Chevy Impala Owners File Class Action Lawsuit Against GM

Jul 5, 2011 Full story: The Car Connection 41

Do you own a 2007 or 2008 Chevrolet Impala ? Have you gone through an alarmingly high number of rear tires since you've owned the car? If so, you may want to look into a class-action lawsuit filed against General Motors that alleges the automaker knowingly ignored problems with the rear suspension spindle rods on civilian versions of the Impala.

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Rick

El Sobrante, CA

#21 Apr 18, 2014
Cadillac Joe wrote:
I to have only driven Gm products but lately very very very disappointed have a 05 Pontiac Grand Prix gtp bad rack 06 cadillac Dts now on 3 rd rack when will Gm step up and take car of the people that keep them employed but instede they could care less I have had it with Gm I currently have 4 gm's a 2000 cadillac deville a 99 Yukon Denali 05 gtp and 06 cadillac Dts all being traded in on new Toyota maybe a Kia or Hyundai at least they stand behind their product not duck and hide like Gm
I have a 2003 Impala LS which I purchased brand new in '03. Since then there have been five racks installed. Poor design, and quality is the reason these racks keep going. When they go bad, they leak fluid. On one replacement, they told me the metal arm that attaches to the suspension was about to break, and there was a loud clunk coming from the steering. If it breaks, you loose all your steering. I think a recall is in order. Having the rod that connects to the suspension break is serious. On another rack replacement, they said the hose was leaking. For the leaking hose, they said there is a new and revised hose that is available for replacement. Again, the hose that carries the fluid to the rack can also leak all the fluid out and again you can have bad steering. GM covered this problem up and refuses to knowledge there is a defect. The new and revised hose should have been replaced under recall. GM however has the customer paying for the repair since the warranty has run out.
Americo Martins

Mableton, GA

#22 Apr 22, 2014
My daughter own a 2003 Chevy Impala that I gave to her with 56000 miles( I bought it brand new). At that time I had gone through two sets of 4 tires... Since 2017 she's paid for about 16 tires (yes, no kidding).
The a/c went out twice. All the struts and shocks had to be replaced. The back lighting on the dash doesn't come on. Cranking up the car you hear a very strange noise at times.
Yesterday the dealer asked me for $1120.00 to do the rack and pinion and power steering that just went out.
This is just ridicullous.... But I can't act like it's just GM.
I own a 2008 Nissan Armada (bought brand new) and roof consoles just broke off and fell from the ceiling after parking out in the sun at work. Nissan refused to pay for crappy pastic they used and want $1228.00 to fix something that countless Armada owner are experiencing every day.
I guess accountability goes right out of the window when things happen to the little guys.
Rick

El Sobrante, CA

#23 Apr 22, 2014
Americo Martins wrote:
My daughter own a 2003 Chevy Impala that I gave to her with 56000 miles( I bought it brand new). At that time I had gone through two sets of 4 tires... Since 2017 she's paid for about 16 tires (yes, no kidding).
The a/c went out twice. All the struts and shocks had to be replaced. The back lighting on the dash doesn't come on. Cranking up the car you hear a very strange noise at times.
Yesterday the dealer asked me for $1120.00 to do the rack and pinion and power steering that just went out.
This is just ridicullous.... But I can't act like it's just GM.
I own a 2008 Nissan Armada (bought brand new) and roof consoles just broke off and fell from the ceiling after parking out in the sun at work. Nissan refused to pay for crappy pastic they used and want $1228.00 to fix something that countless Armada owner are experiencing every day.
I guess accountability goes right out of the window when things happen to the little guys.
I have been through two sets of tires in 34,000 miles on my 2003 Impala. At 48,000 miles the strut broke, and all struts had to be replaced. The strut mounting plates were also bad and were squeaking. Struts are supposed to be replaced at 50,000 miles. After that, I had worn suspension bushings, and play in the stabilizer bar. Also, it is now on it's fifth rack and pinion. They claim the tires are 65,000 mile tires, and they are worn after four years or 18,000 miles. Now they say I need new engine mounts because there is play in the mounts. The intermediate steering shaft clunks after they installed a new rack, and they say there is a new and revised steering shaft available for purchase at the customers expense. Even after removing the steering shaft to install the new rack, and pinion they say I need a replacement after it was removed and re lubed. I also own another Impala, a 2005, and it also has these same issues. On the 2005 the intake manifold gasket has been troublesome. My 2006 Ford Freestar now has 136,000 miles, and has not had a single problem-only factory recommended service. Never again will I buy a Chevy.

In 2003, I bought the top of the line Impala LS with all options and leather interior. I can't believe how crappy it is. The top of the line model should be better than this.
Americo Martins

Mableton, GA

#24 Apr 22, 2014
Same thing here, Rick! My daughter's is 2003 Impala LS with all the options. I even left out sun roof problems, head liner coming apart around sunroof, traction control comes on for no apparent reason, trunk gas lift bad....
It is so frustrating that we spend our hard earned money on something that is supposed to be dependable and reliable, to later find out we've paid the sticker price for all the headache, frustration and loss of time.
Bryon Gordon

Mountain View, CA

#25 Jun 6, 2014
2007 impala ls 3.5 list of things that went wrong in less than a year bought it with 93,000 miles on it....Starter went first, leaking antifreeze. Low oil pressure stop engine now warning light, sensor was changed and it's still doing it. Traction control light keeps coming on. Engine is making a rattling noise can't figure what it is. Some kind of clanking noise every time I make a hard right turn. heater works when it wants to AC pump leaks fluid when turned on My wife stopped for gas tried to put it in drive would not shift out of park had to get it towed sensor on the shifter. Radio is terrible I wish I would of read this first before I bought it. never again will I buy an impala.
Rick

El Sobrante, CA

#26 Jun 16, 2014
Americo Martins wrote:
Same thing here, Rick! My daughter's is 2003 Impala LS with all the options. I even left out sun roof problems, head liner coming apart around sunroof, traction control comes on for no apparent reason, trunk gas lift bad....
It is so frustrating that we spend our hard earned money on something that is supposed to be dependable and reliable, to later find out we've paid the sticker price for all the headache, frustration and loss of time.
I also had to replace both trunk gas lift supports. Both of them went bad and the trunk would not stay open. At times the trunk lid would fall on your head when you were trying to retrieve something out of the trunk, and were parked on an incline. I purchased two brand new gas lift supports on Ebay, and installed them myself. The old trunk lid supports that came from the factory were stamped,'Made in China." Also, the dealer had to replace the front sub frame at 19,000 miles when the car was 37 months old. The welds on the sub frame were defective, and cracked. The dealer said the front end bolt on frame was about to separate, and the engine and suspension were about to fall out of the car. GM knew there was a problem, and replaced the sub frame under a silent recall. My title to the car shows under the repair history a front end sub frame was replaced at 19,000 miles on my Carfax report. You should not have to replace the sub frame unless you were in an accident, and it was damaged. If I try to sell this car to a private party who looks at the Carfax, they are going to ask why the sub frame was replaced, and get suspicious. I will have to sell for less because of this issue. When I get rid of this piece of junk, the easiest way for me to get rid of it will be to go to a dealer, and trade it in and get less. I have never been in an accident with this car.

I could also just keep driving it and keep spending $$$ on repairs and steering rack and pinions until it dies. When it does die, sell it to a junk yard. When the problem was discovered with the sub frame, GM should have offered me another car. I did not buy a brand new car, and have the title clouded by a sub frame replacement because of their defect.
DJohns

Phoenix, AZ

#27 Jun 16, 2014
I have a 2011 Impala, purchased in February 2013. The trans had to be rebuilt after the first month and again twice, May and June 2014. The fan in the dashboard ticks after using the air conditioner and the ticking starts every time I unlock the door. GM said it is at thhe dearler's ddiscretion if they want to rebuild ot install a new trans. The fan is my problem. My car is still under manufacter's powertrain warranty. I have had no luck getting GM take responibilities for the faulty b uu ilding of this car.
wleaks

El Monte, CA

#28 Jul 1, 2014
Rack and pinion is badon my 2005 impala. Whats up with chevey they need to make cars with quality parts that last.
Dee

Long Beach, CA

#29 Jul 1, 2014
I have a 2011 Impala, which I purchased in February 2013 with only 49,000 and it was still under manufacter's warranty. In March 2013 the transmission had to be rebuilt and now again in May 2014 on Mother's Day as I was driving I heard a noise that sounded as if something was tearing apart. I learned that the transmission had to be rebuilt again and then again in June 2014. I contacted GM from the start of my problems in 2013 and they were unwilling to have a new transmission installed in my car back then and even now. I also complained about a whinning noise coming from the rear end of the car and was told that they could not find any problems with the suspension. The motor in the dash that runs the air conditioner makes a ticking sound after I used it and now the sound continues to come on at the unlocking of the doors, and the start of the engine. Although the noise only last a few minutes each tim it is very annoying and embarassing. I was told it was the Actuator and starting price to repair it is around $350.
Maggie y

Baltimore, MD

#30 Jul 10, 2014
I have had to replace at least 2 tires every year since I have owned my 2007 Chevy impala ss. It is apparently possible to get both the front and back end correctly alligned as one always throws the other slightly off. Definetely manufacture defect. I started having transmission issues at 90,000 miles under warranty but dealer never found a problem... it didn't do it when they drove the car... at 145,000 miles I had to buy a new rebuilt transmission... have replaced a bad oil sensor... and replaced radiator and power steering pump in June of 2013.. now I need to replace power steering rack... any info on class action lawsuit would be helpful as would any info on recalls and go footing bill to replace anything. I cannot find anywhere on this strand that tells me how to get any of that info.
prissy45

United States

#31 Sep 19, 2014
Is there a class action suit against GM for the 2005 Chevy Impala, is so how do I file a claim.
angie

Columbus, NE

#32 Oct 8, 2014
I own a 2007 impala and was driving down the highway too work and my subframe broke causing me to nearly take a semi head on!!!
Guest

Ft Mitchell, KY

#33 Oct 11, 2014
Rick wrote:
My 2003 Impala is also going through tires. The last set of tires were supposed to be 50,000 mile tires. The tires have been rotated every 5,000 miles, and alignment checked. Each time the dealer has replaced the rack and pinion steering rack they have also had to align the wheels in the front. The last set of tires was supposed to last 50,000 miles. However, the tires are worn out after putting 29,000 miles on them with rotations every 5,000 miles.
This problem and class action lawsuit applies to later Impala cars for the rear tires. GM has had a problem way before the 2007 and 2008 model year.
The new GM is operating just like the old GM did after the bankruptcy and reorganization. I also own a FORD and have had absolutely no problems.
...I to own a 2003 Impala.. I am the only owner.. It's been babied.. Garage kept!!! 126,000 miles (2014)
My dash lights came on telling me I had low tire pressure. Low oil , check engine light, abs light was on.. The traction activation was off and wasn't coming back on so the FWD wasn't working..
.New tires, fresh oil change , light reset.. Still came on..
Replaced the strut plates cuz the front end was sounding like it was falling apart..
Replaced motor mounts,
eats brakes and tires especially front end tires like crazy..
Now I think its stupid to rotate tires from front to back.. I can't see side to side.. But that's a gimmick to buy 4 new tires.. I'd rather buy 2. I can go thru one set of back tires compared to two sets on the front.. So it's not wearing evenly.. I've had it into the dealer.. And they say.. No front end alignment needed... Every repair every recall.. Has been done by a dealer..
My drivers side heating element went out on the seat at 36,597 miles..
My slide sun roof ... it has a mind of its own.. I think the motor has been going out since 27,000miles.
My garage door button ( up by the mileage, temp buttons ) seems to want to disappear inside the housing it's in.
I've done every timely maintenance that the mfg suggested .. So now the transmission is slipping.. The dealers have cared for it..
It's had 2 tranny cleanings and they used the orig filter.. Because the after market ones are junk..
Now the key has been recalled because of the ignition switch..
It's had 2 previous recalls..
I have a 03 Chevy Express 3500 also.. It to has had recalls...:(
Wild devil

Jacksonville, NC

#34 Dec 1, 2014
Blair wrote:
Problems with key ignition In garage as we type. Not impressed with GM right now
2009 Impala
Did you know there's a recall on the keys?
Wild devil

Jacksonville, NC

#35 Dec 1, 2014
I own a 2007 SS and I went to see about an alignment. I was quoted $834.86 for a left cv axle and two inner/ outer tie rods. I said no thanks and went to autozone and bought the parts for 217.67 and did it myself. After replacing these parts the steering was feeling off so I was going to get four tires and a alignment next week but now my car won't turn left without being muscled.... Damn it... Question is? Pump or rack and pinion ??
rising sun

Sacramento, CA

#36 Dec 15, 2014
Johnson wrote:
I purchased a used 2011 impala in February 2013, that only had 49,000 miles and was under the 5 year/100,000 mile warranty. In March of the same year the transmission had to be rebuilt at the local Chevy dealership. After that repair I experience a problem one morning while driving the car lost power and the dealer said that a sensor on the gas pedal needed to be replaced and did repair it. I was continuing to have problems while driving the car would sometimes jerk and studded. I made several calls to GM through out my problems. I was advised by GM to take my car to a different dealer because the forts dealership personnel was very rude and had damaged my front bumper. So I did and was told that they flung nothing wrong with the transmission however the power steering rack and pinion module was leaking and they offered to fix it for $300 (the original cost would be $900). I felt that GM would and should cover all cost, however I was told that they would not. What the heck good is the warranty, if they will not honor it. Now I see other Impala owners have the same issue regardless of the year of the car. I agree that a class action suit must be filed.
i have a 2011 lt impala and was driving home forom the dealer on the freeway and the steering locked up and i was doing 65 mph . i had to turn from right to left a few times befor it lussen up but i had to drive a few miles with thinking iwas going to DIE . it is the rack and pinion now it sits in my drive way . i only have 36,ooo miles on it . i did buy it used but should not have this many problems .so how doing we get this law suit going ? im in .
GiMiK

Stafford, VA

#38 Jan 27, 2015
rising sun wrote:
<quoted text>
i have a 2011 lt impala and was driving home forom the dealer on the freeway and the steering locked up and i was doing 65 mph . i had to turn from right to left a few times befor it lussen up but i had to drive a few miles with thinking iwas going to DIE . it is the rack and pinion now it sits in my drive way . i only have 36,ooo miles on it . i did buy it used but should not have this many problems .so how doing we get this law suit going ? im in .
I own a 2012 impala LT, and I have failed the state safety inspection, due to Leaky rack and pinion. Bringing the cR to the dealership Thursday, and they said they'll need to check.
David

Kathleen, GA

#39 Feb 17, 2015
If your are having problems with your Chevorlet Impala you should call and report the continuing problems to GM. 1-800-222-1020.
Dixon

Oakland, CA

#40 Wednesday Mar 4
Johnson wrote:
I purchased a used 2011 impala in February 2013, that only had 49,000 miles and was under the 5 year/100,000 mile warranty. In March of the same year the transmission had to be rebuilt at the local Chevy dealership. After that repair I experience a problem one morning while driving the car lost power and the dealer said that a sensor on the gas pedal needed to be replaced and did repair it. I was continuing to have problems while driving the car would sometimes jerk and studded. I made several calls to GM through out my problems. I was advised by GM to take my car to a different dealer because the forts dealership personnel was very rude and had damaged my front bumper. So I did and was told that they flung nothing wrong with the transmission however the power steering rack and pinion module was leaking and they offered to fix it for $300 (the original cost would be $900). I felt that GM would and should cover all cost, however I was told that they would not. What the heck good is the warranty, if they will not honor it. Now I see other Impala owners have the same issue regardless of the year of the car. I agree that a class action suit must be filed.
Hey I too bought an Impala, new on 3-4-2011 and it has always jerked and studded when I was trying to turn the wheels at a dead stop. I didn't think much of it until last Sunday, 3-4-15, and it quit steering altogether and started leaking fluid for the first time. It has about 76,000 miles on it now. I just today called the 1-800 number of GM and they told me to take it to the nearest dealer for a free 1 hour diagnostic check.I will let you know how that turns out. Danny Dixon,
Alto Texas
ezmaggie

Phoenix, AZ

#41 Tuesday Mar 10
My daughter bought a 2003 Chevy Impala and she has put a lot of money into it. It needs it's 4th rack and pinion, been thru multiple tires, trunk lifters are broken, turn signal continuously makes a rapid clicking noise when engine is on, ignition switch is temperamental (sticking),no instrument panel lights at night....they will come on only I. the daylight , if they want to, lousy gas mileage, 2x replaced TranNY mounts, replaced the double fan by radiator, must monitor the temp gauge because of over heating problems, replaced front axel, tire alignment never right on rear. Because the previous owner (future son in law) had many of these problems fixed we thought the car would last! Ha ha, she just keeps repeating the repairs, now just to frustrated to continue..?

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