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"YTB has some of the best training" ....Uh, simply, I beg to differ..I work at a major cruise line and we all say amongst ourselves,(off the record of course) that YTB agents (as a whole) are just about the worst travel agents in reference to knowing how to book and handle their bookings from beginning to the sail date.For the most part the agents are very nice, but clueless..it's as if the YTB training consists of merely showing up for a meeting, and being told they are now travel agents and not to worry about anything, just call the cruise lines and "they" will explain everything...When you get a YTB agent on the line, we know to just take a deep breath, and it is during those YTB calls that we really can appreciate that patience is indeed a virtue!YTB agents are completely ignorant of the process. I mean we literally have to "train" them during every call, ourselves. It is extremely exasperating.So, this is why I must "strongly" disagree with your statement giving kudos to YTB training.It appears to be a joke.


