Apr 2, 2008
The Ritz-Carlton Hotel Istanbul gets top marks
“We measure outstanding behavior with various tools: Guest comment cards, feedback letters from our guests, on-the-job observations, surveys conducted by Gallup, company-wide benchmarks and post-conference reports.”
Raul Salcido: 'We measure outstanding behavior with various tools: guest comment cards, feedback letters from our guests describing their stay, on-the-job observations, surveys conducted by Gallup, company-wide ... via Turkish Daily News
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