H & R Block payscale
TP_Prospect

Glen Burnie, MD

#751 Feb 2, 2010
Question regarding 1st years ... is it true that "Mentors" are getting credit for the commission for the tax returns that you do? I believe that's the case -- I think it was mentioned in the Skills to Win Training -- and my Mentor keeps asking me for my PeopleSoft code every day.

Just wondering if that's the general understanding ... or maybe he's just checking my work (which I would understand)... or both (getting commission and checking work).

Since: Nov 09

Location hidden

#752 Feb 2, 2010
TP_Prospect wrote:
Question regarding 1st years ... is it true that "Mentors" are getting credit for the commission for the tax returns that you do? I believe that's the case -- I think it was mentioned in the Skills to Win Training -- and my Mentor keeps asking me for my PeopleSoft code every day.
Just wondering if that's the general understanding ... or maybe he's just checking my work (which I would understand)... or both (getting commission and checking work).
NO, that is not correct and I think that all regions are doing the same thing. It's even discussed on MYBO under "my career". Talk to your office leader about this. In Cinti, a) mentoring lasted for about 1 day, and then we all started doing our own returns with no "coaching". b) our office leader specifically told our priors that simple returns would go to the first years if at all possible and whoever starts a return gets the credit, no matter what and c) no one asks for my PS number, all returns I have done I have done on my own and completely under my number. Sounds to me like this person is trying to steal your returns in order to boost his/her commission. Talk to your office leader or call your DM.

Since: Nov 09

Location hidden

#753 Feb 2, 2010
and, no one is checking my returns either, unless my office leader is doing it in her spare time, which would be from about midnight to 4am!

Since: Nov 09

Location hidden

#754 Feb 2, 2010
New CSP wrote:
Two weeks ago I started as a Customer Service Professional (in a more candid world: receptionist) in a franchise office in the Seattle area. I'm retired, and was loking for any kind of job to supplement my income. I make minimum wage, which in the State of Washington is $8.55/hr.
I have enjoyed reading the posts herein. My experience over the past two weeks has been an eye opener for me regarding the circumstances of wage earners at the lower end of the wage scale.
A previous post from 1st Year from Bonita, FL, seems on target to me as far as what sort of people gravitate to H&R Block for employment.
well, you're lucky your minimum wage is $8.55, it's only $7.25 in Ohio. I think the CSPs make more than minimum, like around $8, but us first year tax pros are only making $9.
Pat

Tulsa, OK

#755 Feb 2, 2010
retired CPA wrote:
and, no one is checking my returns either, unless my office leader is doing it in her spare time, which would be from about midnight to 4am!
As a FYTP, I've basically done whatever return walks in the door. Not much coaching, mentoring. If I have a question and an experience pro is in the office they've been nice enough to help me, but for the most part, I've been on my own to figure things out. My first return, it was just me and another FYTP in the office. The return was easy enough, but I couldn't figure out how to do the discount. Man, did I look stupid. My very first day on the job, I had a person sitting in front of me for an Emerald Advance about 15 minutes after the door opened. No clue what an Emerald Advance even was at that point. I think Block had the right idea about coaching, mentoring, not doing difficult returns first year, etc - but, in practice, it doesn't seem to work out that way. But, I'm learning as I go!
HR Block Losers

Mission, KS

#756 Feb 3, 2010
That's right, the coaching program does not work in practice. There are 2 newbies in my office and I don't see them differently from the ones in the previous year. They watch us do returns, ask us questions and take a client with a simple tax scenario. There is no mentoring whatsoever, most tax pros don't have time to coach the new guys, especially with this commission based salary they paid people. Everyone is busy hustling and taking on clients. It's a stupid concept if you tell me. And Block never gets anything right with its goals and plans. These guys do things by the minute.
HR Block Losers

Mission, KS

#757 Feb 3, 2010
The other day, 2 of my clients wanted to get an Instant RAL but could not. The reason is the network connection which a DSL was in full capacity and so there was a bottleneck. The clients were very upset and one of them said you folks should be embarassed. They have the money to open more offices but have reservations in upgrading their technology.

Since: Nov 09

Location hidden

#758 Feb 3, 2010
TP_Prospect wrote:
Question regarding 1st years ... is it true that "Mentors" are getting credit for the commission for the tax returns that you do? I believe that's the case -- I think it was mentioned in the Skills to Win Training -- and my Mentor keeps asking me for my PeopleSoft code every day.
Just wondering if that's the general understanding ... or maybe he's just checking my work (which I would understand)... or both (getting commission and checking work).
and I had one more thought on this, in TPS you don't need a PS number to look at other returns, I can look at all of our office's returns, so his story sounds bogus to me.
MikeP

Tulsa, OK

#759 Feb 4, 2010
HR Block Losers wrote:
That's right, the coaching program does not work in practice. There are 2 newbies in my office and I don't see them differently from the ones in the previous year. They watch us do returns, ask us questions and take a client with a simple tax scenario. There is no mentoring whatsoever, most tax pros don't have time to coach the new guys, especially with this commission based salary they paid people. Everyone is busy hustling and taking on clients. It's a stupid concept if you tell me. And Block never gets anything right with its goals and plans. These guys do things by the minute.
As long as Block uses the flawed Draw/Commission compensation plan, there will always be problems. It would be pretty simple to come up with a plan that uses hrs worked, Office production, and individual production to come up with a true "bonus" at year end. Every time an experienced tax pro helps me they are losing money. But, if they were to get a cut of the office production (including mine), there would be more incentive for teamwork. Too many games have to be played in order to maximize the commission the way it is.
But, it was that way in 1982 when I worked at Block and it hasn't change since then, so I don't think it will any time soon. Besides, it would cost Block more money - and that isn't going to happen.
HR Block Losers

Mission, KS

#760 Feb 4, 2010
MikeP wrote:
<quoted text>
As long as Block uses the flawed Draw/Commission compensation plan, there will always be problems. It would be pretty simple to come up with a plan that uses hrs worked, Office production, and individual production to come up with a true "bonus" at year end. Every time an experienced tax pro helps me they are losing money. But, if they were to get a cut of the office production (including mine), there would be more incentive for teamwork. Too many games have to be played in order to maximize the commission the way it is.
But, it was that way in 1982 when I worked at Block and it hasn't change since then, so I don't think it will any time soon. Besides, it would cost Block more money - and that isn't going to happen.
Well, Block has many unnecessary shitty problems already. Would you agree that management absolutely sucks to the point where the company should fall part anytime soon?

Here is a good example:

We recently received a new batch of computers but were stuck with the old CRTs. They said we would get the new flat screens next year...and this coming from the idiots of management. The company could have save money by ordering bulk monitors with the computers instead of replacing them on a per office basis. And again, these dumb fucks never get anything right on the 1st try. We were also told that we need to make appointments and have the CPS remind clients to come in. In the meantime, the call center is also calling the clients. Do you think clients will be happy that they are receiving multiple phone calls telling them to come into the office? Sounds like harassment if you ask me.
BOB

Pacifica, CA

#761 Feb 28, 2010
"We recently received a new batch of computers"

You mean, "We got computers"?

Since: Oct 08

Cape Coral, FL

#762 Apr 23, 2010
Wow, this forum has been so quite.
Everyone must be recovering from a tough season.
Nomore

San Marcos, CA

#763 Apr 29, 2010
blockie wrote:
I'm a little ticked. I signed up for the basic H & R Block course. Struggled through the whole course...which wasn't not a piece of cake. Then just before the final, the district manager came for interviews. She told me that the pay is $7.25 per hour. This is what cashiers make in our area and cashiers don't have to know taxes! The district manager said that the job will only last a couple of weeks in February, during the rush.
Personally, I think all should be put on the table BEFORE people sign up for the training.
The only reason a person would want to work the few weeks, is so they can get additional classes at $20 for the whole summer, books included.
The H & R Block tax prep books are #1 for learning. No other books are out there that are as good.
Then, I found out that H & R Block hires temp people. Those poor souls that have signed their names to slave contracts to get a job. The temp worker receives $10.25 per hour!!!! That means that H & R Block pays the temp agency anywhere from $15 to $20 per hour for those people.
I don't get it. Why is it normal, smart people can't make a living anymore? ONly Jew joints like the Block and temp agencies have a right to rake in tons.
Worked for H&R block for two years. This is a scumbag corporation that can't pay employees enough to pay their rent. This company represents all that is wrong with our county. That's a little extreme, but H&R block is a sack of sh#t.
HR Block Losers

Cliffside Park, NJ

#765 May 23, 2010
Nomore wrote:
<quoted text>
Worked for H&R block for two years. This is a scumbag corporation that can't pay employees enough to pay their rent. This company represents all that is wrong with our county. That's a little extreme, but H&R block is a sack of sh#t.
And about 80% of its employees don't belong with the company. Worked off season to see the stupid mistakes that many of its tax preparers make. How about filing 2 original 1040s for one client just to get the IRS annoyed? Have you heard of an amended return? Apparently for some of them, they probably don't even know what an amendment is. Most of its workers have very little or no drive to improve themselves professionally.
HR Block Losers

Cliffside Park, NJ

#767 May 23, 2010
Whats' wrong with the company is the management and its employees they hire. Simple as that.
MikieP

Inola, OK

#768 May 24, 2010
HR Block Losers wrote:
Whats' wrong with the company is the management and its employees they hire. Simple as that.
Very few can afford to make it the 5 years or so that it takes to make anywhere close to a decent wage. For the most part, people that think making $8 -$10 an hour is a good wage are not the type of people that you'd want doing your taxes. Most don't make it past the first year or two. There are a number of very qualified preparers at H&R. Most do it for "extra" money. It's almost impossible to "live on" what Block pays.
Shelby

Chetek, WI

#769 May 27, 2010
Working this year as a part time CSP (receptionist) I'll agree that the pay sucks, but considering it's my first job, it's not bad (I'm under 18, but homeschooled so I can work days). Franchise, but the family is involved in both company and franchise offices.

When you start as a first year, you get a lot of walkins during peak. And you get a lot of simple returns that the more tenured tps give up so they can do the complex ones. After a few years, you'll have a fairly large client base. One tax pro I know has been with block for 30+yrs. She almost has more clients that she can do, and she works all day 5-6 days a week! And they all insist on seeing HER. But she's a great people person, too.

My advice would be to get to know the clients that come in, and try to retain them. In 5 years you'll have people asking for YOU by name. Ask for referrals. It can be rewarding, but only if you make it.

FYI: In the last few years (and working for HRB this year) I've decided on my future career (franchise owner) and that's a lot more than I can say about several of my peers who are just going to wing it!

Sorry bout my long post... I just can't seem to shut up.

If you'd like to contact me my email is: bookworm21atlivedotcom. I've had trouble with spam if i type i normally...
HR Block Losers

Mission, KS

#770 May 27, 2010
MikieP wrote:
<quoted text>
Very few can afford to make it the 5 years or so that it takes to make anywhere close to a decent wage. For the most part, people that think making $8 -$10 an hour is a good wage are not the type of people that you'd want doing your taxes. Most don't make it past the first year or two. There are a number of very qualified preparers at H&R. Most do it for "extra" money. It's almost impossible to "live on" what Block pays.
Granted that many people who work for Block complain about the pay, you wonder why they started with the company in the 1st place or better yet, why do many of them stay. I gather that some of these people are "unemployable" elsewhere and are stuck with the same routine.
HRComment

Citrus Heights, CA

#771 Jun 9, 2010
We are seeing a major consolidation of our offices within the districts. Whereas there used to be 4 District Offices in our city it is now been consolidated to two. Two District Managers have been layed off, with the two remaining obsorbing the other offices. I am hearing the the new DMs are not receiving any addition salary increase,but are hoping for Bonus increasing. With the consolidation, we are also seeing the elimination of 8 offices in the City. HR lost approximately 1 million customers last year (on top of the 1 million lost in Tax Year 2008). So, we would expect a lot less hiring and potential to not call back those with very little experience or not having a required number of Tax Returns. Are others also seeing this change ?
JohnR

Jenks, OK

#772 Jun 10, 2010
HRComment wrote:
We are seeing a major consolidation of our offices within the districts. Whereas there used to be 4 District Offices in our city it is now been consolidated to two. Two District Managers have been layed off, with the two remaining obsorbing the other offices. I am hearing the the new DMs are not receiving any addition salary increase,but are hoping for Bonus increasing. With the consolidation, we are also seeing the elimination of 8 offices in the City. HR lost approximately 1 million customers last year (on top of the 1 million lost in Tax Year 2008). So, we would expect a lot less hiring and potential to not call back those with very little experience or not having a required number of Tax Returns. Are others also seeing this change ?
They'd probably better hire as many new preparers as possible this year, because next year in addition to taking and passing the Block class, the new preparer will almost immediately have to take the new IRS test (for a fee) and then register with the IRS (again for a fee). Who knows if Block will pay for this stuff, but if they don't I doubt very many people would want to shell out $300 to $500 (class, IRS test, Registration Fee) for a minimum wage job.

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