2004 Rolls Royce Phantom
Dominick

AOL

#1 Sep 28, 2010
Can someone explain to me how a 2004 rolls royce phantom can throw a piston rod and punch a hole on the side of a motor and rolls royce and the dealer(Manhattan motor Cars in nyc) where the car was purchased used with 13,000 miles on it, now has 22,000. Is not under some kind of warrantee, i can't understand how they can tell me its out of warrantee, it was clearly a defective motor. Manhattan motor cars service manager (Tony) told me it was because i didn't change the oil soon enough. A little advice for you people out there DON'T buy any cars from manhattan motor cars and definetly DON'T buy any rolls royces, with that kind of service your better off buying a maybach, needless to say i have a rolls royce with a bad motor sitting in my yard. Thanks rolls royce.
any advice feel free to contact me at [email protected]
Lancashirelad

UK

#2 Sep 28, 2010
Sorry to hear about your misfortune Dominick, though I can hardly see how it can be the dealers fault?

Does the car have a service history? Has it been kept up to date with regular oil changes as recommended by the manufacturer?
Has the correct oil been used?

How long have you had the car?

Do you have a tendency to drive it hard from cold?

Did you not enquire what, if any, warranty was to be given with the car before you bought it?
dominick

United States

#3 Sep 28, 2010
Lancashirelad wrote:
Sorry to hear about your misfortune Dominick, though I can hardly see how it can be the dealers fault?
Does the car have a service history? Has it been kept up to date with regular oil changes as recommended by the manufacturer?
Has the correct oil been used?
How long have you had the car?
Do you have a tendency to drive it hard from cold?
Did you not enquire what, if any, warranty was to be given with the car before you bought it?
not saying its the dealers fault just wasn't happy with the response I was told it didn't need an oil change for 10,000 miles I told them it only does about 2000 miles a year I was told it doesn't matter..I had the car for 2 years and it never went out in the winter...bottom line a 400 thousand car should be covered no matter what...ifb it was a ford I wouldn't be having this problem with the warrantee..its called a good faith warrantee....also I don't know one car dealer that would say if the oil isn't changed u could blow the motor...they need to do the right thing...if they fix it I'll trade it in for a new one
Kenny

Roseland, NJ

#4 Sep 29, 2010
I would invest a call to BMW's "happy customer" telephone number. Be firm, yet friendly and you never know what you may find on the other end.
Dominick

AOL

#5 Sep 29, 2010
Kenny wrote:
I would invest a call to BMW's "happy customer" telephone number. Be firm, yet friendly and you never know what you may find on the other end.
any idea what number to call
Jan Forrest

Rotherham, UK

#6 Oct 9, 2010
Dominick wrote:
Can someone explain to me how a 2004 rolls royce phantom can throw a piston rod and punch a hole on the side of a motor and rolls royce and the dealer(Manhattan motor Cars in nyc) where the car was purchased used with 13,000 miles on it, now has 22,000. Is not under some kind of warrantee, i can't understand how they can tell me its out of warrantee, it was clearly a defective motor. Manhattan motor cars service manager (Tony) told me it was because i didn't change the oil soon enough. A little advice for you people out there DON'T buy any cars from manhattan motor cars and definetly DON'T buy any rolls royces, with that kind of service your better off buying a maybach, needless to say i have a rolls royce with a bad motor sitting in my yard. Thanks rolls royce.
any advice feel free to contact me at [email protected]
In the first instance, the service history must have been bogus! It's very likely that the recorded mileage would have to be far greater than shown on the odometer. For a conrod to punch through the engine block the main bearing shell on the crankshaft end of that rod must have worn away through a lack of lubrication. It happened to my second car, a Toyota Estima Emina 8-seater MPV (185K kilometres), for just this reason. This can only occur due to a low level of oil in the sump (oil pan) or an oil filter blockage caused by infrequent or missed oil & filter changes. Despite what you may have been told, oil changes are required not just at certain mileage intervals, but not less than annually or more frequently. Having worked on and/or serviced cars for over 4 decades I have always preferred to use cheaper oils and change them (with a new filter) every 3k miles - without exception! My 1976 Silver Shadow (95K miles) is still in daily use having been serviced to that ethos and I expect her to outlive me.
Lastly it is not the fault of Rolls Royce or even BMW that your car is now in need of a new engine block. Blame the previous (idiotic) owners who have allowed the necessary servicing to be missed. I've had far more 'inferior' cars soldier on to well past 250,000 miles simply by attending to factory service intervals or better.
Fortunately you live in the USA with far more effective consumer laws than in many other countries. I'm sure you can soon find some shyster who will be more than happy to take on the offending car salesroom on a no-win-no-fee basis. I would definitely go down this route!
Dominick

AOL

#7 Nov 13, 2010
Jan, I think your missing the point, this is a $400,000 car and it has 12 cylinder power plant of a motor, the company that builds jet engines can't warrantee a defective motor, cause that's what it is a bad motor. I feel Rolls Royce (BMW) should stand behind there product. If they would fix it I would then trade it in and purchase a The Ghost, at this point I think I'm gonna wash my hands with these people. So much for customer satisfaction. I also own 3 silver clouds as well. I just retained a lawyer and I was advised that it is clearly a lemon law case.. We'll see what happens.
Jerry

Eatontown, NJ

#8 Oct 12, 2011
Dominick wrote:
Can someone explain to me how a 2004 rolls royce phantom can throw a piston rod and punch a hole on the side of a motor and rolls royce and the dealer(Manhattan motor Cars in nyc) where the car was purchased used with 13,000 miles on it, now has 22,000. Is not under some kind of warrantee, i can't understand how they can tell me its out of warrantee, it was clearly a defective motor. Manhattan motor cars service manager (Tony) told me it was because i didn't change the oil soon enough. A little advice for you people out there DON'T buy any cars from manhattan motor cars and definetly DON'T buy any rolls royces, with that kind of service your better off buying a maybach, needless to say i have a rolls royce with a bad motor sitting in my yard. Thanks rolls royce.
any advice feel free to contact me at [email protected]
Does this car happen to be black w a red interior.?
Felix

Metairie, LA

#9 Feb 19, 2012
Oil changes got nothing to do with that,that was a failure part on that piston,it was not a wear out oil conditions,extremely bad oil MAY cause a wear out inside engine.Roll Royce engines are made by hand,that will explain what happend to your engine.Contact RR they will help you.
Dominick wrote:
Can someone explain to me how a 2004 rolls royce phantom can throw a piston rod and punch a hole on the side of a motor and rolls royce and the dealer(Manhattan motor Cars in nyc) where the car was purchased used with 13,000 miles on it, now has 22,000. Is not under some kind of warrantee, i can't understand how they can tell me its out of warrantee, it was clearly a defective motor. Manhattan motor cars service manager (Tony) told me it was because i didn't change the oil soon enough. A little advice for you people out there DON'T buy any cars from manhattan motor cars and definetly DON'T buy any rolls royces, with that kind of service your better off buying a maybach, needless to say i have a rolls royce with a bad motor sitting in my yard. Thanks rolls royce.
any advice feel free to contact me at [email protected]
Jan Forrest

Bradford, UK

#10 Feb 20, 2012
Regardless of the indicated mileage this is still a relatively new car and should be covered by the laws relating to 'fitness for purpose' or 'merchantable quality'. However this only applies if ALL the servicing intervals have been strictly adhered to or better since the time you purchased it. Anything before that should be reflected in the service history which should have been present at the time of purchase.
However, if you doubt the attention to detail that every car receives during its 2 months build time please feel free to watch this 9 part You Tube retransmission of a National Geographic TV program.

&fe ature=related

Unfortunately there is very little of the engine build covered in this program although the inference is that every component, down to the smallest, has the same care lavished on it regardless of time or cost.

Despite your problems with your Phantom I still want the DHC version and would die a happy man if I had one. In the meantime I will soldier on with my 'rolling restoration' 1976 Silver Shadow 1.

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