Alan White Furniture
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Melissa

Elizabeth, NJ

#1 Dec 26, 2006
I've seen an Alan White Sectional sofa i really like at Macy's. It's called Christal. Before I buy it, can anyone tell me anything about the quality of Alan White furniture?? Any info would be most appreciated!
John

Winston Salem, NC

#3 Jan 1, 2007
You can go to the company web site and see if you can locate something about quality there. Also, you can obtain a check list about quality upholstery and ask the retail sales person. Better sofas are either eight way hand-tied or have a no sag construction. Ask what the frame is made of and also look at the tailoring of the sofa. Think of it in terms of a garment. Does the seams match, does the pattern flow in a continuous match. Feel around the sofa to see if you can feel the wood frame. Better upholstery has padding to cover the frame and that helps keep the fabric from wearing on the back side of the fabric. Also look at the cushions. Are the resilient and full looking. Do they bounce back after sitting on them? A better cushion will help the longevity of the actual sofa both in comfort and wear.

If you cannot get answers from this dealer, go to the Alan White web site and see if you can find another dealer to obtain this information.
nnm76

Utica, MI

#4 Jan 1, 2007
Do you know the website address for Alan White? I can not find it. THANKS
John

Winston Salem, NC

#5 Jan 1, 2007
No e-mail but I did find a phone number bit TOPIX will not let me post it. Their factory is located in Stamps, AR.
Ruth

Johnston, IA

#6 Jan 4, 2007
I too, went sofa shopping and found sofa by Alan White and was wondering the same thing. In these days, if a company doesn't have email or a web site should we buy from them?
BigK

Memphis, TN

#7 Jan 6, 2007
Ruth wrote:
I too, went sofa shopping and found sofa by Alan White and was wondering the same thing. In these days, if a company doesn't have email or a web site should we buy from them?
I purchased an Alan White Sofa through Haverty's and it was special order. When it arrived the frame was rocking, legs were uneven, the firmness of the cushions were inconsistant, and the color in the faric that I chose was varied in color and texture, oh and the padding was inconsistant on both arms. I sent it back and another was ordered. The new sofa arrived 7 weeks later and was worse than the first. I sent it back too and got a refund. The same thing happend to my mother-in-law. She had to exchange hers. Hope this helps. I would not purchase any of their furniture again!
John

Winston Salem, NC

#8 Jan 7, 2007
Good to know. Experience is always the best teacher. What did the store say when you returned it?
jennifer

Las Vegas, NV

#9 Jan 8, 2007
I have an alan white sofa, I special ordered it through Home place in fl. After I received the couch they discontinued special orders so i was not able to get the love seat. But the sofa was beautiful the cusions have to be fluffed often. Now I am recently married and am looking for a secional something that is big enough for 2 people to relax. my advice for buying a sofa lay down on it, and find one you can take back pillows off. I love my sofa but its not a sofa for relaxing and watching tv for hours. good luck
AKF

Winston Salem, NC

#10 Jan 8, 2007
Excellent advice. Purchasing a sofa or any seating is like trying on a pair of shoes. Comfort is a personal preference and without trying something and understanding where and how it is going to be used, you can make a serious mistake.
Michele

Covington, LA

#11 Jan 14, 2007
Melissa wrote:
I've seen an Alan White Sectional sofa i really like at Macy's. It's called Christal. Before I buy it, can anyone tell me anything about the quality of Alan White furniture?? Any info would be most appreciated!
I purchased nearly $8000 dollars worth of special order Alan White "Summer Sky" and "Cottage Lane" furniture in July '06. Havertys,the showroom I purchased from, has been very responsive in trying to rectify all of the poor quality and shoddy workmanship in the multiple deliveries. The original order delivery had three different styles of legs on the upholstered furniture, crooked stripes on three of the five striped pieces, broken legs, missing leg pads, strings and spots everywhere!! It has become my "purchase from hell." As of this date, we have had more than ten delivery/service calls and it still is not worth keeping. However, they do get you with their classic styling and the excellent quality of the samples on the showroom floor. It just goes to show you that they are capable of making quality furniture they just don't do it for the end consumer.
Mac

Winston Salem, NC

#12 Jan 16, 2007
Don't worry about Alan White any more. It was just announced that they are closing their doors.
beth

AOL

#13 Jan 16, 2007
Melissa wrote:
I've seen an Alan White Sectional sofa i really like at Macy's. It's called Christal. Before I buy it, can anyone tell me anything about the quality of Alan White furniture?? Any info would be most appreciated!
Melissa, The Alan White furniture company just went out of business. They were a lower end opening price point and pretty decent quality for the price. Not a long lasting product (about 3 or 4 yrs max for the cushions) but an okay hardwood frame doweled screwed and glued.
marc

Naples, FL

#15 Jan 17, 2007
Hello,I work for Havertys and I could see the writing on the wall with the quality and errors they were making on special orders.They must have had a cash problem and seemed to be buying time to see if they can salvage the company.I have had many satisfied customers of in stock merchandise but they couldn't get those special orders right.Sorry for all the nice people I use to call and now out of work.
kim

Woodstock, GA

#16 Jan 23, 2007
We ordered Alan White furniture from Macy's the first week of December and we just found out AW went out of business. Is there anything we can do? We plan to go to Macys and get our money back, but does anyone offer any other suggestions?
DEBBIE

AOL

#17 Jan 24, 2007
WE HAVE HAD AW COUCH & CHAIR FOR A LITTLE OVER A YEAR WHEN THE FABRIC STARTED TO BREAK CREATING SMALL HOLES ON THE CUSHIONS. ALSO STITCHING ON THE FRAME WAS COMING UNDONE. ALSO HEARD THEY ARE OUT OF BUSINESS. HOPEFULLY GETTING NEW FURNITURE FROM THE STORE WE PURCHAED IT FROM.
Do not buy

Mill Neck, NY

#18 Jan 25, 2007
Melissa wrote:
I've seen an Alan White Sectional sofa i really like at Macy's. It's called Christal. Before I buy it, can anyone tell me anything about the quality of Alan White furniture?? Any info would be most appreciated!
Got a set two years ago and does not wear right. Had to have the store replace it twice now they have allowed us to pick out a new set of a diffrent brand,
KeithF north carolina

Columbia, SC

#19 Jan 25, 2007
Alan White just got sold to a firm out of canada
JPK

Winston Salem, NC

#20 Jan 25, 2007
Buy cheap furniture, you get cheap furniture.
jmr

Van Buren, AR

#21 Jan 26, 2007
I have an alan white sofa I love mine and in fact lookin for another one for a new home we are building . They have a solid oak frame and are one of the best sofas you can buy, next would be a mayo and there manufactored in texas.
John

Winston Salem, NC

#22 Jan 26, 2007
Sklar Pepplar has agreed to purchase Alan White. They are a Canadian manufacturer.

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