United fliers voice their dismay

Aug 9, 2012 Full story: Houston Chronicle

United passengers check in at San Francisco International Airport in July. The airline says "we are taking immediate action" to deal with performance issues.

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Smith Street Blues

Houston, TX

#1 Aug 11, 2012
But we saved a ton of $$ by consolidating the reservation system onto software we already owned. So what if a few people were inconvenienced?
Thanks for flying United!
smisek CEO

United States

#3 Aug 11, 2012
I got thirteen mil by switching to a forty year old res system! Horay for me!
Smith Street Blues

Houston, TX

#4 Dec 6, 2012
Like putting two loads of cargo into one 40-year old truck and expecting it to run. Ridiculous

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