Regis hair salon Edmonton south common

Regis hair salon Edmonton south common

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bad bad hair salon

Calgary, Canada

#1 Jul 11, 2006
i went to this salon and they ruined my hair i wanted a blonde color and the stylist (crystal) said she would lighten my roots and put a color through my hair. Half way through the process she started panicing and said the color wouldnt lift. she said she could color it brown or put in full foils to break it up for an extra $90-100. she sent me home with a plastic cap on my head and conditioner in my hair. after i got home and washed my hair out i saw it was bright neon red/orange on the roots. i went back to the salon the next day and spoke to the manager who said she had to speak to her (crystal) to get her side of the story. she called me later that day to say that crystal under charged me for the service ( i paid $90 the first day) and that crystal said she had told me before we started my hair color that i wouldnt be able to get what i had asked for (blonde hair) because my hair had been colored before and you cant put a color on a color.( my hair is blonde i wanted it lighter blonde for the summer) I was never told i couldnt get what i wanted until she found out the color wouldnt lift.. half way throught the process.. the manager then told me over the phone and i quote " if you want a bleached out barbie, hoe, bar look then you came to the wrong place" i am so fusterated and upset!! i was crying at the salon! it is awful and the manger is very rude! this is a horrible salon and i have had a more than awful experience
Margie of Granbury TX

Fort Worth, TX

#2 Jul 21, 2006
Well, one bad apple doesn't always spoil the whole bunch. My Regis stylist, Ginger, of the Hulen Mall, Fort Worth, TX is the greatest! I don't trust my hair to anyone else. She always listens to me about what style I want to try. She explains any reasons why I'm having problems and often suggests products which will help give my hair body and shine. Her honesty and friendliness make me trust her completely. It's very important to build a relationship with a stylist before you try something drastic; change can be scary, but in the right hands, you can feel confident that the look you get will be great. So, don't dis the whole chain because you read about this lady's bad hair day. OK?
sheri in Ontario

Thunder Bay, Canada

#3 Jul 25, 2006
Ahhhhh Regis Salon hits again! I got an alright cut nothing to great tho. But the after service stinks!! They did not have the same product available for me to buy that they used the day they did my hair and the stylist said here you can buy this brand it's the same and if you dont like it return it. Well I didn't like it and only wanted to exchange it. Well I guess I threw out the receipt with the stupid bag and therefore they would not exchange it. I told her I would go to my bank and get a detailed statement showing the transaction since I paid with my bank card but nope not good enough for them. Holy cow all I wanted to do was exchange it. Not like I could have bought their products in any other store in my city for crying out loud! After spending $118.00 it's hard to believe that's how they treat you!
Onesmartcookie

Sherwood Park, Canada

#4 Sep 2, 2006
Poor Customer Service! Firstly, no hair stylist should talk to you like that. Ie, Bleached out barbie, etc. Secondly, I'm disgusted that a Manager talked to you like that too! If it were me I'd be talking to their Head Office and the Better Buisness Bureau who could act on your behalf. Its simply non acceptable. There are so many salons and stylists out there that if they want to keep customers then they should try treating them with respect~! Don't feel that because they have a degree that they should treat you any less then a human being. I hope you find someone who you like to do your hair...
stylist014

Edmonton, Canada

#5 Sep 12, 2006
i agree, you should never let a stylist talk to you like that. and they don't have a degree, they have 9 months of training. by the way, i'm a hairstylist! i would absolutely never talk to a client like that and the reason your blonde hair didn't lift is because you can't lighten previously-coloured hair without doing either a colour-cleanse first or by using bleach. the stylist should have used a hi-lift colour on your roots (natural hair), and if you didnt have roots then she should've done an oil bleach (a.k.a on-scalp bleach) or a full head of bleach foils. if you need any recommendation on better stylist i have lots of friends in the industry (and there's also myself, but i'm doing this to help you- not get business for myself) who i can recommend. my email is [email protected] hope i can help!!
XYZ

Bronx, NY

#6 Sep 14, 2006
I got my hair straightened (supposed to last for 3 months) by supposedly their best person at the salon (Lydia) in Stamford CT. Its wavy after the very first wash after 3 days!! I called up Lydia who had no idea on what should be done. She has agreed to look at me in a few days, let see!! I had heard so much about them :(
Betty

Denver, CO

#7 Oct 7, 2006
Yeah this place is horrible, I might as well get my own box dye and dye my hair.
Oh and about the quote "if you want a bleached out barbie, hoe, bar look then you came to the wrong place"
so was Marilyn Monroe a "bleached out barbie, hoe, bar look"?
renee uk

Thane, India

#8 Oct 15, 2006
I started a new salon and employed a stylist who has turned out to be awful. Now 6 months on I have finally seen the light and let her go. My big problem is she has lost me so many clients and given me a bad name what can I do to attract these people back? I feel so let down.
sean

Medicine Hat, Canada

#9 Nov 2, 2006
Can everybody pass the word around about www.wheresmystylist.com

Hopefully everyone will find this site useful, we are looking for stylists to post a profile and salons to post their info as well.

Take care
Sean
Maggie

Edmonton, Canada

#10 Nov 10, 2006
I guess there's always two sides to a story. Crystal has been my hairstylist for almost 10 years and I wouldn't trust my hair to anyone else. Before Crystal, I too, cried at almost every hair visit I had. My boyfriend refused to go to the salon with me because he didn't like to see me cry. She's great at what she does and although I'm sure you were frustrated, you should consider telling all the details of an event if you're goint to publicly bash someone on the internet!! Maybe it's better that you go see someone else to do your hair. I have had people ask me millions of times where I get my hair done and Crystal always goes beyond my expectations! She never lets me leave the salon until I feel like a million bucks! Luckily enough, she's always willing to take me in, last minute most of the time. She knows what I like, what shampoos work best for me and how my hair looks best and i love her for it. I was a bridesmaid this past summer and Crystal helped me fix what the stylist that my friend goes to did to my hair, even though she absolutely didn't have to. I'm also leaving Crystal in charge of my hair on my wedding day - I wouldn't dare go to anyone else. Once again, Crystal is a phenomenal stylist and anyone who gets their hair done with her should be grateful they found her...

PS - Didn't you come into the salon with a bad dye job to begin with??
Kim

Edmonton, Canada

#11 Nov 16, 2006
I find it amazing that people hear what they want when they ae angry. I have been going to Regis for about 2 years(crystal) is my stylist. I have never heard anybody in the salon speak to anyone the way that client says the manager spoke to her. Crystal is amazing at her job..I have had my hair colored at least 8 times all different colors and have never been disappointed. Don't let one persons bad experience discourage your visit to Crystal, She is FANTASTIC.
Beate

Halle, Germany

#12 Dec 2, 2006
Hi to everybody out there;I found this site by mistake looking for a Hair Salon to buy! Im really shocked to hear about the absolutely most terrible mistakes that a stylist can make!!Wow,here in Germany its not possible to ruin hair like that.We are going to school for 3 years to learn this profession.I have been doing the job for 27 years now and would like to move to Canada and maybe you could help me find the right location to work at a Salon,or open up my own,or rent a chair or doing buisiness in my own house?? If you have any questions about hair please feel free to ask me,I think with my expierience I could help some of you!
mellissa

Canada

#13 Dec 24, 2006
hi everyone.. i know crystal from working with her through 2 differnt jobs i am amased to hear wht some of you have to say is just down right rude and you need to realize that your hair is not your life its fixable and easy to get over.. i myself am a hairstylist and crystal rocks..she is very experienced you.. you need to go into a salon and know what you want and a hairstylist can give you guidance as to what they think. were not miracle workers..were hairstylists.. get a life and stop bad mouthing people on the interent.. for those of you who love crystal.. right on...i dare you to tell her to her face what you have all said on here.. thats right its not nice.. give it up.. how old are you?
Mia

Canada

#14 Jan 10, 2007
I also Had my hair ruined at a regis salon I went to get my roots touched up and My hilights brightend up my stylest said no problem well my root were not lighting and my hair started to break off she sent me home with orange roots and told me to use purple shampoo i went back in a week to get it fixed and she charged me an extra 20$ she said it was for all the extra work she had to do HER MISTAKE I ended up paying 250$ total and my hair still looked thke crap!!!!
Amber Stylist in Texas

Fort Worth, TX

#15 Jan 14, 2007
So.... I am a hair stylist and all these things you are experiencing are things that happen.... The more things you have done to your hair the harder it is for a stylist to change your hair. We are taught different things to counter act some bad occurances while doing a process, but sometimes the outcome can be unpredictable. Also, clients sometimes lie to their stylist about previous services they have conducted on their hair... I don't know why, because its not like the stylist will look down on them or whatever, but it is so important to let your stylist know everything that has been done to your hair within the past 4-5 years!!!! For instance, if you have your hair highlighted with bleach and you get tired of it and go in to get it colored then you get tired of that 6 months later and want more highlights, the previous bleach from your first highlights are still there!!! Just because you put color over them does not mean that they disappeared! If your stylist puts bleach over previous bleached hair your hair can and probably will break off. Also Box Colors (grocery store bought dye kits)are terrible for your hair and proffessional color can have an undetectable outcome because the box colors contain metallic salt. P.S. Not all stylist at REGIS suck! Each stylist is independent.... Just because one stylist is dumb, uneducated, or just plain ignorant doesnt mean that Regis Salon knew she was going to suck when they hired her.
JayPaul

AOL

#16 Feb 1, 2007
o h hell no !!!! i would have been like ok,, hung up and called the cops and gone and gottten myt money ,, screw that ,, i work in a salon ,, and i tell people if something can or cannot be dione right off the bat ,, but sadly there are people who prey on people and just see dollars signs ,, your hair probably could have been fixed to a nice compromise,,, or at least start the process,, crystal is truly a unprofessional beatch !
david

Hebburn, UK

#17 Feb 6, 2007
hey sometimes is happens... i have my hair bleached every now and again to make it lighter... im ginger right now and thats after 4 bleaching sessions... my hair stylist isnt charging me for any of it as she doesnt understand how my hair can possibly be retaining its colour... ive barely lost 1 shade lol... lets see how it goes this afternoon, youve just got to find someone good and stick to them. ive had bad and i mean cutting my HEAD bad people... and i dont slag them off online or in person.
steven

Saint Albert, Canada

#18 Feb 8, 2007
bad bad hair salon wrote:
i went to this salon and they ruined my hair i wanted a blonde color and the stylist (crystal) said she would lighten my roots and put a color through my hair. Half way through the process she started panicing and said the color wouldnt lift. she said she could color it brown or put in full foils to break it up for an extra $90-100. she sent me home with a plastic cap on my head and conditioner in my hair. after i got home and washed my hair out i saw it was bright neon red/orange on the roots. i went back to the salon the next day and spoke to the manager who said she had to speak to her (crystal) to get her side of the story. she called me later that day to say that crystal under charged me for the service ( i paid $90 the first day) and that crystal said she had told me before we started my hair color that i wouldnt be able to get what i had asked for (blonde hair) because my hair had been colored before and you cant put a color on a color.( my hair is blonde i wanted it lighter blonde for the summer) I was never told i couldnt get what i wanted until she found out the color wouldnt lift.. half way throught the process.. the manager then told me over the phone and i quote " if you want a bleached out barbie, hoe, bar look then you came to the wrong place" i am so fusterated and upset!! i was crying at the salon! it is awful and the manger is very rude! this is a horrible salon and i have had a more than awful experience
Some people have shit hair and there nothing that can be done at least she tried her best and one bad dye job dosnt mean the end of the world maybe you should try being a brunette to you hair heals and go blonde when the season asks for it
L L of North Carolina

Fayetteville, NC

#19 Feb 12, 2007
At Lumberton Biggs Park Mall the stylists were wonderful. It is the lack of professional management at this salon. She hacks the life out of the girls after about 3 months, (Her time frame for getting rid of a stylist). She is not only hurting the new stylist, for they are new, young and know all the latest hair styles and colors, but she is smothering the life out of the business. At this time there are 8 stations at this salon and only 1 set of license, (which is her's) and 1 working permit. It is not fair to the 9 stylist that have had to give up their jobs and she continues to keep her job. To me something is wrong with this picture.
anon

Thunder Bay, Canada

#20 Feb 22, 2007
sheri in Ontario wrote:
Ahhhhh Regis Salon hits again! I got an alright cut nothing to great tho. But the after service stinks!! They did not have the same product available for me to buy that they used the day they did my hair and the stylist said here you can buy this brand it's the same and if you dont like it return it. Well I didn't like it and only wanted to exchange it. Well I guess I threw out the receipt with the stupid bag and therefore they would not exchange it. I told her I would go to my bank and get a detailed statement showing the transaction since I paid with my bank card but nope not good enough for them. Holy cow all I wanted to do was exchange it. Not like I could have bought their products in any other store in my city for crying out loud! After spending $118.00 it's hard to believe that's how they treat you!
Hi Sheri
I am an employee at Regis in Thunder Bay Ontario. I am really sorry to hear you had a not too pleasent experience at our store. However when we do sell product the reason why we reqiure a receipt is due to the fact that we have a few other salons in our city who are owned by the regis corp. being mastercuts, and beauty express. Sometimes we use the same price tags in the salons and mastercuts or beauty express price tags will have "regis" on the bottom, and a lot of people will try to return a product that was bought at their store (being master cuts or beauty express)..to our store. Also sometimes what happens is when we have the buy one get one 50% off, people will buy 2 items and try to return one for a full refund (which we dont do anyway, we only do exchange) when they had only payed half price. BUT, in your defense....I myself have talked to our regional manager about this type of situation...because I know you are not alone on this ...I asked her how we can help our customers better if they dont have the receipt, and there is a way.....Now what we can do is, if you know what day or week you purcased the item and who you bought it from (or described ther employee), we can pull that info up on our system under our employees name. But other than that, we do need a certain number off our recipts to do exchanges unfortunately.
I hope you will come back, and we are truly sorry about your experience at our store.
Sincerely,
Regis employee

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