Rolf Benz "quality"

Zagreb, Croatia

#1 Mar 20, 2013
I bought Rolf Benz armchair 577 one year ago and after 9 months discover small hole. I sent to local distributor complain and after 2 months got an answer, where they claim that this hole is actually hair follicles!??
I decide to sent directly letter to the Rolf benz in Germany and after more than 2 weeks still no answer from them. So I am wondering how they can present them self as a producer of top quality furniture, when they are not able to send an answer in due time?

I don't how to post picture and their letter so that you can see what I am talking about.

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