Audit: Utilities need to improve customer service

There are 2 comments on the Canadian Business Magazine story from Sep 16, 2011, titled Audit: Utilities need to improve customer service. In it, Canadian Business Magazine reports that:

An audit has found deteriorating customer service at the state's two largest utilities in recent years and recommends changes for improvements.

Join the discussion below, or Read more at Canadian Business Magazine.

Shane

Acton, Canada

#1 Sep 18, 2011
Lyla Burns

Salt Lake City, UT

#2 Jun 19, 2012
Audits can be so beneficial. I think it's great that they have caught that the customer service is lacking. CS can really make or break a company. We had recycling audits last month and we realized we were doing it all wrong. http://sustainablejobsite.com Luckily things are fixed and we are now recycling properly!

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