Running a small business on Long Isla...

Running a small business on Long Island during a weak economy

There are 3 comments on the Newsday story from Nov 6, 2008, titled Running a small business on Long Island during a weak economy. In it, Newsday reports that:

At Trio Hardware & Paint in Plainview, a customer recently came to the counter with a can of spray paint and Silly Putty.

Join the discussion below, or Read more at Newsday.


Haverstraw, NY

#1 Nov 6, 2008
Customer Service

Brooklyn, NY

#3 Nov 7, 2008
Customer service will be the key. I have been shocked over and over about the poor service of so many businesses on the island. I had laminate flooring installed in my house, and the guys who put it in made a few major mistakes and then when they came back to fix those mistakes, basically blamed me...and they did not really properly fix the problems. Some time later, one of the guys moved on, started his own business and stopped by to let me know. I mentioned the problem with a few areas, and honestly, thought he'd be willing to fix the problem (I will have to cover it up with a different type of moulding, because the flooring shrinks from the wall leaving a gap in many places). The guy still blamed me (how could it be my fault? I didn't cut the flooring or install it?)

I think he's not the exception either. Now that the go-go years are over, all those businesses that wouldn't return phone calls, wouldn't guarantee their work, and basically did shoddy work, will be in very big trouble. The others, those that value their customers, will still do well.

Kansas City, MO

#4 Nov 7, 2008
What they could have done is elect John McCain.... but they didn't. Now it's time to close shop and sit at home waiting for a check from all of those 'rich people'.

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