Kodak leaving Better Business Bureau

Kodak leaving Better Business Bureau Reported by: WROC 03/26/2007 04:31pm Eastman Kodak has resigned from the Council of Better Business Bureaus, the CBBB said Monday.

[Bobby Moore]

Is this great or what?
Kodak is disatisfied with the BBB's customer service! Google Kodak complaints and see how many people are livid at buying new cameras and then being charged to repair them even under warranty.
The arrogance of this company continues to seep. No one will be sad when this entity ceases to exist.

[Mike_B_ in_SC]

Kodak's resignation from the BBB under threat of expulsion speaks volumes to the issue of proper respect for their customers, but I think that Kodak management cares even less about ethical treatment of their own employees. This was shown clearly in the deal they struck to sell the Kodak Health Group to Onex, as the benefits of long-term employees were amputated.

[Blind Justice]

Kodak was right to disengage from the BBB. The BBB has lost touch with modern day internet style customer service, and still expects you to kiss the ass of the customer at any expense.

People buy cameras, use cameras, then want to return them to start all over again by buying a camera, using the camera, and returning the camera. The warranties are specific. The State OAG can handle any illegal claims.

The BBB needs to close its doors. The time for this archaic form of customer intervention has come to an end. The consumer AND the business can both be bad, but the BBB doesn't see it that way. The customer is always right doesn't work when the customer has mastered the art of fraud thanks to the internet, credit card fraud and theft. I think Kodak is best suited to make those determinations, not some cranky granny in a 10x10 office sitting downtown, who, in all likelihood, doesn't even own a digital camera.

Kudos to Kodak for recognizing this dinosaur for what it is, and having the courage to take a knick out of it's neck. A few more, and the head is GONE!

[Mike_B_ in_SC]

Customer service?? Customer smervish!! Who needs stinkin' customers anyway? Let the buyer beware!

I wonder how that policy will work with the new line of inkjet printers that Kodak would like to sell to many of those same type customers to save the company from demise?

I wonder who will close their doors first, Kodak or the BBB?

[Blind Justice]

I wonder who will close their doors first, Kodak or the BBB?

A: The BBB

Work for Oki Data or another Kodak competitor down there? Come to Rochester and make your statements known.

[Greg]

Sorry BJ I live in Roch and work for the red (as in ink), formerly yellow box. Seems like you're defending the near dead tyranosaurous. I can't give any kudos to kodak until they fire the better part of the liars and thieves in upper management that have stripped the company bare and destroyed the future for thousands of workers. BBB may be a dying dino but kodak is near rigor mortis and the stench is far worse than anything coming from BBB. If you think kodak has a future you'd better wipe the s""t off your glasses.

[Blind Justice]

You're right. 200 unresolved complaints is SO HORRIBLE! How could I possibly sleep knowing that 200 people are not happy. How could Kodak be SO cruel? They of course could be 200 former disgruntled employees...or perhaps a current employee whose bonus check isn't so fat anymore, and whose overtime is checked instead of used as a second income?

200 whole complaints. Imagine that.

[Greg]

Sorry again BJ, take a look @ Mr Perez's comp package for last year. Funny how that compensation goes up as the company goes down. The horror isn't in the complaints the horror is in the payment of a fat bonus check and benifits to a hatchet man who along with his former ilk destroyed Kodaks future potential to serve the community that served it for so many years. These thieves are raping companies to line their pockets. Again, open your eyes get the s""t off your glasses. The reaper will come for you as well.

[Greg]

Read it and weep, good comments following.

http://www.rochesterdandc.com/apps/pbcs.dll/a...

[Blind Justice]

Oh Snap! Now corporate corruption is the highlight? Let's see...we've had Enron, Tyco, HP, Apple, Computer Associates, and the list goes on and on and on.

And then there is Halliburton, the poster child for them all.

The fish in this country rots from the head buddy, so don't blame Kodak, blame the atmosphere and corporate environment that has spawned from the crooked practices that happen in this country every single day.

And it's YOUR company that agrees to it. So when's the last time you tried to CHANGE that? Answer guaranteed: Never. Because you can't. Not until the laws are changed that make astronomical salaries, crooked practices and public thieving illegal. Focus (pun intended) there.

And when you get done, perhaps you can start to do a little environmental grandstanding against your companies liberal polluting policy.

http://advice.cio.com/node/480

[Mike_B_ in_SC]

Greg, maybe that's why Justice is Blind, just refuses to clean that crap off the rose-colored glasses. I wonder how much of the $8.3 million CEO compensation package it would have taken to satisfy those customers? Do you think they care?

[Blind Justice]

It's a dirty job, but somebody had to trim that bloated system over there. Corporate greed is dictated by those currently in charge of this country. Perhaps you're the one who needs the glasses. Kodak hasn't been in the news for CEO scandal. Just the little film strippers feel the needs to constantly bitch because the times have changed. Too bad, so sad.

Long live Kodak!...and to quote the same mentality string - if you don't like it - LEAVE!

AMF!

[Blind Justice]

Mike_B_ in_SC wrote:

Greg, maybe that's why Justice is Blind, just refuses to clean that crap off the rose-colored glasses. I wonder how much of the $8.3 million CEO compensation package it would have taken to satisfy those customers? Do you think they care?

Maybe the problem stems from poor manufacturing employees? Maybe their is salary envy on the part of the worker bees to create an inferior product that would make angry the whole sum of 200 CUSTOMERS! TWO HUNDRED DIVIDED BY 8.5 MILLION - and you live on what planet?

[Greg]

BJ have you ever worked for the company? Doubt it. Beleave me kodak is killing kodak.
By the way, the Phd's I work with think you are full of it. We have been on the digital side for years. Read the following about the soon to be dead elephant by someone who would like to see them succeed.

http://www.kiplinger.com/columns/picks/archiv...

[Greg]

By the way, kodak does not make it's own digital cameras and never really did, they are mostly made by Chinon in China (Kodak bought controlling interest a while back). Perez recently took one step further and farmed out digital cameras to a third party company. They (digital cameras) really don't make much money. Rumor has it that the latest inkjet product that is supposed to save the company is in trouble (poor sales).
A Phd who won the reseach areas top award a few years back thinks the company may go bankrupt by 2008. These are not whiners and loafers these folks are the heart of any company who have been cranking out patents.

[Blind Justice]

BS, MS, PhD

Bullship, Moreship, Piled High Deep. The next question would be...did all these doctorates come to Kodak with the PhD...or did Kodak pay for that too?

Enquiring minds want to know.

p.s. Go back to '72 and start looking at Nixon and China. Fast forward to 2007. People get the government they deserve. Blame yourself - not Kodak.

[Greg]

BJ you are losing it. The people who made kodak research came from around the world with their degress because the company had something good to offer and treated them well. Not so anymore. Again, do you (or did you) work at kodak or do you just like to see youself in print? I've done the tour and seen just about every aspect of the business. The brains are leaving and the leeches up top are going to run out of food supply.

[Mike_B_ in_SC]

Greg, BJ is a lost cause. I asked him how much of the $8.5 million he thought it would have taken to satisfy the 200 customers, and he said, "TWO HUNDRED DIVIDED BY 8.5 MILLION - and you live on what planet?" I think he probably meant to say 8.5 million divided by 200. In any event, my point was that Kodak could have done what it took to please those customers and still had more than $8.4 million left.

[Blind Justice]

You sure that's not in reverse Greg? The jobs are being outsourced around the world to the people with the degrees because the company has nothing to offer locally, and they'll do it over there without complaint? If the real brains are leaving, I'm sure they'll be better off than just surviving on the "tour". Sounds like you've been nibbled by those leeches. Good thing you're still there to render to the food chain.

[Greg]

Blind, again what's your kodak experience, unless you've been on the inside you are truly "blind".