Yard Girl et.al...unfortunately non-disclosure and shoddy depiction is the rule for Copart; in addition to abhorrent customer service. I have dealt with the whole gambit of auctions, dealers, and insurance companies across the US and have never been more offended and frustrated by an organization's wanton neglect for their customers' needs/overall lack of understanding of the industry. 6-8 weeks for company check approval for new buyers? Refusal to accept cash, paypal epayment. Give me a break. Late payment fees after 48 hours, storage @$20/day after 5 days. Re sale fees for non disclosure and the highest buyer fees in the business. Not to mention an almost criminal unwillingness to admit fault when dealing with non-disclosure issues. Run and drive is truly a joke as I'm sure you've seen the many cars listed as R&D with front end damage and no radiator.<quoted text>
Thanks. I'll take that as a compliment. I am a yard girl. As for the 2nd part of your comment we try and try and try beyond business hours beyond what is expected of us I swear we work for nothing less than 100% accurate representation of the cars. The GM's of the yards are there for hours after we close and before we open going over and over the sale lists to get them exactly right. There is extremely high volume and some of the resales from dealers fool us no doubt but it is sweat not dishonesty that runs the company.
The horror stories on here are exceptions (not to mention gross misunderstandings)- not the norm. Of course Copart has redeeming qualities or they wouldn't be in business for 25 years, and there would be 30,000 buyers complaining and taking their business elsewhere instead of 10.
Have we hit a record for the longest running thread on Topix yet?
I've found that disclosure and honesty wins in business and that's why my family has operated quite profitably for over 50 years in this industry. I understand Copart must comply with Sarb OX and that's difficult but there comes a point at which Copart's insurance clients will have to choose between bad PR and cheap salvage vendor contracts. Geico and others have already made the leap to IAA. Certainly, there are some very hard working and honest people working for copart and the GMs of most stores aren't trying to screw anyone. But, if I was them I'd jump ship. 25 years in business is young by many standards and based on their track record doesn't ensure success. If I were a Copart or IAA employee I'd jump ship and apply at TRA/Manheim as they are hiring en masse and have an excellent benefits package under COX enterprises. In addition Copart should be very very afraid of TRA and their recent influx of M&A capital from Manheim, whom already has a global footprint bigger than Copart's and would likely buy IAA/Adesa from Kelso and Co. out of existence if it weren't for the United States FTC. All in all Copart is a terrible company to deal with, and even though you may do millions in business with Copart anually you are still but a number. I can't even get copart to reimburse duplicate title fees when they put in mileage incorrectly or illegibly. I won't even deal with copart corporate anymore as they're the most incompetent bunch of bottom feeders I ever interacted with. Lastly, Copart is going to stop even setting their cars up for sales in rows basically making it impossible to physically inspect the vehicles pre auction. This means that a well paid bidder from a company like LKQ/Keystone will have to be escorted into their yard and lead around by security in order to input physical damage info into their handheld bid system. What a freaking joke you know a company is on the down stroke when they can't even service a Billion Dollar a year client like LKQ. Oh well hopefully Manheim will stick to their guns and blow copart out of the water. Apologies for the rant.