2003 Surburban Rear Window hinge broken
CWB

Unionville, TN

#41 Jul 1, 2009
Got absolutely nowhere with the clowns at GM. All they wanted to talk about was mileage on the Tahoe and being too high. What that has to do with a defectively engineered hinge is beyond me?

Last GM product I will ever buy.

Their $1200 repair cost $550 thru a glass dealer for a complete rear window assembly. The hinge part has been re-engineered. A bigger hinge. And NOT a part of the rubber surround plastic.

I have the defective hinge saved right here by my desk. The whole metal hinge is encased in plastic moulding. The plastic moulding is glued to the glass in the hinge area. Two little dollops of glue mark the glass and the hinge rubber. TWO!!!!

FU GM! Seriously FU!!
Debbie

Richmond, TX

#42 Jul 1, 2009
If it is worth your while, write letters to GM asking them to reimburse you. Request that they treat this as a manufacturer's Goodwill warranty.
Gary

Rockingham, NC

#43 Sep 16, 2009
2004 Yukon 70K miles right rear hinge broke -- Thought the wife and kids had sprung the window -- after reading posts -- obviously not the case. Took it to the local dealer -- they acknowledged how expensive the part was however there was nothing they could do. Contacted GM -- the rep stated he hated to be the bearer of bad news, but there is nothing they can do.
david lewis

Atlanta, GA

#44 Dec 6, 2009
I have a 2003 and at 163,000 miles the rear window hinges broke going down the highway and the window was destroyed by the wind.
david lewis

Atlanta, GA

#45 Dec 6, 2009
ATLANTA, GEORGIA
G5SP

Claxton, GA

#46 Dec 11, 2009
I have a 2001 Yukon XL with the same right hinge delamination. I'm thinking of glueing it down myself with JB Weld, clamping it with a 6 inch clamp, and letting dry for 24 hours as suggested in other forums. Alternately, I just got a quote from Safelite Auto Glass for a replacement for about $340 which includes installation.
Nancy W

United States

#47 Jan 14, 2010
I have a 2004 Tahoe 4WD with 46k miles on it. Rear window has been opened about 4 times since the vehicle has been owned. One of those was at the dealership when I took it in. The right upper hinge on the rear lift window has separated and only held in place by left hinge and lock. Took it to the dealership which told me I had two options that the recommended to their customers with this problem. One was to replace the window to the tune of $1k, the second was to have a 3rd party glass repair guy come in and reglue it. It's enough of a problem that the dealerships know the fix, but not enough of a problem that Chevy owns up to the problem. I filed a complaint with them and got nowhere since they claim not to have knowledge of a significant problem. If you have this issue with a Suburban or Tahoe in this model year or similar production year, PLEASE notify Chevrolet's complaint department and let them know. Still don't have mine fixed, but I told the Chevy rep that if I am driving down the road and the glass flies out, I am quite sure they will deal with it then.
Nancy W

United States

#48 Jan 14, 2010
CWB wrote:
Got absolutely nowhere with the clowns at GM. All they wanted to talk about was mileage on the Tahoe and being too high. What that has to do with a defectively engineered hinge is beyond me?
Last GM product I will ever buy.
Their $1200 repair cost $550 thru a glass dealer for a complete rear window assembly. The hinge part has been re-engineered. A bigger hinge. And NOT a part of the rubber surround plastic.
I have the defective hinge saved right here by my desk. The whole metal hinge is encased in plastic moulding. The plastic moulding is glued to the glass in the hinge area. Two little dollops of glue mark the glass and the hinge rubber. TWO!!!!
FU GM! Seriously FU!!
My Tahoe has only 46k miles on it (2004), so it certainly isn't the mileage or the usage. It's a defective installation/design that needs to be addressed. I got nowhere with Chevy either, just a call saying we hear your complaint but no help.
Billy

Pearland, TX

#49 Feb 3, 2010
Same deal here. Right side hinge broke away from glass where it was glued and molded in. I am going to try JB Weld too. Can't hurt. The alternative is to replace hatch with new one.(over $800). Even the junk yard know about the problem and price these items high and the used replacement will probably have the same issue. Nice work GM!
Tony

Temecula, CA

#50 Feb 11, 2010
Maybe we should consider a class action lawsuit. I have a 2003 Suburban with 59,000 miles. hinges came unglued. I knew about the problem from reading this site and your posts. took it to the dealer and right away they had the canned response of, "That's strange. Ive never seen this before." Pure B.S. How can u be in the industry and not know of this problem. I'm going to cause a big stink and advise the manger i'm talking to a lawyer for a class action. its obviously a defect. we'll see if threats work.
James in Louisiana

Opelousas, LA

#51 Feb 20, 2010
SOLUTION!!! Save the $500 -$1,000 repair costs. Although this does not fix the problem, it will allow you to drive down the road with less fear that the window will break, or fall off the truck. I have a Sub and Tahoe, both with the same rear window hinge problem. My father suggested to remove the hydralic arms that lift the window, as they create too much force for the hinge design. We did this and it worked. It is a two person job (one needed to hold the glass). Use a small flat head screwdriver to remove the metal retaining clips at the top and bottom of each hydralic arm, and remove the arms. This allowed us to close the window in the normal position, reducing the chance of leaks, wind noise and window separation from the vehicle. All the JB weld and other glues that I used to previously repair the hinges did not hold for long. My suggestion to GM, other than a stronger hinge design, is to either reposition or use hydralic arm that produce less upward force. Best of luck to all! If you find that this post helps, please pass it on and help others! Thank you!

James
Keith

Lithia Springs, GA

#52 Feb 20, 2010
2002 Yukon XL

Different story but same results. Broken hinge on passenger rear window.
todd

Charlotte, NC

#53 Mar 8, 2010
03 suburban same problem with hinge.this is the worst vehicle i have ever owned. i have had problems with window motor,seat adjuster,a/c,catalytic converter,peeling paint on interior,fuel gauge /pump,steering wheel bushing,intake manifold leak,leaking rear shocks,etc. chevy says sorry,but will not stand behind product.no wonder japan leads auto . shame on gm for dumping garbage!!!
poster

United States

#54 Mar 13, 2010
Please do not follow the advice given by James in Louisiana to remove the rear window gas lifts. You are almost guaranteed to have the glass blow out. After removal you will only have the good hinge and the latch to hold the glass in place. All it would take is to open the window at highway speeds and there goes your back glass!
Jessie

Chicago, IL

#55 May 10, 2010
I had the same problem on my 2004 Yukon xl my right hinge broke off called a dealer and told me I had to buy a new glass. So I took it to a used autoglass shop and got it fixed for $45 . They took off glass and glued the hinge back on with the black substance they use to replace the windshield. Then they let it sit over night so the glue hardens then they installed the glass but didn't put the struts till after 5 days and all Is well it's been 2 weeks already.so if you can get your hands on that glue you can do it yourself
KEITH orlando fl

Winter Park, FL

#56 May 27, 2010
I HAVE A 2003 SUBURBAN 2500, AND YES THE RIGHT BACK WINDOW HINGE BROKE. SHAME ON G.M. FOR NOT TAKING CARE OF THIS. LOOKS LIKE WE ALL ARE S*** OUT OF LUCK. THERE GOES MORE MONEY THAT I FEEL I DID NOT NEED TO SPEND. NO MORE G.M. PRODUCTS IN THIS DRIVEWAY.
bryan

Hobbs, NM

#57 Jul 2, 2010
KEITH orlando fl wrote:
I HAVE A 2003 SUBURBAN 2500, AND YES THE RIGHT BACK WINDOW HINGE BROKE. SHAME ON G.M. FOR NOT TAKING CARE OF THIS. LOOKS LIKE WE ALL ARE S*** OUT OF LUCK. THERE GOES MORE MONEY THAT I FEEL I DID NOT NEED TO SPEND. NO MORE G.M. PRODUCTS IN THIS DRIVEWAY.
what i did is gave a buddy who installs glass a call and we cleaned up the hinge and the glass with sprayway glass cleaner then used some of his windshield primer to help the urathane adhere better. it didnt take much urathane we used one of his nearly empty tubes from a previous job. after gluing put vise grip on it for 2 hours but not too tight then put the glass back on the vehicle WITHOUT the strong arms for 2 days. after i was sure it was dry i put them back on and all seems well for a "patch job" but it will buy me enough time to save my money for the glass.
Ron

Palm Coast, FL

#58 Jul 21, 2010
Same problem, 03 Suburban and first the left hinge seperated, then 2 mos later, the right one did the same. Very sad that GM will not stand behind this problem. local dealer is very aware of the problem, but "there is nothing GM will do". My dad's Lexus does not have this problem! My next purchase will now send $ to Japan or Germany.
cindy

Escondido, CA

#59 Jul 24, 2010
I have the same problem. I gave my car wash guy a severe tongue lashing last week when my car returned with a broken right hinge. I have a friend that used to work for a GM dealer. I am passing this on to him.
Linda Texas

Galveston, TX

#60 Jul 28, 2010
Same song, second verse. 203 Yukon Denali, 72K miles. I JB welded my hinge back on after the right side delaminated from the glass. I took the hydrolic arms off to cut down on stress points. Well, that lasted for 3-4 weeks. Today, I lost both hinges and the latch part is left in the door. Good thing I was not on the road or it would have flown off onto oncoming traffic! Dont understand why this isnt recognized as a recall item.(didnt realize til today how many of us there are out here!)

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