IKON, RICOH: IKON Office Solutions will be purchased by Ricoh C...

IKON Office Solutions will be purchased by Ricoh Co. for $1.62 billion. Ikon, which sells and leases office machines including copiers and printers, agreed to the buyout offer from the supplier. Full Story
Copy rep

Altavista, VA

#22 Dec 9, 2008
Next Ikon rep.

I have never worked for Ikon but the stories are very prevelent in the industry about their company culture. Here are a couple Disadvantages you will encounter at Ikon
1 No leadership that cares about you and will give away products , resulting in no commision
2 Now you might only have Ricoh products to Sell, a big dissatvantage to the competition who can sell a wide array of manufactures. Remember there is no ONE manufacture who makes the best equipment from top to bottom. so you will be forced to sell what you have to sell.
3. their customer service is horrendous, billing is a nightmare and service is poor to customers that are not improtant to them.(these are all comments from former customers.
4. Just read the comments on any forum from current and former employees and they will enlighten you.
canongirl

United States

#23 Dec 12, 2008
Just a question out there for all the IKON sales representatives, who decided that the commission retention plan IKON offered wasn't worth the paper it was written on...Are you being sued?
IKON is aggressively going after sales reps who decided that Ricoh wasn't where they wanted to be.
Again, it's faulty management decisions to waste thousands and thousands of dollars. I wonder if all the administrative and service staff would be happy to know that there wasn't enough money to pay a simple cost of living increase, but there is an unlimited bank account for attorneys.
Good by IKON - glad to see you go.
Steve

UK

#24 Dec 15, 2008
I worked for Ikon for 11 years as a service engineer.They became to big for thier boots,managers walking around like headless chickens,supervisors that were a complete waste of money.I was approached by a much smaller company and left,goodbye Ikon!
Snarleyow

East Berlin, PA

#25 Jan 21, 2009
Does anyone know the date that shareholders actually received their $17.25 per share? I know an elderly gentleman who owned 10,000 shares. His broker convinced him to sell on October 31st, thus getting his money within a few days. He got $17.23 plus their commission, which was in the thousands since he pays them a percentage per trade. Seems like they ripped him off to me.
Ray

South San Francisco, CA

#26 Feb 12, 2009
Yes -- me and 5 other past IKON employees that have made the jump to sell Canon are being sued in a frivilous lawsuit. A real time waster. And IKON is encouraging people to turn in those thinking of leaving through the "refuse to Lose out Talent" promo -- which is basically a whistle blower promo.
canongirl wrote:
Just a question out there for all the IKON sales representatives, who decided that the commission retention plan IKON offered wasn't worth the paper it was written on...Are you being sued?
IKON is aggressively going after sales reps who decided that Ricoh wasn't where they wanted to be.
Again, it's faulty management decisions to waste thousands and thousands of dollars. I wonder if all the administrative and service staff would be happy to know that there wasn't enough money to pay a simple cost of living increase, but there is an unlimited bank account for attorneys.
Good by IKON - glad to see you go.
IKON Rep

United States

#27 Mar 20, 2009
There are many comments about how poorly IKON treats their employees. I'm not sure about other areas, but in the Great Plains area the reps, managers, technitians, and all other employees are excited about the merger between Ricoh and IKON. We are actually hiring 2 more sales reps, and 1 technitian because of our growth. IKON did have some issues with billing back when I started with the company many years ago, but I believe that they finally realized the importance of customer service and got the problems corrected. I used to spend 30% of my day fixing billing issues. Now, I might have one billing issue each quarter that is quickly resolved.

I'm extremely satisfied with the compensation and recognition that I receive working for IKON. We are now the company to work for, and the company customers want to do business with.
Looking at IKON as well

Thompsons Station, TN

#28 Apr 1, 2009
Potential IKON sales rep wrote:
I am being courted by IKON to sell their machines. Is it any different from selling for other office systems? I know nothing about the industry but have 20 years outside sales success. Downsizing has put me on the road for a new sales position.
Did you take the job with IKON? I am considering going to work with them to sell Doc Management/PS? Should I?
Chris - IKON PS

Boise, ID

#29 Apr 6, 2009
I've worked for IKON for 17 years and I love it. Like any company, it's only as good as the people working there. To the IKON employees commenting in a negative way on this board I say this: Work smarter, stay focused on our customers, take pride in what you do and help our company become the best it can be.
former IKON employee

Highland, MI

#30 Apr 22, 2009
IKON IMS side of business is absolutely disgusting. They promote people who are indebted to someone higher up the ladder. Conflict of interest between managers and direct report go on all the time. Nothing is done about it. HR just reports what people say to the other person instead of resolving the issue. IMS is all about pprotecting higher management and promoting people outside the company over someone inside the company. Several times, managers have been allowed to manage a relative, brother or sister. Hopefully, Ricoh will come in and clean IMS up starting at the top. It needs to be done. IMS training and developement program needs to be reevaluated. Internal Employees should be promoted based on length of time, accomplishments, skills and knowledge of the company. Promotions should not be based on how well you look and how much IAM or OM management likes you. IKON has promoted a lot of people into management that should not be there. IMS has the inability to pick reliable managers and to train them properly resulting in wasted time and money. Especially since they are promoted after having started out in the lowest position possible and worked for only a couple of months with the company. IKON IMS heavily favors promoting people who do not know anything about the conpany but might have a certain experience in a skill set that an internal employee does not. The terrible thing is that skill can be learned and often times is simple. IKON IMS often favors promoting people from the low end of the corporate chain versus someone higher up on the corporate chain.
Employee

Spring, TX

#31 Apr 28, 2009
Ricoh Customer wrote:
I am amazed. I will be going straight to Xerox. I am tired of these dealers being bought and these multinationals buying the dealers, killing jobs, not improving technology and leaving customers scratching their heads.
We were called by our local Xerox Rep and explained they have a buyout promo package for us based on being Ikon customer with Ricoh machines. We will switch, staying with the reliable name in the industry. I should have never left Xerox years ago, wasn't worth the few dollars savings with the grief we have endured and the constant service price increases, this change cost us more in the long run.
Let me get something straight, you are going to leave IKON and go to XEROX. I have worked for both companies and can tell you that IKON does care more about customers than XEROX. Most of all XEROX technicians are rude and don't know what they are doing. Xerox is still making plastic copiers.

Xerox will never be able to compete in the marketplace like Ricoh has been able to do
You must be kidding

United States

#32 Jun 23, 2009
Chris - IKON PS wrote:
I've worked for IKON for 17 years and I love it. Like any company, it's only as good as the people working there. To the IKON employees commenting in a negative way on this board I say this: Work smarter, stay focused on our customers, take pride in what you do and help our company become the best it can be.
I worked for IKON for 15 years and got tired of working smarter, harder and hitting my numbers year after year and seeing my commissions drop.
How does everyone feel now after Ricoh restructured the commission plan...hang on it's only begun.
Business practices

Eagle River, AK

#33 Sep 2, 2009
I understand IKON sometimes would offer free add-ons like EDOX or ECopy or otherwise position term leases for extensions on a customer's entire fleet of copiers without making that intent known to customers, to keep them locked in and extend theri lease terms without their knowledge, to protect against the competition, and even trained employees how to do so. Anyone know anything about that?

Since: Sep 09

United States

#34 Sep 24, 2009
If there is anyone out there who has an Ikon CPP 650 or knows about this printer please respond.There was a recall on this printer when they sold it too us and we were not told.It has been a nightmare and I can't get any help from them.I wouldn't buy another product from Ikon if they were the last supplier in the universe.
Ikon hard worker

Lawrenceville, GA

#35 Oct 20, 2009
Itís so funny reading all the posts on here by disgruntled Ikon employees first the facts Xerox most of their parts come from Japan you could check on that if you want to Ikon great to their customers and employees let me correct that the employees that work hard and donít lofe like the ones posting here I have been in the business 20yrs ups and downs we are on the ups with the merger Ikon is a great place to work and has great products also we do have American products we sell the full line of Kodak digimaster which blows Xerox doors off check out the new ex 300 /300 cpm cut sheet duplex just came out American made in Rochester NY not Japan and says American like Xerox lookout printing industry here comes RICOH/IKON
Chicken George

Lancaster, SC

#36 Nov 2, 2009
I didn't want to go to work in this business anyway but had no choice because I couldn't find a job. They play with your pay, commissions, and life constantly. It is all about mind-games here. My boss will tell us to be in the office early in the morning (7AM) to go over quotes or something and when we show up he won't be there. Instead he will be at a meeting at the regional office and just told us that to make sure we come to work. What a douche.
certain individual

Fort Worth, TX

#37 Feb 17, 2010
Employee wrote:
<quoted text>
Let me get something straight, you are going to leave IKON and go to XEROX. I have worked for both companies and can tell you that IKON does care more about customers than XEROX. Most of all XEROX technicians are rude and don't know what they are doing. Xerox is still making plastic copiers.
Xerox will never be able to compete in the marketplace like Ricoh has been able to do
I work for Xerox, and I love it. I have encountered only fun energetic, and highly professional people while working here. Including my technicians.

Also, everyday I encounter several businesses that are so upside down with their Ricoh/Ikon/Canon equipment that it has almost crippled them financially. All because of the "great" customer service they recieved.
Ricoh drone

Willimantic, CT

#38 Feb 25, 2010
Lanier was good, Ricoh is bad, IKON is Ok.
great plains service tech

Salina, KS

#39 Mar 27, 2010
IKON Rep wrote:
There are many comments about how poorly IKON treats their employees. I'm not sure about other areas, but in the Great Plains area the reps, managers, technitians, and all other employees are excited about the merger between Ricoh and IKON. We are actually hiring 2 more sales reps, and 1 technitian because of our growth. IKON did have some issues with billing back when I started with the company many years ago, but I believe that they finally realized the importance of customer service and got the problems corrected. I used to spend 30% of my day fixing billing issues. Now, I might have one billing issue each quarter that is quickly resolved.
I'm extremely satisfied with the compensation and recognition that I receive working for IKON. We are now the company to work for, and the company customers want to do business with.
If you are still with Ikon I very much doubt that you have the same comfort. Within the past 1 year there have been severl layoffs and management threating technicians to make "numbers" work or they will be terminated. I opinion is that it is a house of cards that is misleading their share holders. Stay tuned and watch.
Another opinion

Atlanta, GA

#40 Mar 29, 2010
Lanier was great to work for, Ricoh is bureaucratic and inefficient, and IKON is a complete joke. Ricoh Japan has given IKON the lead over all US domestic divisions. Huge disconnect from Japan, they have no idea how bad IKON really is managed. IT management sucks at IKON, they exist only to scale down internal staff and send application work to India. IKON doesn't give a crap about employees, turnover is a fine thing to them. Now Ricoh has become "too big to fail", and the left hand is clueless what the right hand is doing, and Japan is utterly out of touch with the debacle in the US. I loved my career at Lanier. Now the future is bleak.
IKON EMPOYEE

United States

#41 May 3, 2010
Don't believe the negative believe the postive. Billing is not horrific. I am an employee and we do care. I KNOW ONE NAME
IKON. Each one of us as employees is empowered to make the customer experience positive. Ricoh machines are much better than Canon!!

I love IKON

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