Review: Central Texas Harley-Davidson
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MorePwr

Cedar Park, TX

#21 Aug 16, 2010
I've been doing bizness w/CTHD for 13 years now, 6 bikes, and a few 100K miles. I've seen many partnerships, and portions of them come/go. I'm in a position to know that what you're seeing on the outside are the affects of years of abuse on the inside. The "new" owner (what else to you call one of the partners?) has had quite a fiscal mess to cleanup. It didn't get that way overnight, and it doesn't get fixed that fast either. It takes time to clean out over a mill of excess unwanted inventory, and abused accounts.

Regarding turnover of personnel, there was most definately a culture of the old school HD attitude. Many folks still acted as if you had to get on a waiting list and be happy with what you got (remember the late 90's). Some held onto the sales mentality of the golden tech boom when the Dellionaires didn't even ask the prices.

The onsite partner is working through these things. If you've ever owned your own business, or even better, bought someone elses, you'd understand more than just a disgruntled employee's view of things.

Is it perfect? No.
Is it better than it was 2 years ago? Damn straight it is! Is it continuing to improve? Yep.
johntheman

Killeen, TX

#22 Aug 28, 2010
Ran into Jim Goode last week--he is now at Horny Toad with Hance and Kim. Never hear anyone unhappy with how they are treated over there.
Newon

United States

#23 Oct 4, 2010
Went into CTHD to look at bikes...should rename the place CTDOA...man, the place was dead and the fewest number of sales people I've ever seen in there. Looks like the word is out and they can't even hire anymore. I was told though that anyone who does want to work there has to pass a "looks like he/she should work here" interview. The last I heard, that was discrimination! This ship is sinking...slowly, but its sinking.
Its like walking into a morgue, but a morgue would probably be more fun...
ReFried

United States

#24 Oct 4, 2010
MorePwr - You're Full of Shit. The "new ownership" doesn't give damn about the people who work there and that is exactly what the "mentality" reflects...a place where sales people are cheated out of bonuses by Sales management, where sales people are seen as temporary since the "new ownership" doesn't pay them even a modest wage. And, all "new ownership" is doing is providing the training for sales people to go to Cowboy or Horny Toad where they can make a living.
Fiscal Mess? No. I am a business owner and have been for 25 years and I've talked to "new ownership" at CTHD enough to realize that "new ownership" is in way, way over his head. he has no clue how to run a business, motivate people, or sell H-D's for that matter. APS ought to just hang a Gone Out of Business sign out front now.
Ride to Live

Austin, TX

#25 Nov 6, 2010
nuffsd wrote:
<quoted text>
You are dead wrongand need to check your source... First of all, Hance wasn't fired and secondly, tattoos are and never have been an issue at CTHD! Hance is a very highly respected and will remain that way!
Respected WHERE?! Certainly not at CTHD! Why would a MANAGER get demoted back to SALES if he was so highly respected?
Charity

Austin, TX

#26 May 13, 2011
We recently purchased 3 2011 Harley Davidson's from Central Texas Harley Davidson. Their sales staff has been extremely knowledgable and helpful, and they go that extra mile to ensure that you drive away with the bike of your dreams! The staff in motorclothes go out of their way to assist, and the receptionist is always quick with a smile and greeting! The have definitely become our family dealership of choice. Keep up the great work!
Your Best Friend

United States

#27 Jun 23, 2011
These guys are SNAKES! The Round Rock store will screw you over eventually, loyalty means nothing to Jack Hudson, the General Sales Manager. Jack fosters a culture that is completely dedicated to turning a quick dollar at the expense of the customer. I have been associated with this store for sometime and know everyone by name, it made no difference. Although everyone there is not immoral, as long as the store is being led by a scoundrel I will take my business north to Horny Toad or south to Cowboy and I encourage you to do the same...from one biker to another
MC Viajero

Austin, TX

#28 Jun 23, 2011
CTHD and APS is definately the worst dealership i've ever dealt with. Several years ago, I took my bike in for a 10k intreval service. 2 weeks later, while on the road, my rear brake went metal to metal. These dipsticks didn't even inspect the brake pads! Made me wonder what else they weren't performing during this extremely expensive service. When I brought it back for them to rectify the problem, the jerk service manager expected me to pay for a new rotor, that was damaged dut to their failure. I had to contact one of the owners of APS to get the problem solved.

Over the years, I've tried to give them another chance, but they have failed miserably each time. I won't even buy a spark plug from these crooks.

Owners and managrs of CTHD, get out of the business. Sell it to someone who who will run it right.

also, I agree with the other posters;Hance and Kim are good people. they're better off away from this rip-off joint.
Nomore

United States

#29 Jul 13, 2011
Had some good experiences at CTHD but the place has seen to lost it's way. Recently went in looking for my favorite person in the place Jenny in Financing...come to find out she is no longer working there WTF? I don't know the details but I do know CTHD screwed here over and was told I should take my business elsewhere...Done! Bought a CVO from Horney Toad a few days ago and couldn't have been a better experience.

Since: Dec 12

Round Rock, TX

#30 Dec 13, 2012
CPHarleyDude wrote:
The owner turns over sales people like he changes underwear. I asked one of the salesmen why there are always new sales people in there and was told that was by design. Good sales people won't stay and after the new sales people figure out that the pay equates to minimum wage, they leave too. After 5 or 6 visits (I live closer to CTHD than Cowboy HD) I did meet a Sales guy who I didn't feel was just trying to get me to buy a new motorcycle. He was seriously interested in me and making sure I got the right bike. I didn't feel pressured or rushed. His name was Jim Everitt. When I went back in today I was told he left. I was ready to buy the Softail Convertible he showed me last week but I think I'll wait for awhile. CTHD, you guys need to figure out that having all new faces in sales doesn't inspire confidence in customers. You finally get one guy in there tht I trusted and now he's gone. Whats up with that?
The reason why is Jack Hudson their sales manager he is a punk, he's like a high school bully who throws his weight around because he has little man syndrom, I talked to several employes that talked about how it's a shitty place to work because this guy talks to them like an ass hole, yelling, swearing, blowing up on them. I mean come on let's act like adults, and treat people with a minimum amount of respect. I have witnessed first had how he has fired an employee just because he could, no other good reason, so with that kind of hostile work environment, sure your going to have a high turn over rate. But as long as the ass holes in charge are making the company money why would any one care!!!! Sad.

Since: Dec 12

Round Rock, TX

#31 Dec 13, 2012
ReFried wrote:
MorePwr - You're Full of Shit. The "new ownership" doesn't give damn about the people who work there and that is exactly what the "mentality" reflects...a place where sales people are cheated out of bonuses by Sales management, where sales people are seen as temporary since the "new ownership" doesn't pay them even a modest wage. And, all "new ownership" is doing is providing the training for sales people to go to Cowboy or Horny Toad where they can make a living.
Fiscal Mess? No. I am a business owner and have been for 25 years and I've talked to "new ownership" at CTHD enough to realize that "new ownership" is in way, way over his head. he has no clue how to run a business, motivate people, or sell H-D's for that matter. APS ought to just hang a Gone Out of Business sign out front now.
I just started working there and on my first day no one really cared that I had started, didn't give a shit about helping me with my training "watch these DVD's let us know when your done" I was in there training room for 8 hours ( minus lunch ) and no one even came up to check on me?! At the end of each DVD they say to work with you dealership sales people on what you've learned. So I go ask the management what I'm suppose to work on they tell me not to bother them they are busy " just go watch your DVD'S" how am I suppose to guage what ive learned when no one will talk to me, I Finnish the DVD's go back downstairs tell the manager Jack Hudson that I'm done and ask what to do next, the guy says " didn't I tell you not to bother us?" " your done!" WOW what a great place to work no one cares if you succeed or not and when you care enough to ask what your suposse to do ( hmmm being it was my first day and all!) you get fired! Unbelivable, it's to bad people that shop there have no idea what a horrible place it really is, but I guess people need there jobs so they are willing to put up with almost anything to get a paycheck!!!!!
TheTruthHurts

Del Valle, TX

#32 Jan 27, 2013
Ever notice that Central Texas HD doesn't post pictures of their service technicians? Crazy turnover rate. Mechanics work 12 hr shifts and are payed dirt. They invest 2yrs/20+K to go to Harley school and yet the sales staff/parts/service writers are a bunch of losers hired off the street who just have to buy a pen.
UTAH

Round Rock, TX

#33 Apr 15, 2013
Jack Hudson is the biggest problem Centeral Texas Harley has! He has treated me like shit I've seen him treat employees like shit and he really has a case of little man syndrom! He is the only reason I won't go back! now I have to go north or south out of my way to get anything done! I wonder how many people would start coming back to CTHD if they fired that ass hole!
USA0978

Round Rock, TX

#34 Apr 15, 2013
I just started working there and on my first day no one really cared that I had started, didn't give a shit about helping me with my training "watch these DVD's let us know when your done" I was in there training room for 8 hours ( minus lunch ) and no one even came up to check on me?! At the end of each DVD they say to work with you dealership sales people on what you've learned. So I go ask the management what I'm suppose to work on they tell me not to bother them they are busy " just go watch your DVD'S" how am I suppose to guage what ive learned when no one will talk to me, I Finnish the DVD's go back downstairs tell the manager Jack Hudson that I'm done and ask what to do next, the guy says " didn't I tell you not to bother us?" " your done!" WOW what a great place to work no one cares if you succeed or not and when you care enough to ask what your suposse to do ( hmmm being it was my first day and all!) you get fired! Unbelivable, it's to bad people that shop there have no idea what a horrible place it really is, but I guess people need there jobs so they are willing to put up with almost anything to get a paycheck!!!!!

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