-4 days and nights at work, you are supposed to starve or eat chips, chocolate bars, and soft drinks, i.e., junk food. Presumably you have brought enough change to work to buy this junk food out of a vending machine for 3-4 days and nights. So if you are a diabetic or have other health issues, too bad so sad. That is how the health care facilities in Winnipeg treat their dedicated staff. And you ask why there is a shortage of health care professionals. Go figure! Yeah, they even have mice, too, just like the restaurant described. Many places have mouse traps and mice, living and dead, all over the place. If you ever go to a nursing home and see a lot of pet cats, don't believe it is because it is therapeutic for the patients. These are mousers plain and simple.
sajesmom

Winnipeg, Canada

#27 Jan 6, 2009
My husband and I went to Pony Corral on Grant Avenue last night and it was just a ridiculous experience from the get go. Our server decided she didn't want to be bothered with us and when I placed my original drink order, for just water, she just turned her back to us, filled the water glasses and then just stood there. When she came back to take our order she was full of attitude and acted like we were really annoying her.
It was wing night so we order 3 different kind of wings, basically on her advice. Of course that was too much for us to eat in one sitting and when we asked to box up the rest, she laughed and said " it says on the sign when you came in that you can't take them with you." She thought it was a big joke. It was very rude. So the wings weren't good anyway, they were cold and tasted old, but we downed a few more anyway. She never did come back to bring us our bill and we had to then wait at the entrance by the till so we could pay for our food that we actually didn't buy so we could get out of the place. Well then she is putting through my husband's credit card she adds herself a $35.00 tip -- like we wouldn't notice that the bill was DOUBLE. When we finally got her attention again, she just laughed and said, I don't know how that could have happened. The manager came to fix it and kept asking what we punched in -- well we never touched anything as it was a credit card and not a debit card. Then we had to wait at least 5 minutes while he went downstairs to get the card for the credit card machine so he could do the refund. When he came back I told him about our concerns, the attitude from the server, not being able to take our leftover food with us (we had just seen that the table next to us that sat 6 guys had their wings packed up for them -- hmmmm),that the food was cold and not very good and then the server has the nerve to punch herself in a $35.00 tip in hopes we wouldn't notice. He did nothing about it. Didn't even apologize or offer to take anything off the bill. It was sad. And as for the sign saying that you can't take your leftover wings with you -- it stated that the wing special was DINE IN ONLY. Not exactly clear and was printed very small on the sign as well. Bottom line is don't ever go there. It is an awful place, awful people and awful food.

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