Hyatt Key west allows credit card fra...

Hyatt Key west allows credit card fraud- BEWARE GUESTS

Posted in the Hotels Forum

robert

Columbus, OH

#1 Mar 18, 2009
A vendor working at the Hyatt Key West is scamming customers out of tens of thousands of dollars while Hyatt looks the other way. Hyatt tells all complaining customers " Hydro Thunder Key West our vendor has been here for several years with no complaints"

They tell everyone this time after time due to the fact hotel management gets a nice cash kick back for the services this man provides. Below are letters from several victims of this vendor.....

Hello Mr McCarthy

I have been reading with interest and alarm the account of your trip to Key West in 2007 to purchase a boat and the subsequent seizure etc of it whlie travelling back to your home port. It seems you were hoodwinked big time and that you were fortunate to get your money back.

The reason I write to you is to seek information on John Evans from Key West who was mentioned in the stories as being party to the scam you were affected by. To keep my story brief: basically we (six of us) were staying in the Hyatt Hotel for the last week in Jan recently and we opted to hire a boat from Old Town Tours Inc.(aka Hydro-Thunder of Key West). Although complete boat novices, we hired a Cape Craft boat for 1 hour and when they were giving us the instructions an alarm went off and we had to return to the marina where they gave us a brand new Yamaha AR230 twin engined jet propelled boat with very little instructions. After 20 mins smoke appeared everywhere and when they came out and brought us back to base they told us an engine was 'toasted'. They then informed us that we had broken off one of the rear exhaust jet nozzles and that we must have had a collision. This is a total lie and they also told the owner (John Evans) that we still had the engines running when he arrived out on a jet-ski to help us. Another total lie as we had killed the engines at first sign of smoke. To make a long story short, John Evans initally said that the damaged engine needed a new cylinder head gasket and the damage was worth $2,500. They offered to cover the labour costs and asked us to pay $820 for parts which we were still pondering over when we discovered he had charged this amount to our Visa card and then he submitted a further claim the next day against our Visa card for 9,000 for a new engine as he then said that the damage was worse than earlier feared. Of course, we disputed the charge with Visa and the account was frozen. We only had a signed contract for the first boat (Cape Craft) and not the second one. When the Hyatt hotel emailed me documents on our return home, Old Town Tours had altered the name on the contract to the AR230. We believe Visa will make a decision on whether to make these payments later this week and we are simply looking for any information on John Evans or these 2 companies to submit to Visa to help with our case. We are convinced that this is a setup and that altering the contract documents as well should help in our favour.

We Googled John Evans and his companies and it would appear that the first owner of the boat that you were scammed into buying, Robert in Ohio, has commented on most of the sites covering hotel reviews in Key West. This has sparked numerous counter-reviews and it all seems to be very trite and juvenile so these reviews won't be much of a help to us, we feel.

I apologise for troubling you with this issue but would really welcome any assistance that is possible including your comments on boat insurance in Florida which appears to be virtually non-existent.

Regards

Richard Kelly
Dublin, Ireland
robert

Columbus, OH

#2 Mar 18, 2009
ANOTHER VICTIM..........

HERE IS A POST IN TRIP ADVISOR. JOHN EVANS IS KNOWN FOR CHARGING PEOPLE FOR BOGUS FEES. THIS MAN IS TRASH AND IS A THIEF...

Jet Skiing, Key West beware!!?

Old Town Tours

KANEY1979

NottinghamNov 26, 2007

3/3 found this review helpful

I have just arrived home from a great trip to Key West, FL, but feel obliged to tell you all, at all costs avoid the jet skiing which can be found at 0 Duval Street,(Old Town Tours).

The jet skiing was fun and fast, however be warned that you may be conned in to paying for damages that you have not caused. My party of four were accused of having a collision that DEFINITELY DID NOT OCCUR. We obviously refuted the claim, however the staff were rude and ignorant, basically accusing us of lying, although they have no proof of a collision and who may have been involved. They charged $200 to a credit card of one of my party, and not even the credit card of the person riding the specific ski they found fault with. This was after telling us, one of us should 'FESS UP'. We only found out who rode that ski when later looking at photos and camera footage. There was also no communication in relation to how much would be charged. We had to challenge them for that information.

The fault, apparently, was a very small patch of flakey paint above the thick rubber bumper at a rear corner. NO SCUFF MARKS, NO DENTS AND NO CRACKS, and NO damage to any other ski. The damage could not have been caused by a collision, it was nothing more than wear and tear. This was exacerbated by the staff who began picking at it and who also rode the skis very fast themselves around the small docking area in order to dock them once we had handed them over.

There are plenty of other jet skiing locations, I suggest you try one of them.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert

Columbus, OH

#3 Mar 18, 2009
AGAIN ANOTHER VICTIM.....
Dear Dennis
My name is Kevin McCarthy I own and operate Amelia River Cruises & Charters in Fernandina Beach, Florida. In the fall of 2006 my wife and I drove to Key West to look at a few commercial tour boats that were for sale. We looked at a 45' 49 passenger U.S. Coast Guard Inspected vessel that was chained to the dock at the Ocean Key House Resort. The asking price was $110,000 the broker informed me that there were outstanding dock fees and that is why the vessel had been chained to the dock. I expressed an interest and told the broker that I would make an offer in a week or so. Two days latter the broker called to inform me that the vessel was to be auction off the very next morning at the Ocean Key House Resort and that the hotel had taken possession of the vessel for the delinquent dock fees and the starting bid would be $61,000. The next morning I called the Resort and spoke with the manager Mr. Steve Boswell I asked him if in fact the vessel was to be auctioned off that morning his response was yes and then he handed the phone to his attorney Allen Eckstein. I asked Mr. Eckstein if the Resort now owned the vessel and if there were any other outstanding leans on the vessel. Mr. Eckstein told me that the Resort did now own the vessel and that there were no other outstanding leans. I them called the broker to ask if he could attend the auction on my behalf, I authorized him to bid up to $71,000 plus a 10% broker fee for him. At 10:15 that morning I received a call form the broker that the boat was mine for $71,000. I received a bill of sale from attorney Eckstein and took possession of the vessel. After a month in dry dock and with about $20,000 in repairs my wife and I were sailing our new tour boat from Marathon Key north to Amelia Island Florida. We stopped in Miami that first night and I received a phone call From Mr. Robert Krutko, Robert explained to me that I did not own the vessel and that it had been stolen from him. I then called Attorney Eckstein he assured me that the vessel was in fact mine and the everything had been done lawfully, My next call was to a Maritime Attorney in Miami I explained my situation to him,
his first question to me was did the Resort arrest the vessel and was there a U.S. Marshal at the auction my answer was no. The Attorney then told me that I in fact could not own the vessel and that the transaction in his opinion was not done poperly. By this time we were on our way to Ft. Lauderdale and I had made arraignments to stop at First Performance Marina for some engine repair. Just as we were pulling in to the marina we were boarded by the U.S.Coast Guard and then the Broward County Sheriffs Department they looked at my bill of sale they both told me that the bill of sale was not worth the paper it was written on. I then made arraignments with the marina to leave the boat there and we returned to north Florida that was the last time I saw the boat and I was out $91,000. I then hired an attorney in Jacksonville and after about a month of haggling the resort did return my purchase price of $71,000 and the broker did return his 10% fee.
I am out at lest $20,000 and the hole ordeal has been a nightmare. I am convinced that the Ocean Key House Resort ,Mr.Steve Boswell, Attorney Allen Eckstein and Mr. John Evens the young man that hot-wired and then removed the vessel from Cudjoe Bay and returned it back to the resort all participated in the Grand theft of this vessel. I am also convinced that had the Monroe County Sheriff's Department the F.W.C and the States Attorney's office in Key West had done there jobs I would not have had to endure this nightmare. Mr. Krutko and I do not have the financial were with all to go after this type of injustice and I am very disappointed in the way this has been handled by those governmental organization that are sworn to up hold the laws in this state.
Sincerely
Kevin McCarthy
robert

Columbus, OH

#4 Mar 18, 2009
wow and more are coming in...

and the hyatt supports this man
Tasha

Goldsboro, NC

#5 Jul 21, 2010
We just got back from Key West and are also being charged not only for bogus damage but we're lucky that we got back to shore. We rented what was supposed to be a four-person Seadoo sport boat (basically a small 150 hp jet ski with a hull like a boat and four seats). All four of us were present when signing up. We are experienced boaters. We are adults and were not drinking and were operating the craft in a conservative manner, exactly where the staff suggested we go, just around the point from the marina. It was windy and we noticed the 3-4 foot seas just in time to turn around and catch a wave that filled the craft with water. Turns out that Seadoo is not designed for four adults, especially in 15-20 knot winds. Because we were overloaded and full of water, we had to be towed back to shore. We were immediately informed by the "owner" that we owed $900. Our card was charged immediately with no documentation as to the damage. We are working with the credit card company and (if necessary) an attorney to resolve the charge.
July

Port-au-prince, Haiti

#6 Jun 18, 2012
Hi Tasha,

What is the end of this story ?
We add almost the same issue with is company in Key West charging my credit card without notice and documentation for $7000 !

I would appreciate to know what was the result of your claim...
July
Tasha wrote:
We just got back from Key West and are also being charged not only for bogus damage but we're lucky that we got back to shore. We rented what was supposed to be a four-person Seadoo sport boat (basically a small 150 hp jet ski with a hull like a boat and four seats). All four of us were present when signing up. We are experienced boaters. We are adults and were not drinking and were operating the craft in a conservative manner, exactly where the staff suggested we go, just around the point from the marina. It was windy and we noticed the 3-4 foot seas just in time to turn around and catch a wave that filled the craft with water. Turns out that Seadoo is not designed for four adults, especially in 15-20 knot winds. Because we were overloaded and full of water, we had to be towed back to shore. We were immediately informed by the "owner" that we owed $900. Our card was charged immediately with no documentation as to the damage. We are working with the credit card company and (if necessary) an attorney to resolve the charge.
HydroThunder BBB rated F

Boynton Beach, FL

#7 Jun 27, 2012
I am a mother of one and on my first vaction with my son and fiance we had a horriable experiance with Hydro Thunder. I wish I would have looked into this company before we rented from them. I did have the same situation happen to me. We were charged for bogus damages to the vehicle we rented and the credit card used to secure the rental was charged for repairs. Im not going into specifics now because I am working with an attorney but wanted to post that this company, Hydro Thunder, has yet another complaint against them with the same circumstances. Please do yourself a favor and do not do business with this company. They have a rating of F with the Better Business Bureau. I was not armed with this information before I did business with them and just hope to save someone else the headache of dealing with them. Have a great trip to Key West it is a wonderful place, just don't rent from Hydro Thunder

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