Brookside Resort in Gatlinburg, TN

Brookside Resort in Gatlinburg, TN

Posted in the Business News Forum

Bob Sanchez

Madison, AL

#1 May 24, 2013
My name is Bob Sanchez. Whoever can read this, please do NOT consider staying at Brookside Resort in Gatlinburg, TN. Their customer service is the worst in the world!!! I should know, as I have literally travelled the world as an American Service member! I recently placed a reservation through Groupon on 11 April 2013 for the dates of 25 May to 02 June 2013. I was NOT informed that they cancelled my reservation the day before I was to arrive (24 May 2013). I called the resort just before noon to inquire why my reservation was cancelled. I talked to Katy (she wouldn't spell her name) the first time and she told me that a manager would call me directly. At 1855hrs, I called again and then talked to Kristy (again, no name spelling). She said that she was also not a manager and that one would call me shortly. I called a third time and talked to Lyle. He said that the manager left at 1600hrs and that there was nothing that he could do for me. I said that it was not right for the organization to cancel out my reservation the day before my arrival and that they needed to correct the situation. Lyle said that due to my making and obtaining a reservation through Groupon, they were not bound to honor my reservation. I told him that Brookside Resort had no issue providing me with a reservation confirmation number on 11 April 2013 and also no issue with receiving my payment on that date as well.

I honestly hope and trust that NO ONE considers this resort as a place to visit. I had spent a lot of time planning this trip for my family on this Memorial Day weekend and to visit the fair city of Gatlinburg, TN. Now that my plans have been totally wrecked due to the ineptitude and unforgiving nature of this organization to correct a wrong that they inflicted on a customer, I highly doubt that I ever wish to visit Gatlinburg, TN.


Bob Sanchez

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