Which U.S. airline was America's meanest in 2013?
Following its merger with Continental Airlines in 2010, United saw the quality of its performance take a nosedive: This major national carrier received the lowest AQR score three years in a row.
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#1 Apr 11, 2014
Not surprised. Continental flyers were accustomed to a much higher degree of customer service and friendliness than United was/is capable of. I was very happy with Continental, and very disappointed in United. Go figure.
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