Can't Trust U-HAUL Anymore

Can't Trust U-HAUL Anymore

Posted in the Edmonton Forum


Edmonton, Canada

#1 Jun 29, 2012
I booked a truck for moving more than one month ahead. I called U-HAUL one day before the moving day. I was told that I have to pick up and drop off at another location which is three times further than the original one. I was given the number of 1-888-738-4285 to inquire. The following is the conversation between me and the U-HAUL staff:
Me: "Why my booked location was changed?"
U-HAUL:"That location is not available."
Me:"When I was booking it, I was told that the location and the truck was available."
U-HAUL:"We had no way to know if it was available or not ahead."
Me:"Since you did't know if it's available or not, why did you tell me it was available then?"
U-HAUL:"Do you want it or not? I have ten more phone calls."

Because I had to move the next day and all the truck rentals are booked already. I had no choice at all. I had to supress my anger and said:"Yes." The U-HAUL staff said "Ok" in a rascal voice and then hang up and left me trembling in anger.


Since: Jul 12

Location hidden

#2 Aug 16, 2012
I hate U-haul. They have really crappy customer service and their trucks are extremely unsafe. The last time I rented, i didn't get very far before turning around and returning the vehicle. They are a total disgrace!

I tried Budget after this and was quite surprised. Their trucks are all clean and well kept. I had no mechanical or safety issues, and they were far more professional and courteous than U-haul ever was to me. And no more expensive either. If you need a good rental, than Budget is your best bet, hands down!

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