Review: Central Texas Harley-Davidson

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CPHarleyDude

United States

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#1
Dec 1, 2009
 

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The owner turns over sales people like he changes underwear. I asked one of the salesmen why there are always new sales people in there and was told that was by design. Good sales people won't stay and after the new sales people figure out that the pay equates to minimum wage, they leave too. After 5 or 6 visits (I live closer to CTHD than Cowboy HD) I did meet a Sales guy who I didn't feel was just trying to get me to buy a new motorcycle. He was seriously interested in me and making sure I got the right bike. I didn't feel pressured or rushed. His name was Jim Everitt. When I went back in today I was told he left. I was ready to buy the Softail Convertible he showed me last week but I think I'll wait for awhile. CTHD, you guys need to figure out that having all new faces in sales doesn't inspire confidence in customers. You finally get one guy in there tht I trusted and now he's gone. Whats up with that?
Llano

United States

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#2
Dec 1, 2009
 

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I have noticed this happening at other Harley Dealers and also Many New car lots. I think it is just the nature of the beast. I'm not saying it is right, just pointing out my observations. I purchase a new Harley nearly every year, and have never had the same sales person twice.
Alejandro

Seguin, TX

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#3
Dec 4, 2009
 
For some insight into this, you might watch "Glengarry Glen Ross" (1992).
CPHarleyDude

United States

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#4
Dec 5, 2009
 

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This place must be in real trouble. The new owner (is really just the GM who bought 20% of the inventory), apparently shut down the Riders Edge course this week, let go one finance person, and I heard this morning that 5 sales guys quit this week because they got screwed on their commissions from November sales. And I didn't think the place could get any worse!
Buell Rider

College Station, TX

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#5
Dec 12, 2009
 

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Owning several motorcycles and visiting many dealerships across Texas I can tell you that Central Texas Harley Davidson, is by far the worst dealership to visit or do business with. The Managers are completely dishonest and arrogant, the Sales Manager Jarod is awful to work with and the sales men and manager are both completely dishonest at every stage of the purchasing process. I would suggest you not even visit them or atleast don't believe anything they say about bikes or guarantee you because their promises are fleeting. Stay far away....
Ride to Live

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#6
Dec 23, 2009
 

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As I was working with my salesman, giving my CONFIDENTIAL information, a smallish Guy came walking up to me to introduce himself. He came out of nowhere! I asked my sales Guy who the hell that Guy was, and come to find out it was the owner! Lay off the coffee... The "sales manager" Shane could have been my grandson. Now, young talent is great, but this kid is one condescending snot nose. And why would I possibly not want a lower interest rate through a CU if can qualify?! Bottom line is Cowboy Harley was quick, hassle free and fair. Oh, BTW, why would Harley offer a better interest rate at different dealerships? Hmmm... Treat qualified buyers right. You'll do more business.
Truth Seeker

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#7
Dec 23, 2009
 

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This place has been touting "new ownership." I was really excited! Could it be? My neighborhood Harley shop was turning things around? I have had bad experiences there before, but felt it was time to bury the hatchet. I went in to see new faces. Great. Friendly people. Far fewer salesmen. Not bugging me to death. I have been wanting a new street glide. How much, I ask. "About" xx dollars. How much, out the door, I asked again. I found out the price must change once they have your credit application. It was required to get a price on paper. New faces, same tricks. So, I Googled them. STILL owned by APS. WHAT HAPPENED
TO THE NEW OWNER? These guys are still full of $h!t. Avoid them like the plague.
kantSAA

United States

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#8
Dec 29, 2009
 
I used to work there. I thought it would be fun, but it wasn't for me. The "owner" doesn't really own the place, he owns a very small interest. American Powersports owns the majority...something like 80%.
So here's my rub on the place. The new "owner" is really just a GM with a non-controlling interest in the business. I met some really good people there that I will remain friends with for a long, long time. I mean quality human beings who I would work with again anytime. But, the GM has no clue that he's got some good people because he doesn't take the time to get to know any of them or their backgrounds. All he cares about is "what can you do for me today"? As a result all the Bike sales guys (except one) that were really knowledgable have left and gone onto other things. The motorclothes people are not far behind and neither are the parts people from what I can tell. The "new ownership" is in the process of making a bad thing, even worse but doesn't get it...
My philoposhy is and always has been that if you take care of YOUR employees, they will take care of everything else. This guy will never understand that concept. You don't get anywhere by calling your employees names, especially behind their backs. You can't expect people to perform their best when they are trying to figure out how to pay their bills because you refuse to pay them what they are worth, or the sales managers are keeping all the spiffs generated from the hard work of the sales people. This place is in trouble and its not going to get any better until Harley-Davidson steps in or takes control of the dealership.
NuttinHunnie

United States

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#9
Jan 26, 2010
 
Went there for the first time to look at the 2010's. New in town. Just moved here...will NEVER go back.
The sales guy didn't know shit but kept trying to get me to fill out a credit application to buy a bike he knew nothing about. I knew more about than he did. Then some red headed, pimple faced 20 something year old, who looked like he should be selling Hondas came out to talk to me. When if buy another Harley, and I'm ready to buy, I want a guy who actually rides one to sell me one.
BuelSuks

United States

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#10
Feb 17, 2010
 
Went to Central Texas H-D and was greeted by a herd of sales guys who looked like they were all hired right out of the state nut hospital. Holy Jesus! is one of the requirements to work in bike sales there that you have to have fallen out of the buttugly tree and hit every branch on the way down?
scary!
FORMERCTHDCUSTOM ER

United States

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#11
Mar 30, 2010
 
I found out during my last visit that Hance Smith, who had been at CTDH for 15 years has "retired". Retired my ass!
Word on the street is that Hance was FIRED because he would not wear shirts that covered his tatoos. Imagine that, a Harley salesman with no tatoos!
This should be the end of CTHD, and they deserve it.
kantSAA

United States

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#12
Apr 12, 2010
 
Hance is a great guy. Kim, Hance's wife who was the Finance Manager at CTHD has left as well. Found out that Hance and Kim are both at Horny Toad Harley Davidson. Sounds to me like a win for Hance, Kim, and Horny Toad. The only loser is Central Texas HD, but then why expect anything else from them. They just don't get it.
johntheman

Harker Heights, TX

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#13
Apr 21, 2010
 
Take the short drive up I35 to Fort Hood H-D in Killeen and talk to Jim. He is an outstanding salesman (I have bought 2 bikes from him in 3 years)and you won't get any of the Central Texas BS.
NoMoCTHD

United States

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#14
May 29, 2010
 

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CTHD is a classic case of people doing business there because its convenient. Most of my friends hate doing business there but its close by. I ride with a couple if guys that live south and they go to Cowboy and they have nothing but good things to say. I can't find anything good to say about CTHD. The sales people suck, and don't even get me started on the general unfriendliness of Service. They act like they are doing you a favor by allowing you to take your bike there. Took my bike there for 5k maintenance, have a VIP plan (was told that VIP gets you to the head of the line which is BS). Was also told they'd call me to come pick up since my VIP (service while you wait) wasn't going to happen. They never called and of course had to call them. This S**thole need REAL "new ownership".
doesntmatter

Radford, VA

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#15
Jul 7, 2010
 

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He wasn't fired, he just left. i worked with him in the past, and sorry to say, he couldn't "close" a door. If he wasn't selling at just above cost so his wife could back door you in the finance office, he wasn't selling. When they put him back in sales, he wasn't even selling 5 bikes a month. Sorry to be harsh, but that is the TRUTH!!!
nuffsd

Radford, VA

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#16
Jul 7, 2010
 
FORMERCTHDCUSTOMER wrote:
I found out during my last visit that Hance Smith, who had been at CTDH for 15 years has "retired". Retired my ass!
Word on the street is that Hance was FIRED because he would not wear shirts that covered his tatoos. Imagine that, a Harley salesman with no tatoos!
This should be the end of CTHD, and they deserve it.
You are dead wrongand need to check your source... First of all, Hance wasn't fired and secondly, tattoos are and never have been an issue at CTHD! Hance is a very highly respected and will remain that way!
nuffsd

Radford, VA

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#17
Jul 7, 2010
 
We frequently visit Harley and are consistantly pleased with our visit! The receptionists are always happy to see us, the sales guys do rotate quite a bit but they all wear a smile, the motor clothes girls have been very helpful, and the service is usually fast and accurate! We will remain loyal to CTHD!!
b_honest

United States

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#18
Jul 28, 2010
 
doesntmatter wrote:
He wasn't fired, he just left. i worked with him in the past, and sorry to say, he couldn't "close" a door. If he wasn't selling at just above cost so his wife could back door you in the finance office, he wasn't selling. When they put him back in sales, he wasn't even selling 5 bikes a month. Sorry to be harsh, but that is the TRUTH!!!
WOW! When a reputable company does social media damage control, they at least acknowledge their efforts! Sounds like someone is a little butt hurt!
b_honest

United States

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#19
Jul 28, 2010
 
nuffsd wrote:
<quoted text>
You are dead wrongand need to check your source... First of all, Hance wasn't fired and secondly, tattoos are and never have been an issue at CTHD! Hance is a very highly respected and will remain that way!
Alright, nuffsaid. Hance left on his own. Let's imagine that's true. He had only been with the company for, what, fifteen or more years? Met his wife doing what he loves. Brought her into the business. Made a great living out of it. Gained TONS of friends.(I certainly consider myself one!) Has seen more changes in management and ownership than he can remember. Then, when a new owner arrives, he AND his wife split. Look at the post above by "doesntmatter." He talks about how Hance went "back" to selling and how Kim rips you off. Written by an OBVIOUS employee. Does that sound like respect to you? Hance is respected by many people in many places. CTHD is just not one of them.
MaxPist

United States

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#20
Jul 29, 2010
 
On the Hance issue, WHATEVER! He was at CTHD for over 15 years. He wrote more business on RETURNING HAPPY customers because he gave you a FAIR deal and didn't try to rip you off. "He couldn't close a door"? Bulls**t! He was the best salesperson CTHD has EVER had, bar none.
Either way, I know Hance and Kim both are very happy with the Horny Toad, their decision to leave CTHD and the straight up way business is done there. They don't jack the interest rate on Harley Credit by 3% like CTHD does, and they haven't tried to turn their salespeople into TELEMARKETERS!
I switched my business to Horny TOad and am damn glad I did. CTHD, blow it out your a**.

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