Delta Air Lines flight makes emergency Stepheville landing
Delta Air Lines sent this replacement plane to Stephenville International Airport after another plane made an emergency landing.
Join the discussion below, or Read more at CBC News.
#1 Aug 18, 2012
Much is owed to the pilot and crew of this flight that handled a very serious situation in a very professional way. After a few hrs into our journey we went through a "mild" storm. Few minutes later the movie and navigation display went blank. We noticed a rapid descend and the pilot broadcasted that we would need to make a differed landing within 30 minutes. Nearly 1.5 hrs later, after an disturbingly calm glide in the pitch black darkness of the sky we spotted lights below indicating we had found land. As we landed we were received by a around a dozen or more emergency vehicles, lights flashing, lined along the runway. It was then that many passengers realized the seriousness of the problem. The pilot then announced that we had landed in Stepheville Canada due to a very serious electrical problem. Apparently the pilot had lost electrical power in the cockpit and was flying the plane manually. Later we realized through the information provided by some of the crew how serious the problem was. We had no clear identification of land. The plane was being flown by the pilot with little or no technical assistance.
Realizing now that we were in Newfoundland, isolated from any accommodations or convenient alternate travel options, we were held by Canadian customs/immigration personnelle. The few Canadian customs officials did as much as they could considering the circumstances and allowed small groups to exit the plane to get fresh air and enter the small airport facilities.
Nearly seven hours on the runway a replacement plane arrived to take the passengers to Istanbul.
This emergency landing was not just a standard diverted landing to test equipment. It was a decision made and handled by a very capable pilot and crew that ultimately saved the lives of hundreds of passengers.
Many thanks to the pilot and crew of Delta #72 who literally saved the lives of hundreds of passengers over the open waters and darkness of the sky.
#2 Aug 24, 2012
I was in Stephenville when this Delta flight emergency landed at Stephenville International Airport. It was a tense situation not only in the air but on the ground as well with short notice as the airliner was diverting and could possibly overrun the 11000 foot runway. Hats off to the crew and the airport personnel in bringging all 255 passengers to the ground safely.
#3 Sep 8, 2012
I was on the flight. My first really long flight turned out to much longer than expected. I commend the pilot and crew as well for bringing us all safely to the ground. It was a long time to fly in a dark cabin and be unclear about why we were landing. The comment above by SLAX is accurate . I think the clam glide was when fuel was being dumped into the ocean. Passengers appeared pretty calm throughout . We spent many, many hours on the ground in Stephenville awaiting a new plane and crew, and then refueling. I remember having eye conact with passengers over the passage of time, a relationship where concern and confusion was communicated by glances. It was like being nowhere in time. I remember seeing the same faces in the airport in Istanbul. It was exhausting physically and emotionally. I am grateful to the pilot and crew. I enjoyed conversations with other passengers and was amused at the alarm someone's phone video caused least it go on YouTube.
I will check the age of planes I fly in the future. Delta's offers to comp passengers have been perfunctory and undervalued. Lots of barriers to talking to anyone directly. I admire that pilot. I doubt he got the validation and accolades he deserves. Customer service I'll equipped to respond , empty newspeak. Guess you had to be there
#4 Nov 19, 2012
I too was on this plane going to Istanbul, Turkey. My final destination was flying onto Cyprus.(Actually I was trying to get to Cyprus to attend my father's funeral)
I will echo the sentiments indicated by the earlier posters. The Flight Crew - did an excellent job putting the plane on the ground. Words can not describe how grateful all passengers should be, I know I am.
The airport was small and in a remote location not really equipped to deal with large planes sunce as this Delta plane but folks that were there were very helpful to us and did the best they could under very difficult circumstances. I distinctly remember how helpful and kind the customs police officer was- he was the first one to reach the plane and stayed with us throughtout the ordeal-
I asked Delta if they could put me in touch with the Pilot, co-pilot and crew so I could send a thank you note but my request was not granted.
I will agree. The plane was "old" and Delta's customer service desk is not the best. Nevertheless I am happy to be alive thanks to the Captain & flight crew.
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