Pissed off car owner

Mcminnville, TN

#1 Jul 3, 2009
I just recently bought a new 2009 Ford Focus at Ted Russell Ford in Knoxville on Parkside Drive. When we bought the car it had c few chips in the windshield, the side mirror on the driver side was scratched up really bad, and it had some scratches in the paint. We showed them everything that was wrong with it the day we bought it and before we even drove it off the lot. They told us to bring it back a few days later and they would fix it, and give us a rental car to drive around so we wouldn't have set at the dealer all day. Well the next day they called us to bring it back so they could get the scratches out of the paint, so we did. That day they told us it would take a week to get the parts to fix the side mirror, and that they would fix it and the windshield all a the same time. Well it has been almost a month and they finally fixed the side mirror today. They said they fix the windshield but when i looked at it the chips were still their and their were really bad swirl marks in it as well. and instead of giving us a rental car like they promised they refused to do it, and now they are refusing to fix the windshield like they said they would. I now wish i had never bought a car form them and anyone that is looking into buying a car from them beware.Thank you

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