anyone have whirlpool email address?

anyone have whirlpool email address?

Posted in the Appliances Forum

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Lucy

Elkridge, MD

#1 May 15, 2007
Does anyone know the whirlpool email address format? I would like to email a complaint.
J Nevares

Liberty Hill, TX

#2 May 30, 2007
I don't know if an email would do any good but I do know the number for Whirlpool Headquarters. You could asked for Jeff Fettig's office He's the CEO) but they won;t transfer you there anyways. Do ask for the office of Chris Miller Xt 4397, he's supposed to take care of complaints. He did my first one but haven't heard back from him since my later calls to him. But I am leaving him at least four mesages a day so he reembers my problems. I have a new Maytag Neptune Front Loader Washer Model # MAH6700AWW that has not worked since it came out of the box on May 7, 2007. I have had four service calls since then, they have replaced the control board, a door switch and now they tell me they have to replace the control board again, plus the pressure hose and pressure switch.The number is Good luck and don't relent.Sorry they wont' let me post the phone number..go to google and click on to whirlpool ceo
gopal sharma

Gurgaon, India

#4 Jun 4, 2007
Sub:-Application for the post of Accountant (Office Management)
Pam Johnston

Charlotte, NC

#5 Jun 6, 2007
gopal sharma wrote:
Sub:-Application for the post of Accountant (Office Management)
I too have one of those wonderful Neptune washers! The thing is a nightmare. It bleaches big spots out of the clothing, it smells awful and has black mold all over the door gasket. Maytag won't do a darn thing.I have fought them for three years over this.They tried to tell me that they had no record of the machine being registered and no record of me having contacted them during the warranty period. Big lie! Oddly, they had the registration for the dryer! I can't prove it, but I think my registration and initial complaints were deliberately deleted by Maytag to avoid having to deal with the problem. I have tried to reach Mr. Fettig with no success. Only today I was told that Maytag isn't going to do anything about my problem, even though it started from day one of ownership. Don't purchase anything with the Maytag name on it. They have another class action law suit filed against them in March of 2007 on another front loading washing machine. Their dish washers are causing fires! Bad products! Poor consumer!
The_real_deal_01

Port Isabel, TX

#6 Jun 7, 2007
Forget about the Maytag repairman, he is only an illusion. Now the next illusory item brought forth by the think-tanks and powers that be which rule Maytag is the management and organization of its DISHWASHER RECALL campaign. Just as false as the Maytag repairman, but not nearly as nostalgic, this once glorious company whose products have once meant quality are now littering the unsuspecting public with appliances that pose severe fire hazards in the households which they are kept and frequently used. The new grand fictional scheme offered up by Whirlpool oops, I mean Maytag, are the supervisors who are at this present time handling the recall claims of these hazardous appliances.
Whirlpool has outsourced these recall agents/supervisors to call centers throughout the country. One of these centers is the West Corporation, a call center that places people with only three days of training directly on to the phones in order to fool the public into believing they are the Recall escalation supervisors. First of all this is quite far from being a supervisory position because the only thing they are supervising are the PC monitors in front of their faces with carefully phrased scripting for talking to angry consumers about their recall issues. Now talk about fictitious!
Anonymous

Santa Rosa, CA

#7 Jun 8, 2007
REN

United States

#8 Jun 25, 2007
Pam Johnston wrote:
<quoted text> I too have one of those wonderful Neptune washers! The thing is a nightmare. It bleaches big spots out of the clothing, it smells awful and has black mold all over the door gasket. Maytag won't do a darn thing.I have fought them for three years over this.They tried to tell me that they had no record of the machine being registered and no record of me having contacted them during the warranty period. Big lie! Oddly, they had the registration for the dryer! I can't prove it, but I think my registration and initial complaints were deliberately deleted by Maytag to avoid having to deal with the problem. I have tried to reach Mr. Fettig with no success. Only today I was told that Maytag isn't going to do anything about my problem, even though it started from day one of ownership. Don't purchase anything with the Maytag name on it. They have another class action law suit filed against them in March of 2007 on another front loading washing machine. Their dish washers are causing fires! Bad products! Poor consumer!
What a way to sell more dishwashers.
Eileen

Lansdale, PA

#9 Oct 2, 2007
Whirlpool front load duet washer and dryer purchased on July 1, 2007. F20 error on September 1, 2007. A&E has been to our home on three different occasions. September 5th he stated that he didn't know what the problem was so he ordered three parts (electric board, hose and switch) which took three weeks to arrive. The parts were replaced the technician left and I still got the F20 error. The technician came back the third time and stated there was a loose connection and everything was fine. I went to do a load of clothes that night, October 1st and got the F20 error again. The problem has gotten worse since this last repair visit. Initially the machine would go through the wash cycle and the error would appear on the rinse cycle. Now it goes into F20 as soon as the wash cycle begins. A& E has scheduled yet another appointment on October 10th with a "senior" technician. How long must this go on before they admit they either don't know what they are doing or the machine cannot be repaired????? I had another authorized repairman check and he could not find the problem.

Since: Sep 07

Location hidden

#10 Oct 12, 2007
http://www.whirlpool.com/custserv/email_form....

Let us know if Whirlpool responds in 3 days.

Make sure your appliance is rgistered
https://www.registration.whirlpoolcorp.com/re...

Good luck!
stonny9

Hialeah, FL

#11 Oct 18, 2007
Eileen wrote:
Whirlpool front load duet washer and dryer purchased on July 1, 2007. F20 error on September 1, 2007. A&E has been to our home on three different occasions. September 5th he stated that he didn't know what the problem was so he ordered three parts (electric board, hose and switch) which took three weeks to arrive. The parts were replaced the technician left and I still got the F20 error. The technician came back the third time and stated there was a loose connection and everything was fine. I went to do a load of clothes that night, October 1st and got the F20 error again. The problem has gotten worse since this last repair visit. Initially the machine would go through the wash cycle and the error would appear on the rinse cycle. Now it goes into F20 as soon as the wash cycle begins. A& E has scheduled yet another appointment on October 10th with a "senior" technician. How long must this go on before they admit they either don't know what they are doing or the machine cannot be repaired????? I had another authorized repairman check and he could not find the problem.
I to am having this same problem. Bought Sept 4 and broke Sept 27. Two repair attempts and now waiting on more backordered parts. They refuse to issue a new washer even though the first one was returned as it was broke out if the box. I told whirlpool CS at this point the tech is just throwing parts at it.
Sheila

Mcminnville, OR

#12 Nov 16, 2007
I have the same F20 Problem. Must have came from the same batch. Model WFW9200. Bought 10/11, called 3 days later with F20 code error. I have kept a laundry journal of each load, to try and figure it out. The 2nd repair man just put in the last part that he knows would fix it. But no it still does it when ever it wants to. Some times on the first load and some times on the 4th load. Usely when I do the Heavy Duty cycle or the Whitest Whites with the Hot. I have had it down to 8 min. left and Beep F20 code. Then after waiting up to 5 hours, and many attempts. It will complete the cycle. A&E only know what the computer tells them.
pam

Slidell, LA

#13 Nov 16, 2007
well you can add the Whirpool Gold free standing stove/oven to the mix. Except this ant GOLD All my appliances were drowned in that retched storm on August '05. I replaced my stove, fridge, and dishwasher with Whirpool appliances in Aug '06. A week before Thanksgiving '07, the oven goes capluey, like crash!!. It will cost a small fortune for a repair man and dont mention the parts!!! I should have known better because before the storm I had a Neptune pair of washer/dryer and the washer was beginning to rust! This is MY LAST Whirpool/Maytag product!!!
david R

New York, NY

#14 Dec 1, 2007
We purchased the Amana adb 1200 in 2004 because it was highly rated by Consumer Reports. It was installed professionally by the company from whom we bought it. It worked well until slightly more than a year later the plastic door handle broke, rendering it useless. We paid over $140 to the official Amana repair service to replace the handle. My wife purchased an extended service contract from the repairman. A year and a half later the new part broke making the handle inoperative again. I can only conclude that this part is defective yet we were not able to get any satisfaction from the company. They refused to honor the extended service contract. After numerous discussions with the Westinghouse Co. they only offered to send a replacement part and refused to repair the handle. The dishwasher still functions but because the handle is broken it leaks onto the Kitchen floor and I assume it will break completely. Such a key part should not be made so poorly. This unit lasted only three years and I understand that dishwashers should last at least ten years and that has been my experience with my family's dishwashers. Other companies use metal door handles. While this dishwasher was inexpensive it was not the base model. I would not recommend this dishwasher to anyone and would think seriously before dealing with this company.
Sandra Williams

AOL

#15 Dec 13, 2007
we are having the same problems with a Maytag Dishwasher, model #MDBH975AWB that we bought August 2006. Have had 3 control panels replaced. It's been out of service more than in.
I've had to hand wash dishes each holiday. This time it went out on Thanksgiving and I'm still waiting for the repairman to come with the parts. Call Maytag and they call the repair person. Now find out it won't be fixed until after Christmas. I WILL NEVER BUY ANOTHER MAYTAG PRODUCT. MY FIRST AND LAST AND WILL MAKE SURE EVERYONE I KNOW, KNOWS WHAT HORRIBLE PRODUCTS THEY ARE. Am calling our CBS channel on Monday as they have a trouble shooter who goes to bat for you if you have gotten a lemon, etc.
zena ezechiels

Toronto, Canada

#16 Dec 31, 2007
Hi All .WISING YOU THE BEST NEW YEAR EVER 2008

Re Whirlpool.My $1500.00 Range is Kaput.
I am in Toronto, Canada and You are absolutely right re Whirlpool EMAIL CONTACT No email is provided.This was acknowledged by Whirlpool Staff who advised me to write a letter.( SNAIL MAIL) I did and still no answer.When you call , re problem even when you have a worthless extended warranty, They put you on hold.( STILL HOLDING ON) I dont
give up. WILL TAKE ACTION..( legal ) if problem is not fixed.

Good Luck to All.
Peggy in Bethesda MD

Garrett Park, MD

#17 Jan 3, 2008
I too own a Whirlpool Duet and am getting the F11 error code. I have now found a Hugh number of negative laments about this washer and am heartbroken I spend nearly $1,300 for it from Lowes in Sept. 2005. There needs to be a recall and a Class Action lawsuit for this. Please contact me at [email protected] to start this rolling.
Eileen wrote:
Whirlpool front load duet washer and dryer purchased on July 1, 2007. F20 error on September 1, 2007. A&E has been to our home on three different occasions. September 5th he stated that he didn't know what the problem was so he ordered three parts (electric board, hose and switch) which took three weeks to arrive. The parts were replaced the technician left and I still got the F20 error. The technician came back the third time and stated there was a loose connection and everything was fine. I went to do a load of clothes that night, October 1st and got the F20 error again. The problem has gotten worse since this last repair visit. Initially the machine would go through the wash cycle and the error would appear on the rinse cycle. Now it goes into F20 as soon as the wash cycle begins. A& E has scheduled yet another appointment on October 10th with a "senior" technician. How long must this go on before they admit they either don't know what they are doing or the machine cannot be repaired????? I had another authorized repairman check and he could not find the problem.
Anthony

Hopkinsville, KY

#18 Jan 11, 2008
Whirlpool Duet washers are a piece of crap however the service at Whirlpool is worse. I had my washer go out after 7 months. I have had parts of back order for over three weeks and Whirlpool refuses to make it right. I am not an unreasonable person but do except a 1300 peice to last more than 7 months. If my organization provided service like this it would go out of business. I hope Whirlpool does!!!!!!!
Linda

Mechanicsburg, PA

#19 Jan 17, 2008
I purchased the Whirlpool Duet washer on December 4, 2007. When the guys installed it, the F20 code came on immediately after they turned it on. The one installer said it might be too cold (it had been in the delivery truck all day and it was 32 degrees outside). I waited a few hours and tried to run a load through and it worked fine. On January 16, I had someone replace the faucets on my washer because the installation people said they were old and should be replaced. That evening I tried to run the washer and got the F20 code when it switched over to the rinse cycle. It also seemed like there wasn't enough water in the machine to wash the clothes. I'm not sure if this is related to the faucet replacement or not, but I placed a service call. This appears to be a frustration for many Whirlpool Duet owners.
Ralph

Jacksonville, FL

#20 Jan 28, 2008
F20 indicates not enough water is reaching the washer. Usually as simple as the water valve is not fully opened. The hose could be kinked or blocked as well. Most of the time this is an installation issue.
Many people who have never seen an HE washer run beleive there is not enough water to wash the clothes. However, if you are getting F20 there really isn't.
John in Victoria-Texas

United States

#21 Feb 4, 2008
I also have a Whirlpool 'Gold' electric range/oven. This excuse for quality workmanship came installed in our new home purchased 3 years ago. Within 9 months of minimal oven use (maybe 7 or 8 times) and very gentle care, the touchpad would no longer allow us to increase oven temp beyond 350F. It was under the 1 year warranty and so was replaced for free. 6 months later (with minimal use) the replacement unit malfunctioned with the same problem. This time Whirlpool Customer Service said the warranty was over and so could be replaced only at a charge ($190 for the touchpad unit and then about $150 for a repairman to spend a couple of hours at my home replacing it).
When the unit fizzed for a 4th time, I got talking with the repairman and he told me that there are many others in town with the same unit who are having similar problems. Since that is the case then it is obvious that Whirlpool knows they have a defective range out in the marketplace but are keeping hush so that customers can foot the bill. What sort of a company is this???? Customer Service attitude is 'Sorry, you didnt purchase an extended warranty and there's nothing we can do for you. If you want to fix your problem either buy the part or get a warranty!" Why should I purchase a warranty and pay for their problems?
For a little more than the price I am paying to once replace their defective touchpad and the cost of hiring a repairman I could just go out and purchase a basic oven/range.
This will certainly be my last purchase of a Whirlpool item. Not because they are incapable of producing good products (my house came installed with a Whirlpool Gold dishwasher and microwave, both of which still function well) but because if you do end up with one of their bad products it will become a money pit for which they will never take responsibility.

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