Kitchen Aide (Lack Of) Support

Kitchen Aide (Lack Of) Support

Posted in the Appliances Forum

Real Cook

Rochester, NY

#1 Dec 29, 2010
I purchased ~$17,000.00 worth of appliances less than one year ago. Ihave a problem with my Microwave /Steam Assist oven combo.

Just prior to Thanksgiving I notified Kitchen Aide (Whirlpool)Costomer Support of an issue with the display panel. Two different repair companies have attempted to make a repair on five occassions. That is correct five Saturday mornings, ten phone calls and still no resolution 12/29/10 and I am told that the manufacturing plant which (may) have the part, which (might) fix the problem is not available until 1/3/12. Then of course it will be another appiontment on my time (no after hours appointments. So after paying a fair market price for a product I have not been able to prepare meals at my home for over 1 month with no end in site, the supervisor tells me I just have to wait. Thats Right no Oven Microwave for ThanksGiving ,Christmas and now New Years Eve

My advice - Steer Clear

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