mazda customer service

[dave]

customer service = no service

[Dave Thornton]

Before we purchased our MX-5 this past summer, I said "there's no spare. What happens when I have a flat, and this tire gunk won't hold?"
The dealer replied, "Don't worry about it. Just call Mazda and we'll come and fix it for you."
It is mid-afternoon on a Saturday. I have such a flat. I have tried all of the numbers and options that were suggested. What it comes down to seems to be if you want to get back on the road quick, BETTER BUY A VEHICLE WITH A SPARE!!! Mazda, you just lost my business. Dave Thornton Ft Myers, FL

[John Sweeney]

I had two entirely different experiences recently when trying to resolve a potentially life-threatening problem with my 2005 Mazda 6, V-6 Sport Wagon (vin1YVHP82D155M75092). The car exhibited unintended acceleration causing it to rev up to 2000 rpm when trying to stop the car in "drive". At Eddie Accardi Mazda in Pompano Beach Florida they were unable to find the problem. On the drive home the engine shut down in traffic. It was towed back to the dealer who replaced the accelerator pedal assembly. The problem recurred few days later. Mazda Customer Service suggested I take it to Gunther Motors in Fort Lauderdale. They diagnosed the problem and replaced the throttle body (there was a service bulletin on this), updated the power train control module and reprogrammed the transmission control module. The car has performed well since then. By the way, the service technician at Accardi offered me a $20 rebate for gasoline if I brought in the service survey from Mazda. I am surprised that two dealers in the same area could be so different in their level of competence. Something should be done to rectify this. John Sweeney, Fort lauderdale, FL

[Achir]

Waiting more than 16 days, and I still waiting for parts from mazda dealer in MI, No fed back from mazda dealer here in MN (Plymouth). when I call them they told to me than they have to charge me for the labor again . It dosn't mather if i have a guarantee for the part and labor, from mazda dealer in MI !!!

SURE, Mazda customer service = null service

[Ryon Kestler]

I purchaed a 2005 Mazda 6 in September 2006. I took the car in to have the brakes repaired and they could not repair them properly as the piston in the caliber is frozen up and the calibers are not functioning. I was told that this is a manufacturing problem and I want to know what Mazda will do about this.

[Shirley]

dave wrote:

customer service = no service

Totally agree. Think twice before you buy a Mazda. The service department is worthless, and sending a request to Mazda online is ignored. Maybe what will help is posting comments on the online reviews by the car magazines.

[Jay]

I would totally agree with all of you about Mazda's horrible customer service. My wife has a Mazda 3 2005 and in the two years that we have had it we have spent about $3,000 in repairs. But the last incident that happened in the Mazda of Lodi in NJ filled the cup. We took the car in for service and when we received the car there were a couple of scratches on the car that we had not seen before, to make a long story short they did not repair any of the scratches because they are not responsible for anything that happens to the car while in their shop....so think twice about taking your car for service in this dealer.

[LRew WinnipegCanada]

The above negative eperiences with Mazda match mine. This past January my heater stopped functioning. We took it to the Mazda dealer for repair. We were told it needed a new radiator.
The radiator was replaced but still the heater wasn't working. Upon a second inspection the repair department informed us that the entire heating system needed to be replaced to the tune of over $4,000.00.We went for a second opinion to a small repair service station. The problem was solved and the heater functioning, with a simple Power Flush. Total bill including a replaced headlight came to less than $175.00. We contacted our Mazda dealer regarding their price, diagnosis and the repair. The service attendant promised to repay the radiator by crediting our credit card. To the enormous discrepency between the two quotes, they seemed unconcerned. They also have not kept their word regarding crediting our account. Mazda has lost our business.

[Herb-Tucson Az]

Have 2006 Miata with 4 yrs warranty that has developed a rattle or something lose behind the radio console, Jim Click Mazda refuses to repair or even look at it. Bad costomer relations, maybe now that they are not selling cars their attitude with change.