Lowe's in Trouble

Lowe's in Trouble

There are 315 comments on the CNN story from Feb 13, 2012, titled Lowe's in Trouble. In it, CNN reports that:

Lowe's Companies Inc. is offering certain corporate office staff in Mooresville and Wilkesboro a lump sum severance payment and other benefits to end their employment with the company through a "voluntary separation program" . "The majority of employees in Wilkesboro and Mooresville are eligible.

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partofthesolutio n

United States

#314 Feb 11, 2013
2ManyLosersHere wrote:
<quoted text>
altho sos is only one of the "big 3" specialty sales represent only a fraction of the overall sales for lowes stores and the loss or decline of sos sales is NOT going to make or break a billion dollar co. one way or the other. get real.
You have to be more specific when you say fraction... In my store SOS was almost 1/5 of my total sales, 1/10 for the market. If your store, market, region, or the company lost 10% of its sales, where would we be? 10% of the approx 50 billion the company did is obviously 5 billion, chump change, right?
Now, talk about specialty sales in general, about 20% of the totals in my region.
With a lose in these areas, they might take away commissions and spiffs, oh wait, they already did that.
Dave D NH

Amherst, NH

#315 Feb 11, 2013
You have to understand where Lowes is coming from. They have to meet investors expectations ( bottom line ). Poor results mean lower stock prices. Bad for investors. Lowes does not want to take care of longtime employees, your just a number. New people, no knowledge, no experience are making more than some who have been there for yrs.
That is where Lowes will fail !!! Again it comes down to bottom line numbers. I'm a contractor in NH, and do buy at Lowes, only when I have to. Young people with no experience or knowledge. If you have a question, they probably couldn't answer it. I go elsewhere for experienced employees with questions. They need to hire qualified and knowledgeable people, and pay them respectively. Happy customers, means more business.
The sad part of what so called management (college grad smart asses) are doing is forgetting the first rule. PATRONS. You need Patrons to make business work. Patrons come first, employees second, and bottom line third. Simply put...no patrons, no bottom line. They just don't get it. Lowes is starting to see that the bottom line is not good,thus the cuts that they make.More of doing the wrong thing.

I admire the the longtime employees, who have stuck it out. They are a people person, who like their job and some do it very well. Thank You.
I cannot comment on the financial status of Lowes, because I'm not interested in companies that self destruct. I hope that if some of these employees can find better working conditions, jump on it.
My own opinion...Lowes will continue to shrink in size, and or close their doors altogether.
lobotomyaisle4

Philadelphia, PA

#316 Feb 11, 2013
not long until everyone is wearing orange aprons
nedm

Pembroke, MA

#317 Feb 13, 2013
"You have to understand where Lowes is coming from. They have to meet investors expectations ( bottom line ). Poor results mean lower stock prices. Bad for investors."

Eh. But to most major investors it is just a parking lot for the cash. Few companies want to put money in a bank as the interest rate is nearly 0%.

"I'm a contractor in NH, and do buy at Lowes, only when I have to. Young people with no experience or knowledge. If you have a question, they probably couldn't answer it. I go elsewhere for experienced employees with questions. They need to hire qualified and knowledgeable people, and pay them respectively."

You are a contractor and need advise? I think most stores can handle the basics as where products are etc. Specifics open up employees and the store to huge liabilities. If you give advice and it turns out to be wrong that can get people into lawsuits.

"Happy customers, means more business."

Considering how cheap the American consumer is that is kinda doubtful on the margin lines. People can blame walmart all they want but they decide themselves how well a company does.

"The sad part of what so called management (college grad smart asses) are doing is forgetting the first rule. PATRONS. You need Patrons to make business work. Patrons come first, employees second, and bottom line third. Simply put...no patrons, no bottom line. They just don't get it. Lowes is starting to see that the bottom line is not good,thus the cuts that they make.More of doing the wrong thing."

But you contradicted yourself. The stock is near all time highs so how are things bad again? The fact of the matter is much of the time stores can make money with little if any service. It's a diy store. Now if the stock was say at $5 then I'd say you are correct.

"I admire the the longtime employees, who have stuck it out. They are a people person, who like their job and some do it very well. Thank You."

I wouldn't admire longtime employees because frankly there is no gold at the end of the rainbow here. Other companies have higher standards.

"I hope that if some of these employees can find better working conditions, jump on it."

But you just said you admire long time employees so which is it?

"My own opinion...Lowes will continue to shrink in size, and or close their doors altogether."

Store openings are nearly flat but things aren't shrinking that much.
OhioKitchenMaker

Carbondale, PA

#318 Feb 16, 2013
Good Grief wrote:
Store employees didn't receive a pay cut. The company is no longer over compensating specialists. They are paying them a set amount forever in the form of a buyout of Spiffs and commissions in addition to a competitive salary which is much higher than a hourly associate. Home Depot and most retailers did this a long time ago. You should consider yourself lucky you have a job and if you don't think so become a customer!
Specialists are salespeople motivated by money, everybody else in Lowes just wants to collect their welfare, oops I mean paychecks for walking around and trying to stay under the radar. I would include much of senior management in this.(Zone Manager =Babysitter) It is the specialist who makes the real money for the company, and that is why there were compensated.

Quite frankly, who can justify paying anyone more than minimum wage for stocking shelves and loading customers. Seriously, pulling an order and answering the phone, greeting customers, pushing stupid MYLowes cards, THAT IS MINIMUM WAGE WORK IF I HAVE EVER SEEN IT.

The specialists are the ones that make the Lowes world go round, and over paid drones, otherwise known as CSAs should count their lucky stars that there are still some specialists left who enjoy the S&M treatment that Lowes gives them.

If there is any group, in any Lowes store that should of had their pay destroyed, they should have started with ASMs, then CSAs, and then go after the delivery drivers.

Oh and personally, I think you are an asshole to be so happy that specialists were given the shaft. Enjoy being a poor person, stupid Lowes associate.

Since: Oct 11

Location hidden

#319 Feb 16, 2013
OhioKitchenMaker wrote:
<quoted text>
Specialists are salespeople motivated by money, everybody else in Lowes just wants to collect their welfare, oops I mean paychecks for walking around and trying to stay under the radar. I would include much of senior management in this.(Zone Manager =Babysitter) It is the specialist who makes the real money for the company, and that is why there were compensated.
Quite frankly, who can justify paying anyone more than minimum wage for stocking shelves and loading customers. Seriously, pulling an order and answering the phone, greeting customers, pushing stupid MYLowes cards, THAT IS MINIMUM WAGE WORK IF I HAVE EVER SEEN IT.
The specialists are the ones that make the Lowes world go round, and over paid drones, otherwise known as CSAs should count their lucky stars that there are still some specialists left who enjoy the S&M treatment that Lowes gives them.
If there is any group, in any Lowes store that should of had their pay destroyed, they should have started with ASMs, then CSAs, and then go after the delivery drivers.
Oh and personally, I think you are an asshole to be so happy that specialists were given the shaft. Enjoy being a poor person, stupid Lowes associate.
You are one arrogant SOB-lot's of people "earn" their paycheck that are not specialists. I know specialists that walk around collecting their paycheck without doing any real work. When no customers you find them sitting on their backside playing on the computer. No customers so you might find them downstocking, with a broom or a dustrag, get carts, not on your life. They would not lower themselves to such activity, afterall, they are special "specialists". Puke!!!!! Teamwork right, wrong!!!!
GIVE IT A BREAK PACO

Schnecksville, PA

#320 Feb 17, 2013
Pedro Rodriquez wrote:
<quoted text>
You are one arrogant SOB-lot's of people "earn" their paycheck that are not specialists. I know specialists that walk around collecting their paycheck without doing any real work. When no customers you find them sitting on their backside playing on the computer. No customers so you might find them downstocking, with a broom or a dustrag, get carts, not on your life. They would not lower themselves to such activity, afterall, they are special "specialists". Puke!!!!! Teamwork right, wrong!!!!
Stop huffing the gold spray paint.
GIVE IT A BREAK PACO

Schnecksville, PA

#321 Feb 17, 2013
last call

Post Falls, ID

#322 Feb 17, 2013
Give a break please Niblock is on his way to get rid of Lowes since he is a half brother of Nardille that was in charge of Home Depot do get the connection?
nedm

Pembroke, MA

#323 Feb 17, 2013
Half brother? huh?

Since: Dec 11

Location hidden

#324 Feb 18, 2013
last call wrote:
Give a break please Niblock is on his way to get rid of Lowes since he is a half brother of Nardille that was in charge of Home Depot do get the connection?
i heard they called each other homie but half bro"s get real
Sales Specialist OPE

Huntsville, AL

#326 Jun 11, 2013
well I love being a specialist! But I love helping the customers, I love hard work, moving around the store, learning, teaching, turning a problem into a solution, and they pay me ok for that! Until some new hires went around bragging how much they get paid! Now, i do all of the above, as hard as i can, but I'm depressed that Lowe's won't adjust my pay to at least match a new hires pay. They won't lose me because of it, but I sure won't be as happy at work! Fortunately the hundreds of customers that come in to seek me out and appreciate my help, and the thousands a year that truly love the service I love to give, keep me centered and working at a company that doesn't even know it doesn't appreciate me!
DMxMD

Platte City, MO

#327 Jun 12, 2013
Sales Specialist OPE wrote:
well I love being a specialist! But I love helping the customers, I love hard work, moving around the store, learning, teaching, turning a problem into a solution, and they pay me ok for that! Until some new hires went around bragging how much they get paid! Now, i do all of the above, as hard as i can, but I'm depressed that Lowe's won't adjust my pay to at least match a new hires pay. They won't lose me because of it, but I sure won't be as happy at work! Fortunately the hundreds of customers that come in to seek me out and appreciate my help, and the thousands a year that truly love the service I love to give, keep me centered and working at a company that doesn't even know it doesn't appreciate me!
Are you sure the new hire doesn't have relevant experience that deserves a higher rate?
Contractor

Tulsa, OK

#328 Jun 12, 2013
In response to several comments, lowes has compensated many of its employees for good performance and allowed under performers to remain employees. As a business model rewarding success and eliminating under performers has been a struggle for lowes. The company has convoyed to provide hourly increases to specialists and not driven the sales mentality as strongly as it should have, also you have management employees that are on a pay matrix that assumes all department managers and asm's are equall in performance. The new pay rate advisor is an attempt at a pay for performance model that should have been in place a long time ago. Raises and pay should be based on performance and success. Current employees regardless off talent are being pushed aside by not being re-evaluated and pay rates adjusted as new hires and promotions are. Specialist pay should have been set with minimum base and commission from the beginning just as other commission based sales positions are but that was a mistake made and the correction is now in place. We shall see the results shortly.
Sales Specialist OPE

Denver, CO

#329 Jun 12, 2013
DMxMD wrote:
<quoted text>
Are you sure the new hire doesn't have relevant experience that deserves a higher rate?
No, as I was the one that had to train a few, and getting to know the others. They absolutely do not have the experience. But that is not why. The next post is an excellent summary of the problem.

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