US Bank says online banking fixed aft...

US Bank says online banking fixed after power outage

There are 35 comments on the TwinCities.com story from Aug 4, 2010, titled US Bank says online banking fixed after power outage. In it, TwinCities.com reports that:

Online banking at U.S. Bank is up and running again after being interrupted by Tuesday's power outage near the state Capitol in St.

Join the discussion below, or Read more at TwinCities.com.

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JNK

Saint Paul, MN

#1 Aug 4, 2010
That's funny- it's after 2:00 p.m. and I still have no access to my online account. Maybe they should actually check their systems before saying it's fixed.
James

El Segundo, CA

#2 Aug 4, 2010
I'm confused... I live in Aurora CO and haven't been able to use my credit card since last night due to this issue. Do they only have one transaction processing center for the entire country?

That's disconcerning. I'm switching banks.
swschrad

Monroe, LA

#3 Aug 4, 2010
James wrote:
I'm confused... I live in Aurora CO and haven't been able to use my credit card since last night due to this issue. Do they only have one transaction processing center for the entire country?
That's disconcerning. I'm switching banks.
one center is common. not even the massive online retailers generally have a second hot site, as occasionally becomes apparent when issues occur at their hosting centers.

when it gets to core operational services, you start getting into redundant hot sites with live-failover and router magic. but even with airlines, where connectivity = lives, you can find every few years that one backhoe takes everything down.

to engineer this stuff correctly is not economically appealing. but it should be the norm considering the importance of moving that data now.
Of No Party

Minneapolis, MN

#4 Aug 4, 2010
Back-up computers should have been able to handle this situation. No excuse for not having a plan in place for this type of situation.
I wonder how much it was worth to be humiliated in a long line this morning at the gas station when my credit card was declined. I may have to find US Bank and ask.
annoyed

Saint Paul, MN

#5 Aug 4, 2010
it's after 3pm CST and they still have not updated transactions that happened over night - namely, deposits and withdrawls! hard to do anything when you don't know how much money you really have. >:/
rider

Marquette, MI

#6 Aug 4, 2010
don,t forget they can be sued----Bank of America settles lawsuit involving Countrywide FInancial lending practices
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Lawsuit: Bank of America Bilked Homeowners Facing Foreclosure
Washington homeowners filed a class-action lawsuit last week against Bank of America, claiming the bank has failed to use the $25 billion in government money it received last year to help struggling homeowners facing foreclosure...

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Lawyers at the Legal Aid Society of Southwest Ohio have filed a lawsuit against Bank of America, alleging it failed to follow through on promises it made to modify mortgage loans. The lawsuit was filed on behalf of 10 Ohio homeowners who participated in a federal ?borrower outreach? program in Cincinnati last October...

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PHOENIX — An Arizona man has filed a $100 million lawsuit against Bank of America. Joel Williams of Lake Havasu claims he fell behind on his mortgage and was promised a loan modification...

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P T Bull

Minneapolis, MN

#7 Aug 4, 2010
Of No Party wrote:
Back-up computers should have been able to handle this situation. No excuse for not having a plan in place for this type of situation.
I wonder how much it was worth to be humiliated in a long line this morning at the gas station when my credit card was declined. I may have to find US Bank and ask.

No doubt, they screwed the pooch on the disaster recovery plan. Probably saved a lot of money over the years by not doing the job right.
P T Bull

Minneapolis, MN

#8 Aug 4, 2010
annoyed wrote:
it's after 3pm CST and they still have not updated transactions that happened over night - namely, deposits and withdrawls! hard to do anything when you don't know how much money you really have. >:/

Maybe I am lucky that I forgot my debit card at home today. I will avoid using it for the rest of the day just to be safe.
rider

Marquette, MI

#9 Aug 4, 2010
Suing Bank of America in small claims courts for their stupid fees ...7 posts - 5 authors - Last post: Jun 4
I want to also take bank of america to small claims court for their outrageous overdraft fees. I was charged 300 dollars for less than 20 ...
www.all4jds.com/Forums/aft/13863.aspx - Cached
Quit Complaining

Saint Paul, MN

#10 Aug 4, 2010
If you are so upset about it, then CALL THE BANK AT 1-800-872-2657 AND QUIT COMPLAINING HERE! Complaining here isn't going to do anything for you! Power outages are beyond THEIR control!
Washington State

Seattle, WA

#11 Aug 4, 2010
Here in Seattle all of the US Bank Branch computers were also down, debit cards and atm were declining customer transactions, 24 hour banking in there PortLand OR. and Colorado locations were down too.
This problem didn't just effect a small region of US Banks foot print, but US Bank's net-work collapsed, all of there systems stopped working across the United States.
US Bank operating systems are out dated and need to replaced to avoid these type of situations in the future, STOP BEING CHEAP!
JNK

Saint Paul, MN

#12 Aug 4, 2010
Quit Complaining wrote:
If you are so upset about it, then CALL THE BANK AT 1-800-872-2657 AND QUIT COMPLAINING HERE! Complaining here isn't going to do anything for you! Power outages are beyond THEIR control!
Not really the point- while ouitages are beyonf their control, annoucing the issue has been fixed before that's really true IS within their control. And for the record, I did call the bank.

Since: Aug 09

Saint Paul, MN

#13 Aug 4, 2010
That's gonna cost someone their job...
Blah

Saint Paul, MN

#14 Aug 4, 2010
Just finished paying my bills online with US Bank.. Quit complaining..
Common Sense

Saint Paul, MN

#15 Aug 4, 2010
annoyed wrote:
it's after 3pm CST and they still have not updated transactions that happened over night - namely, deposits and withdrawls! hard to do anything when you don't know how much money you really have. >:/
It's called a check register. I know it's not that new technology that you kids think is all of the rage right now, but it's a pretty useful tool to know your balances IF you can do basic math or use a calculator.

It sucks that you may have to be responsible and keep track of your account on your own, but then you'd know how much money you actually have to spend on your video games and Starbucks.
Insider

Minneapolis, MN

#16 Aug 4, 2010
Common Sense wrote:
<quoted text>
It's called a check register. I know it's not that new technology that you kids think is all of the rage right now, but it's a pretty useful tool to know your balances IF you can do basic math or use a calculator.
It sucks that you may have to be responsible and keep track of your account on your own, but then you'd know how much money you actually have to spend on your video games and Starbucks.
Little known fact: Banks deduct approximately .05% of your bank balance each month if you don't request a physical check register...
Common Sense

Saint Paul, MN

#17 Aug 4, 2010
Insider wrote:
<quoted text>
Little known fact: Banks deduct approximately .05% of your bank balance each month if you don't request a physical check register...
If you can't prove it, it didn't happen.
No Whining

Saint Paul, MN

#18 Aug 4, 2010
Of No Party wrote:
Back-up computers should have been able to handle this situation. No excuse for not having a plan in place for this type of situation.
I wonder how much it was worth to be humiliated in a long line this morning at the gas station when my credit card was declined. I may have to find US Bank and ask.
Back up computers aren't any good WITHOUT power, are they?
Recovering

Tooele, UT

#19 Aug 4, 2010
We're here in Utah..and we've been dealing with this all day today...

I agree with the comments on disaster recovery / failover...US Bank should have had a disaster plan for a problem like this...come on...there's no excuse!

And Steve Dale makes a comment like this..."It's just like a computer at home—you have to reboot it."... give me a break. Anyone with any knowledge of large scale computer systems and centers knows that redundancy is a must and that a good system simply switches over to an alternative power supply and keeps going...it doesn't crash.

I'm glad my PC at home doesn't take 12 hours or more to "reboot"...even running Windows it's faster than that!
Hank from St Paul

Saint Paul, MN

#21 Aug 4, 2010
Used my US Bank debit/credit card without any problems this morning in St. Paul, Oakdale and Roseville.

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