Which U.S. airline was America's mean...

Which U.S. airline was America's meanest in 2013?

There are 1 comment on the New York Daily News story from Apr 8, 2014, titled Which U.S. airline was America's meanest in 2013?. In it, New York Daily News reports that:

Following its merger with Continental Airlines in 2010, United saw the quality of its performance take a nosedive: This major national carrier received the lowest AQR score three years in a row.

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CARVIP

Houston, TX

#1 Apr 11, 2014
Not surprised. Continental flyers were accustomed to a much higher degree of customer service and friendliness than United was/is capable of. I was very happy with Continental, and very disappointed in United. Go figure.

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