Audit: Utilities need to improve customer service
Sep 16, 2011 | Posted by: roboblogger | Full story: Canadian Business Magazine
An audit has found deteriorating customer service at the state's two largest utilities in recent years and recommends changes for improvements.
Audits can be so beneficial. I think it's great that they have caught that the customer service is lacking. CS can really make or break a company. We had recycling audits last month and we realized we were doing it all wrong. http://sustainablejobsite.com Luckily things are fixed and we are now recycling properly!
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