Widespread outages at Time Warner Cable

Widespread outages at Time Warner Cable

There are 34 comments on the WNYT Albany story from Apr 26, 2009, titled Widespread outages at Time Warner Cable. In it, WNYT Albany reports that:

Widespread outages left many Time Warner Cable customers without, phone, and internet services.

Join the discussion below, or Read more at WNYT Albany.

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SGellar

Queensbury, NY

#1 Apr 26, 2009
All of Pittsfield was...from about 9:45 until about 1:45.
KEFR

Scarborough, ME

#2 Apr 26, 2009
All of Voorheesville from about the same time? Will our bills reflect lost services? I doubt it!
HBIC

New York, NY

#3 Apr 26, 2009
KEFR wrote:
All of Voorheesville from about the same time? Will our bills reflect lost services? I doubt it!
Good question I am in Troy and we were out this morning as well LOL and I just paid my bill last night!
mark

Broadview Heights, OH

#4 Apr 26, 2009
Wake up call to get DirecTV and Verizon. I haven't had a disruption in service in 9 years. Cable used to go out every month.
something

AOL

#5 Apr 26, 2009
Cable wasn't affected mark, just Internet and phone. I was very happy to find out that this was the case from the recorded message at the Capital Region phone number. Happier when it came back online, weird thing, our Vonage VOIP phone worked throughout - no earthly reason for it that I can think of. Way better monthly charge than Verizon. Does your Satellite go out when the wind blows or if it's snowing or raining hard?
jim

Albany, NY

#6 Apr 26, 2009
is email still down?I got net but no email.
mike

Northville, NY

#7 Apr 26, 2009
time warner cable sucks,always has interruptions with video and audio.twc isnt digital at all,they are analogue using copper lines that get old and rust.the upgrade twc did was so they get road runner and phone up there copper lines.twc also mimmicks there channels when you go up higher in the channels which is also wasting more space.twc doesnt offer west coast feeds of the networks,and they dont have the networks in demand.
GUESSING

Waterford, NY

#8 Apr 26, 2009
I guess that "All In One" doesn't mean 911 if you need help.........
a mom

United States

#9 Apr 26, 2009
in situations like the one this morning is when were most grateful for cell phone service and there are cell phones offered for free at local organizations for emergency use,also it is not such a bad idea to purchase a pre paid phone if you prefer not to have regular cellular service,you never know when you will need it.as far as this effecting your monthly bill,I don't see how it would effect it,you could call your local office and ask if they are offering any credit towards your bill for the residence effected
tick

Syracuse, NY

#10 Apr 26, 2009
Time warner strikes again. I wonder how they would like me not to pay my bill on time. Such an antiquated system. time to change to Direct TV.
wow

Cobleskill, NY

#11 Apr 26, 2009
I will be switching back to plain old phone service.. I can deal with losing the internet, but not the phone.. that is just to dangerous and could cost someone their life because you can't get a hold of 911
Fred Garvin

Long Eddy, NY

#12 Apr 26, 2009
Searching the web also reveals that it was a router in Syracuse and another says the company did not know what was wrong but the problem fixed itself.
1. Are you ok with this?
2. Where is the quality of service?
3. A single point failure is possible?
jim

Albany, NY

#13 Apr 26, 2009
I like the message from below. My house is on fire and someone is trapped inside. No cell service, and I have to drive 5 miles to the fire department to report. Just an example I created. Thats why I like to have an old fashion land line. I lost power and cable for a few days last year, due to storms taking down lines. I still had the old phone service.

"The Montgomery County Sheriff's Office issued a press release stating that all Montgomery County residents with Time Warner phone lines had to report in person to their local fire department, EMS, or police station in case of an emergency".
bigjohnsr1965

United States

#14 Apr 27, 2009
We have Time Warner, and yes it was bad, but the problem was cleared, at 1:00 pm. We got a busy signal when you tried to make a call. Most people have cell phones, so 911, shouldn't have had a problem.
Biz

Berkshire, MA

#15 Apr 27, 2009
TW service is garbage and on top of that they are trying to play catch up to Verizon by saying they have a full fiber to the home network. Wake up TW and invest some money into your network and not your managements pockets

Since: Jun 08

Guilderland, NY

#16 Apr 27, 2009
mark wrote:
Wake up call to get DirecTV and Verizon. I haven't had a disruption in service in 9 years. Cable used to go out every month.
If you live out in the sticks, it's the only option, like at my brother's house upstate along the Canadian border.

Living in Cleveland, I guess you have Comcast? I can live with an occasional outage with Time Warner, since I don't have to worry about it happening every day.

WMMS - The Buzzard
kathy

Schenectady, NY

#17 Apr 27, 2009
My cable seems to go out quite a bit. When I call, they say that it lost the signal and I have to reset the box. It went out Sat night again.
BUT..... be late with your payment and they want to disconnect you!!!

Not good that people did not have 911 service yesterday.
kathy

Schenectady, NY

#18 Apr 27, 2009
Biz wrote:
TW service is garbage and on top of that they are trying to play catch up to Verizon by saying they have a full fiber to the home network. Wake up TW and invest some money into your network and not your managements pockets
I agree with you totally.
Kim

Columbus, OH

#19 Apr 27, 2009
When you sign up for the service they make you very aware that if the power goes out, you have no phone, which in turn means no 911 service unless you have a cell phone. My phone has only gone out a couple of times and always due to power outages, other than yesterday. I lov TW phone, much much cheaper than verizon.
mark

Broadview Heights, OH

#20 Apr 27, 2009
No, satellite service is not interrupted by wind, snow or rain. Sometimes, if it's about to downpour, you'll get the squiggles on the screen for about 30 seconds before the rain begins in a bout two minutes; at least it gives us the opportunity to call the kids and dog inside. Even the ice storm this past winter had no effect as the dish puposely generates a small amount of heat and kept it clear of the stuff. I've heard the Time Warner commercials bashing satellite and laugh every time as they are just outright lies.

On a secondary note, I was recently at Time Warner in Albany and saw all those HUGE satellite dishes they have in the back of the building. All cable is is a VERY, VERY degraded satellite signal.

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