You mention lack of support from Chrysler. Cars are complicated and things fail occasionally--often from lack of maintenance or abuse. Your car is nearly 6 years old and I doubt if it came with a lifetime warranty. I notice most of the complaints are from people who took their vehicle to the local garage for repairs, not the dealership. Dealerships charge higher fees, but generally have better trained technicians and their training is specific to their vehicles. They are better informed of problems and solutions for these vehicles than the neighborhood garage or Pep Boys or Jiffy Lube or your buddy down the street. The money you would have saved if your mechanics had been right on the first "guess" was wasted when they made the second, third or fourth wrong diagnosis. There are some excellent technicians not affiliated with the manufacturers, but few of them are specialists on a given vehicle. Unfortunately when we try to save money it often costs us more in the long run.
I've been bringing my PT Cruiser to my Chrysler dealer the whole time. It started overheating last summer. First they said it was the fan, then the radiator cap and thermostat, then coolant leak cause by something else. They also purged the radiator. After all this, it still overheats and now they want to take apart my engine to see if the block is cracked. They want $700 just to look plus more than $1,000 to fix the block if it is cracked! I think they've been guessing the whole time and their games may have caused the block to crack.
Do I have cause to accuse them of this?