HSBC in Australia - all downhill recently

[Annoyed Customer of HSBC]

I've been a customer of HSBC in Australia for around 5 years, ever since they opened their fantastic Online Savings account with high interest and fee-free banking options. In the past year, though, their quality of service has seriously deteriorated, and now apart from much longer waiting times to talk to staff on the phone, all calls are handled by Indians who apparantly have no authority to handle any complaint resultion process (refunding fees, doing anything other than justify the Bank's position). If you're looking for a cheap banking option, beware that hidden fees and bad customer service come as part of the package with HSBC.

[Ex-HSBC customer]

I totally agree with you. I had been a customer for about 10 years, 8years with HSBC offshore in Jersey and 2 years with HSBC Australia when i moved here. The service is the most appalling that I have encountered in comparison to every other bank i have been with including 2 in third world countries. I finally had enough and closed my account last month and moved to Commonwealth Bank who have been fantastic thus far.

[smack that]

hsbc may not have good service but they have the best exchange rates and banks around the world where u can withdraw from atm with no fee. thats why i like them.

Annoyed Customer of HSBC wrote:

I've been a customer of HSBC in Australia for around 5 years, ever since they opened their fantastic Online Savings account with high interest and fee-free banking options. In the past year, though, their quality of service has seriously deteriorated, and now apart from much longer waiting times to talk to staff on the phone, all calls are handled by Indians who apparantly have no authority to handle any complaint resultion process (refunding fees, doing anything other than justify the Bank's position). If you're looking for a cheap banking option, beware that hidden fees and bad customer service come as part of the package with HSBC.

[Corpsey]

Ive been with HSBC for about a year and have had no problems yet lol !

The savings account is good in interest also.

Hopefully i wont come across any bad things about them

[Happy so far]

Been with HSBC for 3 years here and 2 years overseas and No problems .You may not be able to understand some in the customer service division however that is what being international is about ,they may not understand you as well. So have patience!