AT & T goes door to door for sales

Full story: Chicago Tribune

Companies love to interact with customers online because it's more efficient than providing a live customer representative on the phone, but as telecom competition escalates, the players find they can't always ...

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Jake

Costa Mesa, CA

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#42
Jan 3, 2010
 

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You guys crack me up. The only reason they're going door to door is because you guys are too ignorant to take the best deal on the market hands down. When you get brochures in the mail you throw them away, when the commercials play you laugh at the humor but do nothing, when your neighbor tells you they're paying 50 DOLLARS A MONTH LESS THAN YOU ARE, HAVE TRIPLE THE INTERNET SPEED, UNLIMITED HOME PHONE, THE HIGHEST RANKING TELEVISION SERVICE BY JD POWER FOR TWO YEARS IN A ROW, AND A DVR AT EVERY TELEVISION IN YOUR HOUSE, you say, hmm I should check into that. But no one does. If you'd like to have an extra 50 dollars every month, get a 300 dollar visa card when you get it installed, and be under NO CONTRACT WHATSOEVER, I'd suggest you treat that door to door salesman with a little more respect. Another little funny thing about it I think is that most of the AT&T reps that knock on doors to inform people about the fiber optic update are making a six figure income and are considered by AT&T to be customer service reps and not salesman. They're not selling you anything, they're SAVING you money and putting something BETTER in your home. I don't understand where the S word SOLICITING comes into play there. But hey all of you nerdy bloggers, just keep on complaining about people trying to help you out. Fiber optics is the future of all information technology, soon we won't be using copper lines at all, but if you want to be stuck in past generations by all means, pay out the rear for crappy quality services (oh yeah, that keep you locked into contracts)
Arron

United States

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#43
Feb 8, 2010
 

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I am considering the service< I spoke to a door to door salesman and oi feel I am getting more benefits going with him. He was very polite and is just earning a living in a recession! I did some research and found out I really get a free month and the uverse system is state of the art technology! Some of you need to get a life! your miserable and bored!!
Mrs Southern Burbs

United States

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#44
May 17, 2010
 

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What's old is new and that includes door-to-door sales. With the virtural world increasing daily, AT&T wants to reach out to their current customers and potiential custustomers. No one like to be abused i.e. doors closed in your face, swearing, and actions of the sort. Please remember how you would like to be treated if you were in their shoes. Do you believe in karma? Be a little nicer to those who are making a honest living,
Kathy

El Paso, TX

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#45
Jul 19, 2010
 

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Knocking on someone's door unannounced at 7:30pm is rude, no matter what. When you have just come home from work and are trying to enjoy a peaceful dinner after just getting your small children to sleep and have dogs that go crazy when the doorbell rings, it makes you want to slam the door in the salesperson's face. Screw being polite. Do not answer the door for anyone unless you have spoken to them by phone beforehand. Problem solved.
Whitney Muse

United States

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#46
Jul 30, 2010
 

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Has a team of 3 men show up at my door with AT&T badges around their necks; wanted to sell me on a "fiber optic" internet & TV subscription so that I would be a "able to tell others in the neighborhood "how good the service was"...I asked what would the interruption be, etc. " they would not answer any questions and left. It was the weirdest thing I've ever had from AT&T; what is this about other than a horrible marketing experience ?
Zander

Los Angeles, CA

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#47
Sep 6, 2010
 

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I am sure that AT&T contracts these yeahwhos to hawk their service, that way they politely say, "Our contract states to follow local laws.... blah, blah, blah make the sale!" I'm just surprised that an enterprising lawyer hasn't found a way to class action sue AT&T, Time Warner, Comcast, and Direct TV for sending these people, mostly young and easily manipulated kids to sell their services.
mikey

El Cajon, CA

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#48
Sep 14, 2010
 

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We had some twirpy asian guy at our door last nite
( after sunset)

he talked to my wife until I came to the door.

He had the "we are upgrading service in your area" b.s. line

I told him I was not interested, he kept on, I gut off his speil and
I told him to go away/( felt like sending the dogs after him)

real invasion of my space ( especially after dealing with the same kind of bs at my work)
James

Hawthorne, CA

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#50
Nov 4, 2010
 
I had two huge people come to our doors, claiming to be working for at&t. My timid mother was scared and I felt responsible. I constantly told them that we weren't interested and the constantly said that I'd be satisfied with the product. I was angry, angry that these solicitors would not leave. It's extremely annoying, today I had my 6th encounter with a at&t "salesman" and told him to leave. I filed a complaint and they told me i should not be expecting anymore solicitors... but i highly doubt that.
I find this "door to door" sale, extremely annoying.
I'm annoyed and these solicitors are not going to cajole me to subscribe to at&t...
Jam

Mclean, VA

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#51
Nov 4, 2010
 
i keep a rifle by my door and answer the door with it in my hands. they leave fast.
alex

San Leandro, CA

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#53
Dec 10, 2010
 
@jam lol. they also came to my neighboorhood which it was a little weird. After a bout 30 minutes refusing their service they left. They said they were coming back anyway in no more than 3 weeks to upgrade at no cost, which I'm hoping for because our Internet is so slow. I think it's been more than 3 weeks still haven't heard from them.
Mike

Sunnyvale, CA

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#55
Jan 30, 2011
 
I care for my elderly mother who suffered a mild stroke less than a year ago. Last week I heard my doorbell ring and my mother answered through an open window. I was in the back of the house and heard a man talking rather loudly. I was standing in the hallway listening when I heard one of the guy's telling my mother that her utilities were going underground and that she'll need to schedule to have an upgrade performed. The fiberoptic line in my neighborhood was installed two years ago! Our utilities AREN'T going underground either! Next he told my mother that she'll need to set up a new account and that he'll need her social security number and set up a password, and that he'll need a copy of her electric/gas, and Comcast bill! He even wanted to see her water bill! Water bill?!???!!! I heard my mother ask if she could use the same p.i.n number she uses at her bank and the guy said, "that's fine." And, "who do you bank with." By that time I walked in and told my Mom, "those guy's are trying to scam you." I told those guy's, of which were nothing more that flunky punk salesmen form AT&T to leave, and that we're not interested. They wouldn't take NO for an answer. They went as far as to say, "what day of the week would be best for you to schedule an installation?" I closed my window and called the police. The responding officer claimed that these guy's were legitimate after questioning them. But why were they asking my Mom for her social security number, copies of utility bills and wanting p.i.n numbers? And asking where my mother banks? Identity theft is the fastest growing crime in America, and I believe without a shadow of doubt that those AT&T solicitors were out to scam my Mom. Thank goodness I was there for her!
shawn

Homewood, IL

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#56
Mar 10, 2011
 

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I've worked door to for about 5 years now. I will say that as odd as it seems it is a big business and quite lucrative for some. I will also say I spent a short time working for at&t. beware these people. other cable and telecoms I've worked for have ethics, drug tests, accountability. At&t will let their contractors do anything, say anything to get sales. There is a reason all the complaining you see is about at&t, they encourage their workers to harass you about their services. I worked for these people for less than a month before I came to the decision I could not let my name be tarnished by this company's practices. No integrity, no sale. If someone comes to your door, tell them you'll call them back tomorrow. Let their reaction tell you if they are a professional.
Mark

Wheaton, IL

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#57
Apr 27, 2011
 
I had an rep from an AT&T Solutions Providor called 2020 Companies show up at my door last weeks selling U-Verse.
I don't think he was registered with the village in which I reside in the western suburbs of Chicago. I'll have to remember to ask for that next time.
He gave the line that we are doing work in your area, or something of the sort.
He did not have any marketing literature to hand out.
Veronica

Saint Louis, MO

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#58
May 5, 2011
 
I had a att sales rep come to my door yesterday. At first I was interested (even though i wasn't comfortable with how personable he was trying to be.. asking me what i did for living etc..)until he said he was going to run a credit check over the phone. I told him after that that I wasn't interested right now and thank you. He came back two more times and acted like he didn't realize he already came to my door (spooky right?). the last time he came was around 8pm. I live in an apt complex. How could you not realize you already came to my door. I couldn't sleep I felt weirded out, debating whether to call att but it was already late.
So today a little after 7pm, the same guy comes AGAIN!!! I said no thank you and closed the door. Again he came late so att customer service was closed. as you can see it is 12:44 AM and I cant sleep!!! tomorrow i'm filing a complaint with ATT, calling my apts manager to be aware, and depending on what they say, i might get the police involved.
spakat

Alpharetta, GA

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#59
Jul 21, 2011
 
i just had one of those reps come to my door and i answered which is unusual for me because i have been single living alone most of my adult years. he was pretty aggressive and i explained to him not only was it bad enough and intrusive enought that they call all the time with offers but that there was no soliciting in our neighborhood and we were advised to call the police if ANYONE came to the door. he wouldn't stop so i told him that he may as well be talking to the wall (actually I don't make the decisions on all the phone services in our house so i don't even know what we have and i'm not relaying it to my husband for this guy.). so he asks when it would be more convenient to stop back by. i told him not to ever stop back by and if i see him or any other at&t rep at a neighbors house ever, i will call the police and if he wants to knock on our door again, he will be speaking to the end of a barrel.
Edward

Bradenton, FL

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#60
Jul 21, 2011
 
Times are tough, with tougher times a'comin. It's going to crash. Co's like this want the contracts BEFORE the crash and they are aggressively seeking those contracts. Careful.
Suck it ATT

San Diego, CA

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#61
Aug 27, 2011
 
They just came to my door after hearing the neighbor slam the door in their face. This isn't the first time they've done this. We have a No SOliciting/Private Property policy, so when she knocked, I told her I would call the cops if she didn't immediately leave, then slammed the door in her face.
10 minutes later, at the end of our block, the police are escorting her out of the neighborhood. Good riddance. Seeing my monthly bill is annoying enough.
Suck it ATT

San Diego, CA

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#62
Aug 27, 2011
 
Jake wrote:
You guys crack me up. The only reason they're going door to door is because you guys are too ignorant to take the best deal on the market hands down. When you get brochures in the mail you throw them away, when the commercials play you laugh at the humor but do nothing, when your neighbor tells you they're paying 50 DOLLARS A MONTH LESS THAN YOU ARE, HAVE TRIPLE THE INTERNET SPEED, UNLIMITED HOME PHONE, THE HIGHEST RANKING TELEVISION SERVICE BY JD POWER FOR TWO YEARS IN A ROW, AND A DVR AT EVERY TELEVISION IN YOUR HOUSE, you say, hmm I should check into that. But no one does. If you'd like to have an extra 50 dollars every month, get a 300 dollar visa card when you get it installed, and be under NO CONTRACT WHATSOEVER, I'd suggest you treat that door to door salesman with a little more respect. Another little funny thing about it I think is that most of the AT&T reps that knock on doors to inform people about the fiber optic update are making a six figure income and are considered by AT&T to be customer service reps and not salesman. They're not selling you anything, they're SAVING you money and putting something BETTER in your home. I don't understand where the S word SOLICITING comes into play there. But hey all of you nerdy bloggers, just keep on complaining about people trying to help you out. Fiber optics is the future of all information technology, soon we won't be using copper lines at all, but if you want to be stuck in past generations by all means, pay out the rear for crappy quality services (oh yeah, that keep you locked into contracts)
You must work for them, moron. I do have the lowest rate, through media discounts. And even another $15 a month would be worth my privacy.

It's not about saving a few bucks you douche. It's about being harrassed by salespeople on Saturdays (one just came here and got the door slammed in their face), and during off hours and dinner.
Joy

Hermitage, TN

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#64
Nov 29, 2011
 
So can we do anything to these people when they are knocking on our door daily. They are getting to be harassing. I told them no the first day they came Friday, then they knocked twice yesterday, then today they knocked again.
Joy

Hermitage, TN

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#65
Nov 30, 2011
 
Wow, after I posted yesterday the same AT&T group came for the late night knocking. I put a huge note on my door that said "ATT QUIT KNOCKING LEAVE US ALONE", I heard the door being touched and rustling, my husband jumped up and opened the door and one of the guys had my note. My husband told him to stop because they have been upsetting the kids by knocking loudly every day. The guy said he had to do it, "they" make him. What will knocking twice a day on people that have said no already do?

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