New PHL Participatory Design Lab hope...

New PHL Participatory Design Lab hopes to nudge city bureaucracy into behaving better

Office of Homeless Services Director Liz Hersh cheers at PHL Participatory Design Lab announcement as Patrick Morgan, Anjali Chainani, and Liana Dragoman join in applause. On Thursday, Mayor Jim Kenney announced that the Office of Homeless Services and the Department of Revenues will be the first two departments to participate in the city's PHL Participatory Design Lab - a Knight Foundation funded project that aims to use big data and behavioral science to improve city services.

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