Store-level layoffs hit J.C. Penney

Store-level layoffs hit J.C. Penney

There are 127 comments on the Pegasus News story from May 7, 2012, titled Store-level layoffs hit J.C. Penney. In it, Pegasus News reports that:

The latest round of layoffs to hit J.C. Penney came last Wednesday, when the retail giant announced store-level layoffs.

Join the discussion below, or Read more at Pegasus News.

bob haller

Pittsburgh, PA

#102 Dec 30, 2012
Are yoou known as G MOM 3 on other boards? you post just like her.

In any case no level of customer service can replace having enough inventory to meet the customers wants. I honestly dont like shopping and do it rarely, once or twice a year, and often out of season. I prefer short sleeve polo shirts and depended on penneys backstock to fill my needs. now the backrooms are empty just like penneys catalog warehouses. no merchandise no sale. my job is tough on clothes so i tend to buy 10 to 20 shirts at a time, not at penneys the no inventory store.

for business reasons sometimes I am dressed up , long sleeve dress shirt and tie:( Again at most local stores might have ONE in my size and color, before Ron they always had a large quanity.

Ron is trying his best to run the stores on the cheap, and it shows.

I have seen posted here ron is about to reqire all workers to be in uniform, how do you feel about that?
Jcp employee

Mobile, AL

#103 Dec 30, 2012
JCP Fan wrote:
Bob, I don't disagree with the problem with the jcp.com orders although I personally had no problems whatsoever with my own orders this holiday season. I have been aware of the itmes not being available and I can't explain those. I am not in the loop.
What I am saying and what our surveys are saying, many customers are beginning to say in writing that they ARE getting that elusive customer service that many on FB are saying does not exist. I am sure there must have been some less then perfect experiences with some of the new holiday help but those have not shown up yet. What you are saying is the opposite of what George is saying - that most people don't complain. He says 99% of the customers are unhappy. So which is it? Do the complainers not complain in public, or do they want their complaints known?
much he exchanged his two clearanced $8 shirts for three $20 shirts that he didn't even know were in the store. In the stores that you describe, either the customer would just have returned and left empty handed or left angry that he or she couldn't find anyone to help him or her. It doesn't have to be that way at jcp stores and it definitely shouldn't be. we have a lot of personal connections with most of our customers in that short time we are with them. It makes our job fun and interesting and it definitely makes the experience enjoyable for the customer. Even if we don't have that particular item they want, they can still leave knowing we did our best to serve them to the best of our ability.(most of us. everyone has their own way of interacting)
What are your constructive suggestions for improving your own local store? I am sure there are a lot of wonderful people in your area who are friendly, courteous, helpful and willing to become knowledgeable about the merchandise. What can your particular store do to make the transition to a fun store to shop in? That store has the same merchandise selection that ours does so the problems can't be totally blamed on that. I will have to exclude the on line problem because I agree that is one thing I can't do much about because most of those problems are out of the store.
I just think that readers on these boards, especially those trying to make financial decisions for investments, should consider the fact that although the boards seem to be shouting out all bad news about the stores, there are other stores out there who do not fit the description written about doing everything wrong. I have no idea how many are out there, but many people do no proclaim their satisfaction on public media as much as people love to shout about any bad stuff that might have happened. That is why I was so surprised to read so many positive comments from customers, because if I had only been reading the media boards, I would have thought I was imagining the positive changes I have been observing at our store.
I know you want to show support for your store and and company, but you have to be realistic. Yours cannot be the only store out of a 1,000 that has no problems and all of the specialists and leaders are holding hands and singing kumbaya. Even if you were to get 100% positive comments, it's just a handful. The customers have spoken with their wallets...they're either not coming in or they're leaving without buying anything. The sales and stock speaks volumes. Store, distribution centers, jcp.com , and headquarters employees are all on eggshells because we don't know from day to day if we'll have a job. Don't tell me in this economy no ones scared in your store. Or is it just that we have t bough into the new jcp?
JCP Fan

Pasadena, CA

#104 Dec 30, 2012
here today gone tomorrow wrote:
Sales have fallen dramatically since the new approach began. The new Style Book, while beatifully done, never gets picked up by customers at the store---we throw away most at the end of the month. Morale is very low, as we watch our new CEO lead us over a cliff. Full time positions are all being eliminated over time, say every 25 days.
1. I've seen customers walk in with mailed 'style book' catalogs pointing at things and asking employees where to find them. Not to mention if you're in the store you don't need a style book -- the 'styles' are right in front of you. Weak point.

2. People who talk about JCP act as if the store wasn't already in trouble. IT WAS. JCP was like a giant Eddie Bauer -- only not as a nice as Eddie Bauer. Remember them? They closed a ton of stores and went into bankruptcy. And so these people who think JCP needs to change -- as long as they don't change -- are idiots.

3. Don't get mad at JCP for mirroring successful scumbag strategies of their competitors (I'm looking at YOU Kohls.) If you want companies to hire full time and provide healthcare, vote accordingly during elections -- i.e.-- pro union and anti-Republican.

4. One thing the Apple Stores get right is SMILING. If you're not smiling, quit. Customers are funny. They like to think the associates are happy to see them. If you can't look happy -- don't be surprised when some young person takes your job.
bob haller

Pittsburgh, PA

#105 Dec 30, 2012
Smiling doesnt replace having inventory, having customer service, or having a nice store with decent looking associates, decorated well for the holidays. It also doesnt help when stores management changes things so fast the existing customer base deserts the store. Sales and store traffic prove ron is destroying penneys

The BRAND NEW JCP at monroeville mall near pittsburgh, was a real disappointment when I walked thru right before thanksgiving. While all other stores were nicely decorated with christmas music. Except JCP no holiday music, barely decorated just those ugly hanging decorations, associates in collarless wrinkled clothes, the JCP sign on the outside of the store was TINY, far smaller than any store in the mall. Ron Johnson at his worst.....

The next profit err loss report due out in february will be more of the same..

Its no wonder the remaining JCP employees fear for their jobs.

And what of the smaller stores not a word on them. With RJs leadership probabvly most will be closed:(
ex-shopper

Richmond, KY

#106 Dec 31, 2012
I didn't spend a penny for Christmas at JCP this year for the last five years all my Christmas came from JCP didn't shop any other place. Does that tell you anything? I believe Ron will close alot of stores and he might as well so another store can move in. That has friendly service and great items to sale....
bob haller

Pittsburgh, PA

#107 Dec 31, 2012
Sadly I see major number of stores closing if he remains as CEO. The best thing that could happen is a 30% or 40% sales loss this quarter, with Ackman abandoning JCP and the board of directors firing Ron.

Hopefully the previous CEO could return and attempt to rebuild the old Penneys which was profitable till ron was put in charge. In 2010 penneys had record profits, hurt only in 2011 by the increasing costs of cotton. Its very sad what Ron has done..
A nony Mouse

Lexington, MA

#108 Jan 3, 2013
Ok. these forums seem to have disintegrated into a war of words between Mr Haller and JCP Fan. I don't know, or care what store JCP works at, most likely the Plano Test store at HQ...but let's look realistically at what worked & what didn't this holiday season in my neck of the woods:
1) Buttons promotion.WORKED. Sure brought a lot of traffic into my store. People LOVED the coupons they got, and despite some attempted coupon fraud, I would say this promotion saved Xmas for us. My personal opinion is that this was a test case to see if coupons should come back in some form.(G-d, I hope not; I had forgotton how greedy people can be!)
2).Com. FAILED miserably. Besides low inventories in store & on site,.Com crashed completely several times (in my area) necessitating call-in orders & manual .com returns. The quality of the call center help was often pitiful AND there were MORE than the usual mixups on orders.
3) Mobile Checkout. MOSTLY FAILED. The machines were quirky & often non -responsive.(OK, this could be due to the way our store was wi-fiied, I'm not a tech expert.)ALSO at one point EVERYTHING went down for about 3 hours--.com , mobile checkout AND ICAP system. We are supposed to start doing 50% of our transactions on these things (corporate mandate)--the problems need to be addressed ASAP. Also, about 60%+ of our sales were cash/check transactions,mostly due to demographics. There are a great # of elderly (due to retirement villages) & undocumented aliens (apple farms & construction) who shop w/us.
4) Morale.--Pretty darn good considering some of the things that happened. Our "net promoter" & "look & feel of the store" etc scores were mostly positive. Many of us have been with the store for 5+ years & know our clientele. We also DID NOT get enough holiday help, those we got were better than usual & 2 or 3 are staying. AND yes, JCP Fan (er, RJ fan, whatever) we DO greet & smile, even when the whole store is on the ground from unruly shoppers.
5) In-Store Inventory--POOR. Who runs out of PJs & robes LONG before the last-minute Xmas Eve cheapskates get there??? Our "fine Jewelry" counter (which sells mostly Chinese -made vermeil crap) looked BARE (except for watches) going into Xmas. Many brochure items were clearanced or gone & unavailable on the web. Even RJ admitted on one of his "winning together" website blurbs that "we underestimated amounts." On the plus side, LESS crap to liquidate or clearance.
6) New Brands--certain ones sold very well. Customers loved the Monet/Betsy Johnson/Lulu stuff. Not sure about IBuffalo, it could be our (cheapskate) demographics. Arizona, Mac & Jac appeared to do well. These are MY opinions, based on what came through the cash wrap.
7) Future of JCP--I'm sure it will survive--in one form or another--with or without RJ. In the short term, we will continue to alienate certain demographics such as the older,chubby, slightly frumpy customer who doesn't want to be a fashion plate. We will have terrible customer service, as we will have a quirky mobile checkout that crashes every time there is a problem w/wi-fi or Oracle Platform. HOURS have already been cut to the bone post-Xmas ( the cuts don't usually come this fast)--don't know if this is permanant. We will POSSIBLY be wearing uniforms all or some of the time--ugly blue gingham check JCP Brand shirts that make us look like a bunch of hayseeds. And we will endure--one way or another until JCP either changes direction/CEO s again or Heaven forbid--goes under
cala

Glendale, CA

#109 Jan 12, 2013
someone should start a petition to grt rid of ron johnson he has insulted us loyal lifetime shoppers who are not as cool and trendy as he thinks he is. I too have always done 95 percent of y Christmas shopping at Penneys but this year my money went to Macys...I bet they love him.
cala

Glendale, CA

#110 Jan 12, 2013
I to always did 95 percent of my Christmas shopping at Penneys but this year it all went to Macys...Ron Johnson has declared war on the people who have been lifetime shoppers at Penneys. Our money is not good enough for him if we are not young and thin and cool...Someone needs to start a petition...
cala

Glendale, CA

#111 Jan 12, 2013
They have ruined lives for their previous employees who were not cool enough or trendy enough...Just as my money is not wanted there because I am not cool and looking to dress like a teenager. Macys and Kohls are probably thrilled...It wassad for me not to go to my favorite mall this Christmas and shop at Penneys...I had to go to a different mall to Macys...For my whole life even as a child my family had shopped at Penneys.....Very sad...
cala

Glendale, CA

#112 Jan 12, 2013
I wish we could sue or petition or something
bob haller

Pittsburgh, PA

#113 Jan 12, 2013
Not having clothing for larger sizes is just plain insane since over 50% of americans are obese....
I Believe too

Astoria, NY

#114 Jan 26, 2013
I have been a JCP employee for 3 yrs now. It has been sad to see some of the hard working supervisors(lead Experts now) go. I feel that Ron Johnson is doing a reasonably good job to help JCP become america's Favorite store. To al those naysayers who haven't got a clue about retail- coupons help people cheat JCP out of millions of dollars each year. Customers are moronic when it comes to coupons, they act like that can't read dates and amounts. I am glad the majority of the coupons are gone. Oh, those who hate JCP. I bet if you get a $10 off coupon in a mailer, you will make a b-line,going 85 MPH past me on the highway to get to the store at 9:30am (we open at 10) to get $10 off a $10 item. people use the recession as a crutch. some customers want a $100 item for free and willing to go out and spend 1000's of dollars on the newest IPAD, IPHONE or largest TV they can find.
Georgia Employee

Northfield, OH

#115 Jan 26, 2013
I Believe too wrote:
I have been a JCP employee for 3 yrs now. It has been sad to see some of the hard working supervisors(lead Experts now) go. I feel that Ron Johnson is doing a reasonably good job to help JCP become america's Favorite store. To al those naysayers who haven't got a clue about retail- coupons help people cheat JCP out of millions of dollars each year. Customers are moronic when it comes to coupons, they act like that can't read dates and amounts. I am glad the majority of the coupons are gone. Oh, those who hate JCP. I bet if you get a $10 off coupon in a mailer, you will make a b-line,going 85 MPH past me on the highway to get to the store at 9:30am (we open at 10) to get $10 off a $10 item. people use the recession as a crutch. some customers want a $100 item for free and willing to go out and spend 1000's of dollars on the newest IPAD, IPHONE or largest TV they can find.
I know exactly what you mean.It is sad to know that the coupons are the only reason people shop JCP.I loved them too but they got so out of hand so quickly. I have been with the company for 15 years and have been through numerous job titles and now making less money but still working for now.We hold our breath everyday at work and are so insecure about our job. I have lost great friends but the most important thing is, JCP has lost the backbone of the company that has got it this far.Seasoned employees are the ones that can teach Ron Johnson alot if only he would give them a chance. I wish the best for the company but it looks very bad from where I sit everyday
GeorgeMason

Escondido, CA

#116 Jan 26, 2013
I Believe too wrote:
I have been a JCP employee for 3 yrs now. It has been sad to see some of the hard working supervisors(lead Experts now) go. I feel that Ron Johnson is doing a reasonably good job to help JCP become america's Favorite store. To al those naysayers who haven't got a clue about retail- coupons help people cheat JCP out of millions of dollars each year. Customers are moronic when it comes to coupons, they act like that can't read dates and amounts. I am glad the majority of the coupons are gone. Oh, those who hate JCP. I bet if you get a $10 off coupon in a mailer, you will make a b-line,going 85 MPH past me on the highway to get to the store at 9:30am (we open at 10) to get $10 off a $10 item. people use the recession as a crutch. some customers want a $100 item for free and willing to go out and spend 1000's of dollars on the newest IPAD, IPHONE or largest TV they can find.
I still have the $10 one RonJon sent out addressed to "Dear Valued Customer", never used it. I just looked at it, it was effective 10--11-12 through 11-4-12. They had nothing left for anyone in my family long before that so there was no sense in even going to the store.
RonJon does not value customers and judging by your insulting comments neither do you.
GeorgeMason

Escondido, CA

#117 Jan 26, 2013
How much did you want to bet "I Believe too"? I've already won your bet. I still have the proof people are not "moronic when it comes to coupons" and "will make a b-line,going 85 MPH past me on the highway to get to the store at 9:30am (we open at 10) to get $10 off a $10 item." as you claim.
bob haller

Pittsburgh, PA

#118 Jan 29, 2013
Although I did use the penneys coupons, my main gripes with the new penneys go far beyond everyday low prices. Gay couples on catalogs offened me, retailers shouldnt have agendas. Rons destruction of customer service and firing long term experienced workers replacing them with low paid teenie boppers who look like they need a shower and clean clothes. getting rid of clothes for larger sizes and only for teenagers. having near no inventory, for stores and on line. getting rid of registers, make the shoppers wander around looking for associates or trampse all over the store to find a register. ron is a idiot, he deserves to be fired before the chain is liquidated for the real estate value. Now ron is demanding suppliers inflate retail prices of merchandise to try to make JCPs everyday low prices look better..... Geez the barely decorated the stores for the holidays. I feel bad for the workers after having worked for a company who finally closed in 1984. Morale must be terrible.....
GeorgeMason

Escondido, CA

#119 Jan 31, 2013
Just this week JCPenney now letting go another estimated 1000 employees, all of the receptionists will be gone March 10 to be replaced by "fresh out of school" lower paid stylists.
bob haller

Pittsburgh, PA

#120 Jan 31, 2013
GeorgeMason wrote:
Just this week JCPenney now letting go another estimated 1000 employees, all of the receptionists will be gone March 10 to be replaced by "fresh out of school" lower paid stylists.
the 400 mini penneys stores all closing nationwide, in addition 350 to 400 other penneys stores. Ron will happily sell off the real estate to continue his over paid salary.

By the time ron is done wrecking the company it will be a fraction of its original size.......

how sad for the employees
JCP St Louis

Saint Louis, MO

#121 Feb 3, 2013
Mr. Haller,
Get a life!

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