Sprint is charging a 4.99 a month fe...

Sprint is charging a 4.99 a month fee which is rewritting your contract

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Country Bear

Johnson City, TN

#1 Jan 8, 2010
This is the letter i received in the mail

This notice is to inform you of a change to our Account Spending Limit (ASL) program. Beginning January 10, 2010 a fee of $4.99 per month per account will be charged to accounts in the ASL program unless enrolled in automatic payments. Your Sprint Account is currently part of our ASL program, which means you have a predetemined maximum monthly spending amount and your account will be subject to the new fee unless you are enrolled in monthly recurring automatic payments. If you wish to enroll in automatic payments, you can either enroll through sprint.com/myaccount , which is the quickest and easiest way if you have Internet access, or fill out the enclosed enrollment form and fax or mail to the address listed on the form. Until you receive confirmation that your enrollment request has been successfully processed, please continue to pay your bill as you have in the past.

The decision to place you on the Sprint ASL program was made at the time you originally applied for service with Sprint and was based, in whole or in part, on a review of your credit history as reported by various consumer reporting agencies. Please note that Sprint has not made any new credit inquiries or re-reviewed your credit history in connection with this program. This letter is simply to inform you of the change to the program. Sprint continuously reviews accounts, and upgrades customers out of the ASL program after 18 months of service and responsible payment history.

??? Why would i be forced to give my checking account info to a companie or be charged
??? They are voiding everyones contract and impossing new ones without the true facts being
repercented
??? and were are the consumer rights

would like to see the truth repersented and the true chioces people have with cell phone charges

this has some real impact plus it opens the doors for other companies to do it before long they will be taking money straight out of your pay check ( direct deposits) you no longer will have the chioce when a bill is paid. and how much and when

sorry it just seems like its just 4.99 a month but add it up just over 50,000 customers
that $249,500.00 dollars a month in empty unjustified money just freely charged.

XXXX Now that leads another ??? they charge your account and its in error you will have to wait before money is released back to your account or just be credit back to your account ////

but in the mean time you dont have the money for other things

Sorry, but i just think enough is enough
Milton Carden

Malvern, PA

#3 Jan 9, 2010
I think Sprint is taking a page from the Oil and Banking Businesses. Some Lobbist for the sprint organization came up with this brillant idea to F&*k over the consumer. No law against using one's financial muscle to explort the weak. This is my last year with Sprint after 8 years.
Doug

United States

#4 Jan 9, 2010
When it looks like a pig, chances are it is a pig!

First off, I want to express that the supervisor I spoke with on the phone was courteous and helpful and made every attempt, given by corporate Sprint, to address and resolve my concern.

Unfortunately, corporate Sprint had made questionable limits on what could or could not be provide by its supervisors to resolve my concerns.

Corporate Sprint believes, and has instructed its employees, that this letter and $4.99 monthly fee outlines a customer benefit. However, it is obvious that a benefit would offer a customer a discount to create a desired action rather than impose a fee otherwise.

As I do not see how using auto pay to make monthly payments rather than my current payment method would provide Sprint with any cost savings, Sprint has assessed a penalty as a result of my decision. I presently have the freedom to use the sprint.com website to pay my bill a number of ways including credit card, debit card, checking account, and savings account. Corporate Sprint has decided this freedom is worth a fee of $4.99 per month.

As a result of Sprintís decision:

* I will not be renewing my subscription at the end of my contract date.
* I will not provide any word of mouth marketing to promote Sprint.
* I will actively support any sprint customer discontent legally available including Internet websites, chat rooms, and consumer support groups.
* I will pursue, support and advocate any class action suits that result from Sprintís decision.
* I will enjoy seeing how AT&T, Verizon, T-mobile, and other competitors will capitalize on Sprintís lack of insight with this decision.

If any Sprint employees are part of this group, I understand that you do not have direct voice in corporate matters. My hope is to teach you the difference between a benefit and a penalty. And to help you understand that if a company is attempting to generate immediate cash flow by imposing a penalty to its customers when that penalty does not justify a company expenses, the stability of the company is in question.

For all others, the Internet is a strong voice. We consumers have much more power over the success and failure of a business than in the past.
Buster

Plano, TX

#5 Jan 9, 2010
that sucks.
mark

Waterloo, Canada

#6 Jan 9, 2010
Can you believe this guys? I know we are all going through hard times right now but right now is the worst time ever to impose a fine! I am disgusted!
Scott

Revere, MA

#7 Jan 10, 2010
Does this in any way violate the 2 year contract with sprint? and if so how? I would like to end my contract with them right now.
You can get a Boost Phone Plan with everything included for $50 a month. Unlimited everything.
(owned by Sprint)
Mac_gear

Findlay, OH

#8 Jan 10, 2010
no it doesn't violate the contract but your in luck, sprint is increasing the asl program and there even increasing the price on monthly regulatory fees from $.20 to $.40 on January 1st, so that is defiantly a breach of contract follow this link for more info http://consumerist.com/2009/12/sprint-fee-inc...
blank

Meridian, ID

#9 Jan 11, 2010
i talk to sprint and they say you can cancel without a fee do to this change. Its funny they try to make up for the customers they lost by screwing there customers over. reason people leave sprint because their sick of getting screwd
JasonKY

Bowling Green, KY

#10 Jan 12, 2010
I recently received this letter and I spoke with customer service. I refuse to pay and extra 4.99 a month and I also refuse to give out my bank information. Because of this issue I am no longer going to choose sprit as my wireless carrier.
Tammy

Saint Augustine, FL

#11 Jan 13, 2010
I also got that same letter today. I called customer service and expressed that they are changing the terms of the contract. He told me that they are aware of this and that I could cancel my service next mo when the fee shows up. By waiting until next mo the fee will be on the bill and I will have grounds to cancel without being charged an early termination fee. He also told me that everyone on this type of account got this letter and they are not sure if they are going to do this with everyone or not. That tells me that if you threaten to cancel your service you wont be charged the 4.99, only those that dont protest will. That is alot of money to be gained by Sprint using these tatics. "Lets see what we can get away with" Our home has 4 phones from Sprint and I will cancel every single one next mo when I get my bill.
Mike

Fort Myers, FL

#12 Jan 13, 2010
I also received the letter and have never been late on a single payment. It is definately a slap on the face to receive something like this. As a result, I too have cancelled my service early and will protest paying the early termination fee since this was in fact a change in the contract. F YOU SPRINT! EAT SH1T. Is there no level of customer service in large companies these days?
Eric

East Lansing, MI

#13 Jan 13, 2010
I also received the same letter in the mail from Sprint. I was able to cancel my contract with Sprint based on this material change in my contract, without paying an early termination fee. I have posted a portion of the Sprint contract from their website below.

(copy of contract from website)
When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services:(a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.

Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and may provide you notice of non-material changes, in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you:(a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
----------
When I called to cancel my contract with Sprint they told me they would give me a $10 credit to cover two months of this new charge while they reviewed my account to see if my ASL spending limit could be removed. The problem with their offer was that in the event my ASL spending limit was not removed I would be past my 30 day window to terminate my contract based on this material change. I went ahead and terminated without paying any fees.

You can terminate your contract with Sprint within 30 days of receipt of the letter, but they may give you a hard time making you jump thru hoops. However, reading them the contract and being firm will yield results.
James

Hot Springs National Park, AR

#14 Jan 14, 2010
Or you could have read your Terms and Conditions. This fee has been in Sprint's Terms and Conditions for years. They have finally decided to enact it. The fact that you do not read what YOU sign is not any companies fault.
James

Hot Springs National Park, AR

#15 Jan 14, 2010
This goes for everyone saying that if they threaten to cancel over this we will back down. Sprint has already calculated a certain percentage of customer's who will cancel because of this and are willing to take the loss.

Th accuont spending limit is imposed because YOU HAVE POOR CREDIT. Now let us take some time to reflect, you do not pay your bill's on time, apparently that is sprint's fault. You do not pay your Sprint bill on time, also Sprint's fault.

Hey while everyone is at it let's sue the banks and car companies for charging huge interest rates becuase your a scrub and cannot pay your bills or debts on time. DON'T LOOK AT YOURSELF'S AND THE FACT THAT IF YOU DIDN'T HAVE POOR CREDIT THEN YOU WOULD NOT BEON AN ASL IN THE FIRST PLACE.
Eric

East Lansing, MI

#16 Jan 14, 2010
First, having poor credit is not the issue!

The issue is Sprint materially altering peopleís contracts to their detriment!

The above poster (James) has no clue what he is talking about. The Sprint contract does not state anywhere that they reserve the right to impose a monthly rate of $4.99 to those on ASL unless they sign up for automatic monthly payments. If it did they wouldnít have been legally obligated to cancel my contract. Furthermore, such a clause would render a contract void.

Iím certain Sprintís legal team has advised them they will have to cancel many contracts if the customer so desires.

Itís up to you. If you donít want to pay the fee or have been wanting to switch providers this is your chance.
Deception

Freeport, FL

#17 Jan 14, 2010
They got this plan, from the health care plan. Where is justest?
Richard

Yucaipa, CA

#18 Jan 19, 2010
Who is going to sue with me? I want to know which law firm to go to for this 4.99? Because we can take them on this one!!!
Richard

Yucaipa, CA

#19 Jan 19, 2010
As to James perceived ignorance.
I joined sprint on the asl program, with out a linked account, because they fcked me in the past when I had it automatically taken out.
That simple, and I am not the only one. I do not have ANY payments taken out auotomatically, wether or not I have the money to cover it. You don't get rich giving your money away with out knowing why!

Further more, Sprint already charges us a surcharge, a maintencence charge, and several other charges that cover the cost of sending out an email or a text message, which is automated!!!
Timbot

Yucaipa, CA

#20 Jan 19, 2010
Yeah, James sux... as far as banks, here is a good example. In Oregon, they cannot charge you to access your money. They made it a law... wether or not you have good credit! Sooooo your studid, not the other people.

As far as Sprint goes, they will loose a whole lot of customers initially, then get sued by the rest later. I personally and going to pay the 4.99 it will equal a greater amount by at least 1100% in the lawsuit... Cheers!
Jake Jake

Yucaipa, CA

#21 Jan 19, 2010
So... do you read, or just Sht drip from your lips?

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