Why is it that black women are bad at...

Why is it that black women are bad at customer service?

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“I'm a proud grandma”

Level 7

Since: Feb 12

Location hidden

#2 Jun 21, 2012
I hated customer service jobs. And it is really hard for me to deal with people that can't speak English or Spanish, and can't understand wtf I'm saying, even with a translator to help them.
Ambiguous

United States

#5 Jun 21, 2012
Maybe because theyre ghetto/hood and are mad about their life.
You_Decide

Adelanto, CA

#6 Jun 21, 2012
Customer service is horrible no matter what race. It no longer exist, maybe you live around more blacks but I have to disagree this is an issue everywhere.

“Sombrero Galaxy”

Level 8

Since: Jan 10

I'm An Illegal Alien

#7 Jun 21, 2012
#1-I never really experienced
#2 I have not seen that either
#3 True
#4 Some bw do that but others are very helpful
#5 That is actually a good thing. It makes me feel more comfortable.
#6 Never seen a bw do that. When a bw has an attitude, she will let all people feel it, regardless of color.
#7 Some bw are like that.
The rest are just crap.
Ambiguous

Dallas, TX

#9 Jun 21, 2012
To be fair some are nice usually its any race can give bad service.
Bill

Harrisburg, PA

#10 Jun 21, 2012
Ms Mack wrote:
I hated customer service jobs. And it is really hard for me to deal with people that can't speak English or Spanish, and can't understand wtf I'm saying, even with a translator to help them.
I have seen Latinos speak perfect English to AAs and they respond with a Huh? I think it's a mindset of expecting not to understand a Latino and then having to suddenly reverse that expectation that causes the difficulty.

“Karma”

Level 3

Since: Apr 12

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#11 Jun 21, 2012
Doubt it!!

“I'm a proud grandma”

Level 7

Since: Feb 12

Location hidden

#12 Jun 24, 2012
Bill wrote:
<quoted text>
I have seen Latinos speak perfect English to AAs and they respond with a Huh? I think it's a mindset of expecting not to understand a Latino and then having to suddenly reverse that expectation that causes the difficulty.
I was talking about people that don't speak Spanish, since I had no difficulty with the Spanish speakers. I know there are people with heavy accents that speak English well.

I have had to deal with other immigrants making demands in their languages, including a man that was mad at me because his receipt was in English, and not printable in Chinese.

“Karma”

Level 3

Since: Apr 12

Location hidden

#13 Jun 24, 2012
How about foreigners with bad customer service? With all the outsourcing of American jobs you got people in India and Latin america answering the phones when you need help. Their English is limited , heavy accent they don't understand shi you say an on top of that have the nerve to get an attitude because you don't understand them !!!!smh

Level 6

Since: Apr 09

Location hidden

#14 Jun 24, 2012
Blaq honey wrote:
How about foreigners with bad customer service? With all the outsourcing of American jobs you got people in India and Latin america answering the phones when you need help. Their English is limited , heavy accent they don't understand shi you say an on top of that have the nerve to get an attitude because you don't understand them !!!!smh
Good one Blaq Honey!!!

I can't tell you how many times I have been totally frustrated when I have had to call customer service for my internet or cell or phone or whatever...and the ACCENT is SO thick and heavy and they talk SO fast I cannot understand what they are saying!

Today it seems like 90% of customer service reps on the phone is from India.
The problem is they talk TOO FAST and I struggle to understand what they are saying!

:(

How are you today anyway?

Level 6

Since: Apr 09

Location hidden

#15 Jun 24, 2012
"are" from India

“I'm a proud grandma”

Level 7

Since: Feb 12

Location hidden

#16 Jun 24, 2012
Blaq honey wrote:
How about foreigners with bad customer service? With all the outsourcing of American jobs you got people in India and Latin america answering the phones when you need help. Their English is limited , heavy accent they don't understand shi you say an on top of that have the nerve to get an attitude because you don't understand them !!!!smh
I have had this experience too. And you really get them when you call and ask for assistance with computers. One guy I had to tell him that I could barely understand what he was saying. And he had me talk to his co-worker.

The cable company had the winner though, named "Mohammed" who refused to believe that my box had been shut off by mistake. He actually told me in the heavy, Arab accent, that there was nothing wrong with my TV, and that I was not just seeing a blue screen.

I had to hang up and call back and luckily got someone that actually spoke English without the accent and attitude. She was able to figure out that the cable company accidentally cut my box off, instead of my neighbors across the street. And was able to send someone out to fix the problem. I could have sat there for hours with "Mohammed" before he figured it out!

This topic should have a separate thread.

“Helping you ”

Level 8

Since: Jul 11

achieve perfection

#17 Jun 24, 2012
Blaq honey wrote:
How about foreigners with bad customer service? With all the outsourcing of American jobs you got people in India and Latin america answering the phones when you need help. Their English is limited , heavy accent they don't understand shi you say an on top of that have the nerve to get an attitude because you don't understand them !!!!smh
The funny thing about the Philippine women that are customer service is that EVERY single time I talk to one of them they flirt with me extremely hard. I wonder how many other American men they do this too. I'm sure I can't be the only one.. and this is everytime.. Seriously..everytime.. So I think they have some type of thing were they flirt with us American Men.

who knows :) I flirt back so enjoy it :) so what the hel :)
MOANIE

Wichita, KS

#18 Jun 24, 2012
i worked in customer service

“Karma”

Level 3

Since: Apr 12

Location hidden

#19 Jun 24, 2012
SUNFIT wrote:
<quoted text>
Good one Blaq Honey!!!
I can't tell you how many times I have been totally frustrated when I have had to call customer service for my internet or cell or phone or whatever...and the ACCENT is SO thick and heavy and they talk SO fast I cannot understand what they are saying!
Today it seems like 90% of customer service reps on the phone is from India.
The problem is they talk TOO FAST and I struggle to understand what they are saying!
:(
How are you today anyway?
I'm ok just bored out my mind at work

“Karma”

Level 3

Since: Apr 12

Location hidden

#20 Jun 24, 2012
MrAnderson9 wrote:
<quoted text>
The funny thing about the Philippine women that are customer service is that EVERY single time I talk to one of them they flirt with me extremely hard. I wonder how many other American men they do this too. I'm sure I can't be the only one.. and this is everytime.. Seriously..everytime.. So I think they have some type of thing were they flirt with us American Men.
who knows :) I flirt back so enjoy it :) so what the hel :)
my uncle said the samething ! They must think all American men are fine with money
Tony

Dallas, TX

#21 Jun 24, 2012
One time I had insurance problems! So i called the company..and a black woman took my complaints! She was soo bitter and rudd..lol she made me think for a moment it was her company. I requested another agent..lol.. The main reason this woman was mad at me because i would not yell back at her omg why are sisters soo violent and looking for a fight like its a "priority" or a must! Just calm down and relax.

“Helping you ”

Level 8

Since: Jul 11

achieve perfection

#22 Jun 24, 2012
Blaq honey wrote:
<quoted text> my uncle said the samething ! They must think all American men are fine with money
Lol, well i can't speak for your uncle, but they are right in their assumptions if they feel that way about me :) They're super sweet women, and most of my calls are financially based... or Airlines.. travel etc.. so they have an idea what I'm working with :) And what are you doing working on Sunday? Who's open today????:) Are you customer service as well?

“Helping you ”

Level 8

Since: Jul 11

achieve perfection

#23 Jun 24, 2012
White women in customer service in America aren't any better.

I think American women just aren't as feminine and helpful in general when compared to other women if you're making comparisons.

“Karma”

Level 3

Since: Apr 12

Location hidden

#24 Jun 24, 2012
MrAnderson9 wrote:
<quoted text>
Lol, well i can't speak for your uncle, but they are right in their assumptions if they feel that way about me :) They're super sweet women, and most of my calls are financially based... or Airlines.. travel etc.. so they have an idea what I'm working with :) And what are you doing working on Sunday? Who's open today????:) Are you customer service as well?
lol no actually I'm making extra money working overtime for a big parade in my city making sure nobody faints or gets hurt! I'm a hustla

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