Shoppers steer away from Shaw's
The near-vacant parking lot for Shaw's on Pilgrim Hill Road in Plymouth mirrored that of other area store locations.
Join the discussion below, or Read more at Boston.com.
#1 Jan 25, 2013
Shaw's had a nearly 150 year tradition of integrity, quality and innovation, and Supervalu (and before that, Albertsons) flushed it away in just under a decade.
Since: May 07
#2 Jan 26, 2013
Is there a reason we needed a new thread on this,maybe other companies are just better,just a question.
#3 Jun 20, 2013
These supermarket chains and corporations simply don't get it. "The supermarket" or "The neighborhood grocery store" are a thing of the past. The concept AND mindset that come with them are anachronisms from the 1960s.
They nailed it with regional supermarkets. Even the regional supermarket chain can struggle. We have one small supermarket/grocery store in the area that simply has found it's niche. The bigger chains have much more trouble finding that.
These supermarket corporations like SuperValu have got to realize they are in direct competion with the Walmarts, Dollar Stores and Costcos. People don't shop supermarket style like in the 1950s anymore. Most shop and travel for deals. Most customers have the learned the value of stocking up and coupons ie the sale purchases last people alot longer. People have also become addicted to sales and coupons ie lowER PRICE.
Customer Service is critical. Excellent customer service is great if you can get it but if you botch basic customer service you are done. Many SuperValu owned stores don't get customer service at all. Their employees are miserable, you can tell they hate their job. They don't care. They are openly hostile with customers. They look at the customer as the enemy. PART of that is the way management treats them. Pay low they get LOW quality employees AND management. Customer service training is pretty simple don't argue with the customer, call management when needed and simply be nice just like the bouncer instructions from the movie Road House. They can't even manage this.
Hate to say it but many of these supermarkets rely on food stamp customers which gouges the customer but limits the business. Without a food stamp program half of these supermarkets would be gone. Save A Lot used to be a good CHEAP chain but the last several years they have struggled to match the competition. But that comes with taking the customer for granted.
Buh bye supermarket chains like SuperValu. The 1950s are long gone. I don't even care if they consider themselves a 'discount' chain. If the under deliver under cutting the competion they are done.
Oh well, cry cry , sniff sniff.
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