Cable and Internet service providers ...

Cable and Internet service providers offer the worst customer service

There are 5 comments on the TechSpot story from Aug 21, 2013, titled Cable and Internet service providers offer the worst customer service. In it, TechSpot reports that:

Cable television providers and Internet service providers are among the worst around with regard to customer service.

Join the discussion below, or Read more at TechSpot.

baja7475

United States

#1 Aug 22, 2013
I disagree! The medical industry's customer service is way worse, especially scheduling and billing depts.

Since: Oct 13

Buffalo, NY

#2 Oct 1, 2013
You are right. The situation is right for most of the cable and internet service providers. Since 2008 I have been using an internet connection, the one with a lots of trouble. The internet was very slow and the net connection goes off regularly. I am fed up with this and used to call their customer service. No one cares to show up. At last I changed my connection to wireless broadband from http://www.terago.ca/wireless-broadband-servi... . Now its really cool. The bandwidth is high and I never had to call their service too.
Joe

Torrance, CA

#3 Oct 25, 2013
That is true, some time customer service is the worst possible. Instead they solve the issue they usually end up pissing off more.
Joe

Torrance, CA

#4 Oct 25, 2013
By the way, i came across this page by Google. List of reputed wireless internet providers in US with Good customer feed back.

http://www.eproguide.com/top-10-wireless-inte...
TheLoneCsr

East Brunswick, NJ

#5 May 5, 2014
As a CSR, I have a few pointers for folks.

1-Don't act like a jerk, you attract more flies with honey than vinegar. Treat people the way YOU want to be treated!
2-Don't expect a miracle, CSR's have limits and if you ask for a supervisor don't expect immediate results. Most CSR's have the same limits as Supervisors these days. Most call centers have 1 supervisor handling a 100 reps, so chances are you won't speak to a supervisor immediately.
3-Most times you won't get a ton of savings, if you save $20.00 a month, that's an average amount.
4-If you go in expecting to save $100.00 and keep the same level of services, you are going to be disappointed. It just doesn't work that way, nor will it ever. And don't take it out on the CSR. They have nothing to do with it!
5-Do not expect to get "new customer" deals if you have had services already. "New Customer" means just that. Is it fair? No, but all cable companies work the same way. Do not be surprised that the couple that just moved in down the block has a better deal than you, They are probably "New Customers".
6-Lastly, Don't curse or talk down to the CSR, they are just people working hard every day to make a buck, just like you. They don't own the company or make the rules. They just follow them so they can keep a job in these tough economic times. They are not out to rip you off or scam you. They don't take pleasure in your anger. And they don't like it when you say things like "Thank God, you speak English" or "Oh God, at least I can understand you." They don't like the fact that there are people in other countries doing a lousy job that they get blamed for. It's the company not the rep!

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