Honda needs to take responsibility fo...

Honda needs to take responsibility for AC problems in All CRV's

Posted in the Honda CR-V Forum

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janie

Conroe, TX

#1 Apr 12, 2012
I just purchased a used 2004 Honda CRV.I have had it for three weeks and it is in the shop(Honda) for AC repairs that will come to over 3000.00 .This is not right.My technician seems reluctant to tell me whether or not my extended warranty will pay for this.makes me sick.after reading that many have had this same problem..something should be done to make Honda bear responsibility for these breakdowns.If you agree..please leave a message and lets try to get something done.Thank you, Signed a very very disappointed and unhappy Honda CRV customer.
liner

Brooklyn, NY

#2 Apr 13, 2012
janie wrote:
I just purchased a used 2004 Honda CRV.I have had it for three weeks and it is in the shop(Honda) for AC repairs that will come to over 3000.00 .This is not right.My technician seems reluctant to tell me whether or not my extended warranty will pay for this.makes me sick.after reading that many have had this same problem..something should be done to make Honda bear responsibility for these breakdowns.If you agree..please leave a message and lets try to get something done.Thank you, Signed a very very disappointed and unhappy Honda CRV customer.
You need to read the fine print of your extended warranty. It shouldn't be difficult to find out what's covered and what's not. Maybe ask a knowledgeable friend or family member to read it. Unfortunately, there are a lot of fly-by-night warranty companies out there. Hopefully you bought yours from Honda.
Mike

Columbus, OH

#3 Jul 1, 2012
Son bought a 2004 Honda CRV and now about six month after purchasing it now has to have the AC unit replaced! I am an AC tech and will tell HONDA OF AMERICA your dead in the water! I nor anyone I know will ever purchase another Honda ever! Where in the hell did you ever get your engineers? Oh and I am doing the repairs myself! Screw your shops!
Tina

Barstow, CA

#4 Jul 10, 2012
janie wrote:
I just purchased a used 2004 Honda CRV.I have had it for three weeks and it is in the shop(Honda) for AC repairs that will come to over 3000.00 .This is not right.My technician seems reluctant to tell me whether or not my extended warranty will pay for this.makes me sick.after reading that many have had this same problem..something should be done to make Honda bear responsibility for these breakdowns.If you agree..please leave a message and lets try to get something done.Thank you, Signed a very very disappointed and unhappy Honda CRV customer.


Janie,

I am having the same issues with my 2006 Honda. In looking for advice on the Internet, I learned that Honda settled a class action suit about the AC problems in 2002-2004 Hondas. I don't know who you need to contact, but I think you may be able to get some restitution. Unfortunately, I seem to be out of luck and at least $2300.
Ed in Atlanta

Canada

#5 Jul 11, 2012
Mike wrote:
Son bought a 2004 Honda CRV and now about six month after purchasing it now has to have the AC unit replaced! I am an AC tech and will tell HONDA OF AMERICA your dead in the water! I nor anyone I know will ever purchase another Honda ever! Where in the hell did you ever get your engineers? Oh and I am doing the repairs myself! Screw your shops!
Mike - you're right - it's a design flaw in the system and should be addressed - I don't see why a series of screens or some other trap could be intalled BEFORE the condensor to prevent the shredded metal from the compressor contaminating the whole system!!
SNOWBIRDJ

Decatur, GA

#6 Jul 17, 2012
I couldn't agree more. I took my car to the dealership here in Georgia where I normally have it serviced, and almost passed out when they told me "We get this problem all the time with this vehicle and I can pretty much tell you it's the carbon filter rupturing and the entire system will just about have to be replaced at a cost of about $3000.00". I asked if there was a recall since they "...get this problem all the time", he said no. I left and have not taken my car back there for anything. I too have been looking for the ground swell of outrage that will get Honda to notice this major problem that's hurting its loyal customers. This is absolutely ridiculous. I've been a loyal Honda customer since my college days back in the 90's. I live in Georgia, and it's been over 100 degrees; when I have to pick up my child, and do grocery shopping with no AC. I think we should get a petition or class action lawsuit going. I am tired of this, but I refuse to pay over $3000.00 for a defect with their product. I simply will not buy a Honda again.
liner

Brooklyn, NY

#7 Jul 17, 2012
SNOWBIRDJ wrote:
I couldn't agree more. I took my car to the dealership here in Georgia where I normally have it serviced, and almost passed out when they told me "We get this problem all the time with this vehicle and I can pretty much tell you it's the carbon filter rupturing and the entire system will just about have to be replaced at a cost of about $3000.00". I asked if there was a recall since they "...get this problem all the time", he said no. I left and have not taken my car back there for anything. I too have been looking for the ground swell of outrage that will get Honda to notice this major problem that's hurting its loyal customers. This is absolutely ridiculous. I've been a loyal Honda customer since my college days back in the 90's. I live in Georgia, and it's been over 100 degrees; when I have to pick up my child, and do grocery shopping with no AC. I think we should get a petition or class action lawsuit going. I am tired of this, but I refuse to pay over $3000.00 for a defect with their product. I simply will not buy a Honda again.
At least your dealer admitted he'd heard about it. Most of them are like the three monkeys: see no evil, etc.....
Skye

Rosemount, MN

#8 Jul 18, 2012
2004 HOnda CRV just had the A/C compressor go @ about 140K miles. Lucky it took this long but agree Honda needs to do something about it. Not wasting my time getting it fixed. I'm contacting our news agencies and Attny Gen. since here in MN they love to go after the bad guys. Our news people and AG will have a feild day with this! Never buying a Honda again.
Garret

Cedar Ridge, CA

#9 Jul 18, 2012
Just found this site. My story is similar: our 2002 CRV a/c went out in 2007. Cost $2400 to repair. Now it has happened again, and my mechanic says this time it will cost $3400. Yikes!!
We need to get together and force Honda to do something.
I signed the class action suit 9 months ago. Have not received a dime yet.
What happened to that case? I cannot find anything on their site.
Comet

Albany, NY

#10 Jul 29, 2012
Have 2003 CRV purchased used in the Fall of 2011. Bought it from Honda TROY NY. We have had no problems. Drove the car from home to ALbany NY (about 50 miles) we were shocked to hear huge noise on start up. Drove home with no probs noticed noise increased when you turned the AC OFF. When started in the AM the SERPENTINE BELT SNAPPED.
Not sure WHAT exactly has broken other than the belt. And whatever the noise was from likely the AC comp and clutch. No dealer closer than 30 MILES and the dealer we bought it from is about 45 MILES away and the car CANNOT be driven due to NO BELT.

Took out the POWER STEERING; WATER PUMP; ALTERNATOR and the AC COMPRESSOR.
Basically rendered the car a fairly pricy lump of pretty metal that cannot be driven and certainly cannot be sold "as is" except for parts.
IF we get no "response or relief" from HONDA we will be OUT the thousands of dollars we paid for the car less than a year ago and we certainly CANNOT afford to pay $3000 PLUS to repair it.
From a daily driver and much needed transport to a lump of metal in a few seconds thru HONDA ENGINEERINGS fault---this is outrageous esp in light of the fact that it seems that this car only CAME WITH THE AC option---no CRV's were SOLD without this according to some parts guys we spoke to today.

That a car can be made UNUSEABLE by a part that is an OPTION on most cars is even more outrageous. The part failing and costing MORE than the REPLACEMENT VALUE of an other wise excellent condition car is beyond belief. HONDA has shirked it's responsibility on this- infuriating.
We have had many HONDA vehicles---two motorcycles including (currently) a fairly rare HONDA VALKYRIE which has been trouble free; a 1984 CIVIC which we bought new and had several problems with that were fixed very reluctantly under warranty and then when the engine blew a hole in a piston the "extended warranty" had to be forcibly rammed down HONDAS throat to fix it. That car did however run for 269,000 miles
We have also had THREE other Honda cars.

Before we bought a CRV we spent several days on line looking for info to let us know exactly WHAT and WHY things might go WRONG on this car and this AC problem was NOT discovered or we would certainly NOT have purchased it or any OTHER HONDA product.

EVERYONE here should contact their State Attorney Generals Office and COMPLAIN loudly. I don't care that HONDA "settled" the CLASS ACTION SUIT---there is no good reason for them to GET AWAY WITH these parts failing and causing such extensive and crippling damage.
As far as we can tell we could replace the belt but this might not FIX the problem if the AC is actually destroyed. A parts guy suggested that it might--maybe---could--be possible to replace the pully on the AC but that this might NOT fix the problem like ALL other cars on the road--or to BYPASS the pully entirely like MOST other cars on the road. And it might be possible to get a used compressor or other AC parts---but then again it might NOT be possible and we are not AC repair people and would not be able to re-fill the system in any case. Living without the AC would be annoying but liveable--if it wasn't for the fact that several people in the family have asthma--and one of the REASONS we bought THIS car was to be able to drive them around---one is a toddler with severe respiratory problems!

In the AM we are going to be making apparently a LOT of calls to the dealer; the various parts places we deal with; and whatever consumer organizations I can drum up.

I personally cannot believe that no one has ever heard of this and that there is not a CRV on everybodys lawn---there are millions of these older CRV's out there and surely this is a very common problem just judging from the number of comments here and the length of time the thread has been running---since 2007!!!! You could replace the ENGINE for less than this repair.
No more HONDAS for us---and I was thinking of the ODYSSEY for a kid and cargo hauler. Nope.
liner

Brooklyn, NY

#11 Jul 30, 2012
Garret wrote:
Just found this site. My story is similar: our 2002 CRV a/c went out in 2007. Cost $2400 to repair. Now it has happened again, and my mechanic says this time it will cost $3400. Yikes!!
We need to get together and force Honda to do something.
I signed the class action suit 9 months ago. Have not received a dime yet.
What happened to that case? I cannot find anything on their site.
What usually happens with class action lawsuits is after several years, you will get a coupon in the mail for 50 bucks off the purchase of a new Honda and the lawyers will get the million$ awarded in the lawsuit. OK?
Darryl

United States

#12 Aug 1, 2012
Mike wrote:
Son bought a 2004 Honda CRV and now about six month after purchasing it now has to have the AC unit replaced! I am an AC tech and will tell HONDA OF AMERICA your dead in the water! I nor anyone I know will ever purchase another Honda ever! Where in the hell did you ever get your engineers? Oh and I am doing the repairs myself! Screw your shops!
Are you for hire???
macmouse

Salt Lake City, UT

#13 Aug 13, 2012
The air conditioning system on my 2004 CRV stopped working after 85000 miles. My dealer said it would cost $5,000 to get it fixed. This is unbelievable.
liner

Brooklyn, NY

#14 Aug 13, 2012
macmouse wrote:
The air conditioning system on my 2004 CRV stopped working after 85000 miles. My dealer said it would cost $5,000 to get it fixed. This is unbelievable.
As you have found out, this is a somewhat common problem. You could do much better at an independent shop rather than the dealer.
Garret

Auburn, CA

#15 Aug 16, 2012
I have some good news to report. As I wrote here back on July 18, our 2002 CR-V a/c went out recently, for the SECOND time. Back 5 years ago I paid our local guy $2400 to replace everything. When it went out again this summer I called Amer. Honda at 1-800-999-1009.

They gave me a case number, called me back the next day, and asked me to get the local dealer to write up their estimate, and send it to the factory. I did. This estimate came in at $3490.

A week or so later Amer. Honda offered to pay everything except $875. Still a lot of money, but better than nothing.....s o I went for it and had the dealer replace everything.

Thanks to this site I found the tel. number. I hope other folks have the same success. Good luck.
2003 Honda CRV-AC failure

Vista, CA

#16 Aug 19, 2012
Garret wrote:
I have some good news to report. As I wrote here back on July 18, our 2002 CR-V a/c went out recently, for the SECOND time. Back 5 years ago I paid our local guy $2400 to replace everything. When it went out again this summer I called Amer. Honda at 1-800-999-1009.
They gave me a case number, called me back the next day, and asked me to get the local dealer to write up their estimate, and send it to the factory. I did. This estimate came in at $3490.
A week or so later Amer. Honda offered to pay everything except $875. Still a lot of money, but better than nothing.....s o I went for it and had the dealer replace everything.
Thanks to this site I found the tel. number. I hope other folks have the same success. Good luck.
Thanks for the good news. I am also waiting in limbo right now with a recent "black" death to my AC system. Hoehn Honda in Carlsbad CA acted as it they have never heard of this AC problem and the service manager said that he will have to investigate it further. Meanwhile, I sent a letter to the lawsuit administrator of the class action law suit and also opened a case with Honda of America. My failure happened on August 16th, 2012 the very day of the deadline to be included in the lawsuit! I could not submit repairs and receipts in time and have them postmarked. I was told by the lawsuit folks that sorry but I missed the deadline!!!!
Not very helpful! Plus my mileage is very low at 45600 but it is a 2003 so the years are past allowable years included in the lawsuit. I cant believe they go by years before they go by mileage. I hope that is not the case. I am hoping that Honda will cover this repair as I cannot afford the $3700. Thanks for your post. Celeste
Garret

Auburn, CA

#17 Aug 19, 2012
Celeste,
I just read your post. My advice is to call that toll free number and ask that Kim be in charge of your case. She is the person that helped me.
Good luck, Garret
Ken

United States

#18 Oct 30, 2012
Honda has problem with civics also.
janie wrote:
I just purchased a used 2004 Honda CRV.I have had it for three weeks and it is in the shop(Honda) for AC repairs that will come to over 3000.00 .This is not right.My technician seems reluctant to tell me whether or not my extended warranty will pay for this.makes me sick.after reading that many have had this same problem..something should be done to make Honda bear responsibility for these breakdowns.If you agree..please leave a message and lets try to get something done.Thank you, Signed a very very disappointed and unhappy Honda CRV customer.
hawaiian_brian

Fort Huachuca, AZ

#19 Dec 20, 2012
my 2007 crv having a/c issues for past 5 months.
only cools when weather is cool, early AM/later PM.
daytime temp, runs hot. just received an extended warranty from torrace,ca office to have clutch replaced by dealer. contact called Amer. Honda at 1-800-999-1009 to see if your vehicle is covered.
GSS

Manchester, NH

#20 Jan 5, 2013
I have a 2008 CRV and had to get the AC CONDENSER replaced in August of 2012. When I recently brought the car in for regular service, the service tech checked for any recalls and found a couple of recently extended warranties, one of which was for AC COMPRESSOR. Was told my issue was not covered as the part failing was different. I'm trying to research cause and effect to see if a COMPRESSOR failure may have caused the CONDENSER issue. Looking for opinions and whether there's any detailed online info on these extended warrantys from Amer Honda.

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